ERROR e_gfxErrorShaderCompileFailed

Technical Support
1

I get this sproradic “e_gfxErrorShaderCompileFailed” crashes last 3-4 months. There were no any issues since 2016. After games creahes - then it usually happens 20-30 sec after each reconnect. So the game is absolutely unplayable. Overall, it happens ~ 1/3 games. I’ve nvidia GTX 1060 and latest drivers. Did try everything you can google by this error and all the possible video configurations. It crashes even on unbearably-ultra-low. I think it started on Dec 2018.

ERROR Trace 
Heroes of the Storm (B73493)

Executable                      D:\Heroes of the Storm\Versions\Base73493\HeroesOfTheStorm_x64.exe
<Parameters>                    -sso=1 -dx9 -launch -uid heroes
Parent Executable               \Device\HarddiskVolume4\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
Grandparent Executable          \Device\HarddiskVolume3\Program Files (x86)\Battle.net\Battle.net.exe
LocalTime                       2019-04-28 02:05:09.664
<ComputerUser>                  root
<ComputerName>                  HOME
<Exe.Architecture>              x86_64
<Version>                       2.44.1.73493
<DataBuild>                     B73493
<CodeBranch>                    branches/Heroes.44
<CodeRevision>                  586680
<Locale.Assets>                 enUS
<Locale.Data>                   enUS
<Locale.Install>                enUS
<AccountCountry>                RUS
<AgentVersion>                  2.17.1.6685
TelemetrySessionId              2E6BF697-2470-4327-B8F0-B000E178E857
<Jira.JiraProjectKey>           HERO
<Exception.ProjectId>           3
<BlizzardError.IssueType>       Exception
<BlizzardError.BuildNumber>     B73493 (Heroes.44)
<BlizzardError.Branch>          branches/Heroes.44
<BlizzardError.Versions>        branches/Heroes.44
<BlizzardError.Source>          None
<BlizzardError.Platform>        All
<BlizzardError.Priority>        2
<BlizzardError.Summary>         e_gfxErrorShaderCompileFailed "e_gfxErrorShaderCompileFailed"
<ErrorType>                     e_gfxErrorShaderCompileFailed
<GetLastError>                  0
<Application>                   Heroes of the Storm
<BlizzardError.Reproducibility> Didn't Try
<InstanceID>                    0
====================================================================================================
<Set.SinceLaunchEvent>          Shaders compiled due to missing shader
<Set.SinceLaunchEvent>          Shaders compiled due to missing alias source
<Set.SinceLaunchEvent>          Had active AI
====================================================================================================
<Set.SinceLaunchEvent>          Shaders compiled due to missing shader
<Set.SinceLaunchEvent>          Had active AI
====================================================================================================
<BlizzardError.Assertion:>

e_gfxErrorShaderCompileFailed
"e_gfxErrorShaderCompileFailed"

Thread ID:7932 "Main Thread"

DBG-OPTIONS<NoAddress NoFuncOffset NoDbgAddr NoDbgModules>
DBG-ADDR<000000013FE58A93>("")
DBG-ADDR<000000014050C402>("")
DBG-ADDR<000000014050CC5F>("")
DBG-ADDR<00000001404E0F14>("")
DBG-ADDR<00000001404E8C77>("")
DBG-ADDR<00000001404E8669>("")
DBG-ADDR<00000001403EA006>("")
DBG-ADDR<00000001403EA0C7>("")
DBG-ADDR<00000001403EEF48>("")
DBG-ADDR<00000001403D3D14>("")
DBG-ADDR<00000001403A07EB>("")
DBG-ADDR<000000014040D941>("")
DBG-ADDR<000000014040CFE9>("")
DBG-ADDR<00000001402DFF9E>("")
DBG-ADDR<00000001402DF084>("")
DBG-ADDR<00000001402DF6B6>("")
DBG-ADDR<000000013F92B357>("")
DBG-ADDR<000000014059FC15>("")
DBG-ADDR<000000014059FE22>("")
DBG-ADDR<000000014057CCE2>("")
DBG-ADDR<00000001404D2EDD>("")
DBG-ADDR<00000001404D66EB>("")
DBG-ADDR<00000001404D024D>("")
DBG-ADDR<000000013F41998C>("")
DBG-ADDR<000000013F41AE8B>("")
DBG-OPTIONS<>

<:BlizzardError.Assertion>
====================================================================================================
<BlizzardError.Comments:>

BlizzardCore errors
[25] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[24] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[23] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[22] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[21] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[20] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[19] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[18] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[17] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[16] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[15] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[14] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[13] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[12] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[11] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[10] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[9] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[8] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[7] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[6] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[5] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[4] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[3] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[2] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[1] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE
[0] err=6 text=GetArchivePtr - SFILE_ERROR_INVALID_HANDLE


<:BlizzardError.Comments>
====================================================================================================
<BlizzardError.HashBlock:>

e_gfxErrorShaderCompileFailed
================================================================================
DBG-OPTIONS<FunctionsOnly>
DBG-ADDR<000000013FE58A93>("")
DBG-ADDR<000000014050C402>("")
DBG-ADDR<000000014050CC5F>("")
DBG-ADDR<00000001404E0F14>("")
DBG-ADDR<00000001404E8C77>("")
DBG-ADDR<00000001404E8669>("")
DBG-ADDR<00000001403EA006>("")
DBG-ADDR<00000001403EA0C7>("")
DBG-ADDR<00000001403EEF48>("")
DBG-ADDR<00000001403D3D14>("")
DBG-ADDR<00000001403A07EB>("")
DBG-ADDR<000000014040D941>("")
DBG-ADDR<000000014040CFE9>("")
DBG-ADDR<00000001402DFF9E>("")
DBG-ADDR<00000001402DF084>("")
DBG-ADDR<00000001402DF6B6>("")
DBG-ADDR<000000013F92B357>("")
DBG-ADDR<000000014059FC15>("")
DBG-ADDR<000000014059FE22>("")
DBG-ADDR<000000014057CCE2>("")
DBG-ADDR<00000001404D2EDD>("")
DBG-ADDR<00000001404D66EB>("")
DBG-ADDR<00000001404D024D>("")
DBG-ADDR<000000013F41998C>("")
DBG-ADDR<000000013F41AE8B>("")
DBG-OPTIONS<>

<:BlizzardError.HashBlock>
====================================================================================================

DBG-OPTIONS<Inline>
----------------------------------------
  Manual Stack Trace (ID:7932 Stack:0x0000000007770000 + 8,388,608 "Main Thread")
----------------------------------------

DBG-ADDR<000000013FE58A93>("")
DBG-ADDR<000000014050C402>("")
DBG-ADDR<000000014050CC5F>("")
DBG-ADDR<00000001404E0F14>("")
DBG-ADDR<00000001404E8C77>("")
DBG-ADDR<00000001404E8669>("")
DBG-ADDR<00000001403EA006>("")
DBG-ADDR<00000001403EA0C7>("")
DBG-ADDR<00000001403EEF48>("")
DBG-ADDR<00000001403D3D14>("")
DBG-ADDR<00000001403A07EB>("")
DBG-ADDR<000000014040D941>("")
DBG-ADDR<000000014040CFE9>("")
DBG-ADDR<00000001402DFF9E>("")
DBG-ADDR<00000001402DF084>("")
DBG-ADDR<00000001402DF6B6>("")
DBG-ADDR<000000013F92B357>("")
DBG-ADDR<000000014059FC15>("")
DBG-ADDR<000000014059FE22>("")
DBG-ADDR<000000014057CCE2>("")
DBG-ADDR<00000001404D2EDD>("")
DBG-ADDR<00000001404D66EB>("")
DBG-ADDR<00000001404D024D>("")
DBG-ADDR<000000013F41998C>("")
DBG-ADDR<000000013F41AE8B>("")

----------------------------------------
  DbgHelp Stack Trace (ID:7932 Stack:0x0000000007770000 + 8,388,608 "Main Thread")
----------------------------------------

DBG-ADDR<000000013F44C8DD>("")
DBG-ADDR<000000013F44C1E3>("")
DBG-ADDR<000000013F44CA7D>("")
DBG-ADDR<000000013FE58A93>("")
DBG-ADDR<000000014050C402>("")
DBG-ADDR<000000014050CC5F>("")
DBG-ADDR<00000001404E0F14>("")
DBG-ADDR<00000001404E8C77>("")
DBG-ADDR<00000001404E8669>("")
DBG-ADDR<00000001403EA006>("")
DBG-ADDR<00000001403EA0C7>("")
DBG-ADDR<00000001403EEF48>("")
DBG-ADDR<00000001403D3D14>("")
DBG-ADDR<00000001403A07EB>("")
DBG-ADDR<000000014040D941>("")
DBG-ADDR<000000014040CFE9>("")
DBG-ADDR<00000001402DFF9E>("")
DBG-ADDR<00000001402DF084>("")
DBG-ADDR<00000001402DF6B6>("")
DBG-ADDR<000000013F92B357>("")
DBG-ADDR<000000014059FC15>("")
DBG-ADDR<000000014059FE22>("")
DBG-ADDR<000000014057CCE2>("")
DBG-ADDR<00000001404D2EDD>("")
DBG-ADDR<00000001404D66EB>("")
DBG-ADDR<00000001404D024D>("")
DBG-ADDR<000000013F41998C>("")
DBG-ADDR<000000013F41AE8B>("")

----------------------------------------
  Modules
----------------------------------------
<Exception.DebugModules:>

DBG-MODULE<000000013F1E0000 044D8000 "HeroesOfTheStorm_x64.exe" "HeroesOfTheStorm_x64.pdb" 0 {dc109bd4-a800-4cb4-be79accbf8f34734} 1 1555447819>
DBG-MODULE<0000000077180000 001AA000 "ntdll.dll" "ntdll.pdb" 0 {8aaaeee2-59c3-40fc-adc53faf9fef22e9} 2 1460185175>
DBG-MODULE<0000000077060000 0011F000 "kernel32.dll" "kernel32.pdb" 0 {cee1211d-af10-494c-afddbe2c4232eae8} 2 1460185243>
DBG-MODULE<000007FEFD6B0000 0006A000 "KERNELBASE.dll" "kernelbase.pdb" 0 {d3968756-54e9-416c-ba16e51f8b0a8b1e} 2 1460185244>
DBG-MODULE<0000000076BE0000 000FA000 "USER32.dll" "user32.pdb" 0 {270f670f-42e9-4eec-8208ea4e019cdfe4} 2 1447181610>
DBG-MODULE<000007FEFECC0000 00067000 "GDI32.dll" "gdi32.pdb" 0 {326204a8-a3be-457e-8936e5648d71816d} 2 1463587766>
DBG-MODULE<000007FEFDA60000 0000E000 "LPK.dll" "lpk.pdb" 0 {14264702-1354-4b90-a4f8d24ad142d3c2} 2 1463177384>
DBG-MODULE<000007FEFDC60000 000CA000 "USP10.dll" "usp10.pdb" 0 {dde8c9ae-580a-43b6-b4a40c9a6ebddbdd} 1 1446577403>
DBG-MODULE<000007FEFED80000 0009F000 "msvcrt.dll" "msvcrt.pdb" 0 {5376efb7-d7e5-4b4d-a4156ff73543e6b0} 2 1324024639>
DBG-MODULE<000007FEFDA30000 0002E000 "IMM32.DLL" "imm32.pdb" 0 {98f27ba5-aee5-41ec-bee00cd03ad50fee} 2 1247534912>
DBG-MODULE<000007FEFF380000 00109000 "MSCTF.dll" "msctf.pdb" 0 {933e1903-d775-40fb-a7eabe16a46c12f7} 2 1421462855>
DBG-MODULE<000007FEF8470000 0004E000 "pdh.dll" "pdh.pdb" 0 {657d272b-853b-4c72-8b92896ef6c38938} 2 1290258753>
DBG-MODULE<000007FEFEE20000 0012D000 "RPCRT4.dll" "rpcrt4.pdb" 0 {3d545047-dbe2-403b-865f6cb11736ec14} 2 1463073308>
DBG-MODULE<000007FEFDAF0000 000DB000 "ADVAPI32.dll" "advapi32.pdb" 0 {ba3d107f-1790-4e4c-ab64def65bd8f3bf} 2 1460185078>
DBG-MODULE<000007FEFECA0000 0001F000 "sechost.dll" "sechost.pdb" 0 {3824ad19-ab6c-47aa-8870d6e371f1738b} 1 1432577832>
DBG-MODULE<000007FEE8FE0000 0026F000 "D3DCOMPILER_47.dll" "D3DCompiler_43.pdb" 0 {0fec37fa-69c3-439c-a7df1602b29c1076} 1 1274481643>
DBG-MODULE<000007FEFED30000 0004D000 "WS2_32.dll" "ws2_32.pdb" 0 {5d9c92da-00d2-4235-ad321a8810c80b02} 2 1462986171>
DBG-MODULE<000007FEFDBD0000 00008000 "NSI.dll" "nsi.pdb" 0 {dddd6b3d-710d-49d5-a01af692a91fcd26} 2 1247535145>
DBG-MODULE<000007FEFDF10000 00D8C000 "SHELL32.dll" "shell32.pdb" 0 {a419e0e9-f63a-4d2b-828a00bdd46f0c35} 2 1460185084>
DBG-MODULE<000007FEFDA70000 00071000 "SHLWAPI.dll" "shlwapi.pdb" 0 {0820a075-0c1a-4e25-97e17dea57d04954} 2 1290258859>
DBG-MODULE<000007FEFA190000 0003B000 "WINMM.dll" "winmm.pdb" 0 {df6e9d24-11ce-4ddf-b398c369d05bc96b} 2 1247535280>
DBG-MODULE<0000000063360000 001B2000 "icuin52.dll" "icuin52.pdb" 0 {13848de7-58b6-49ca-8a3da104c51da5a0} 1 1412300404>
DBG-MODULE<0000000063210000 0014B000 "icuuc52.dll" "icuuc52.pdb" 0 {9238b1da-4aa1-4fca-ae72e308518caec4} 1 1412300392>
DBG-MODULE<0000000060A50000 00A65000 "icudt52.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1412300436>
DBG-MODULE<0000000062EC0000 000D2000 "MSVCR100.dll" "msvcr100.amd64.pdb" 0 {8356b12f-e916-431a-9b668e2e2c9b02cd} 1 1310365235>
DBG-MODULE<0000000062E20000 00098000 "MSVCP100.dll" "msvcp100.amd64.pdb" 0 {95a4fb13-21fb-4c55-98bbe0f6fcbaa4dc} 1 1310365261>
DBG-MODULE<000007FEE4800000 005DB000 "vivoxsdk_x64.dll" "vivoxsdk_x64.pdb" 0 {c9777e36-9175-4912-b88751c8bc7ecb9e} 1 1489421165>
DBG-MODULE<000007FEF8790000 00039000 "ortp_x64.dll" "ortp_x64.pdb" 0 {5ddde703-ab40-46e7-a4500e137bc861b2} 1 1489420756>
DBG-MODULE<000007FEF9D10000 00027000 "IPHLPAPI.DLL" "iphlpapi.pdb" 0 {8b5a2d4e-17ef-425e-b27b7705d3bc92c7} 2 1290258138>
DBG-MODULE<000007FEF9E50000 0000B000 "WINNSI.DLL" "winnsi.pdb" 0 {20d0e4c9-82ca-45af-a5260fa6e6c25618} 2 1247535281>
DBG-MODULE<000007FEFD7C0000 0016D000 "CRYPT32.dll" "crypt32.pdb" 0 {e2294661-6942-4309-9e6f3bc40986c900} 2 1430162465>
DBG-MODULE<000007FEFD680000 0000F000 "MSASN1.dll" "msasn1.pdb" 0 {e973c31c-b039-43dc-af30541cbaeb9a05} 2 1290258373>
DBG-MODULE<000007FEF8B40000 00009000 "SensApi.dll" "SensApi.pdb" 0 {4e212975-f5b6-4c0f-ba9c37d8da1f91bc} 2 1247535211>
DBG-MODULE<0000000076A80000 0015B000 "WININET.dll" "wininet.pdb" 0 {12aa9640-a4f7-4d81-a1257c06a6258904} 2 1450217980>
DBG-MODULE<0000000077350000 00003000 "Normaliz.dll" "normaliz.pdb" 0 {0c00c7f7-797e-44c5-82656f816b361804} 1 1247535138>
DBG-MODULE<0000000076CE0000 00212000 "iertutil.dll" "iertutil.pdb" 0 {3ec1285a-ab92-4f40-b62699b75697c8d6} 2 1450217936>
DBG-MODULE<0000000076F00000 00157000 "urlmon.dll" "urlmon.pdb" 0 {8ea5176c-396e-46a3-a6d78437260702b8} 2 1450217999>
DBG-MODULE<000007FEFF0D0000 00203000 "ole32.dll" "ole32.pdb" 0 {fc5fdfce-f848-4fee-a44f26e4f7f611af} 2 1458255399>
DBG-MODULE<000007FEFEF50000 000D8000 "OLEAUT32.dll" "oleaut32.pdb" 0 {07d7b0b2-208f-40fe-aad4b21d9ee185f5} 2 1454525921>
DBG-MODULE<000007FEFCFC0000 00003000 "api-ms-win-core-synch-l1-2-0.DLL" "api-ms-win-core-synch-l1-2-0.pdb" 0 {2ec2660e-52db-400b-a8958556901d4579} 1 1447216153>
DBG-MODULE<000007FEFC680000 00047000 "d3dx11_42.dll" "d3dx11_42.pdb" 0 {0bb8f95a-f72e-4c2a-abb8ad72328a3e8b} 1 1250487042>
DBG-MODULE<000007FEFBA40000 001F4000 "COMCTL32.dll" "comctl32.pdb" 0 {b312550e-a9b0-42f4-855c09add85020dc} 1 1429899125>
DBG-MODULE<000007FEFA5D0000 0002C000 "POWRPROF.dll" "powrprof.pdb" 0 {c39d0c69-bf9c-4d30-b1579f2c269cdd73} 2 1247535202>
DBG-MODULE<000007FEFDD30000 001D7000 "SETUPAPI.dll" "setupapi.pdb" 0 {59fe8950-4c23-4732-a39999043ca804fe} 2 1290258850>
DBG-MODULE<000007FEFD970000 00036000 "CFGMGR32.dll" "cfgmgr32.pdb" 0 {9fa5840a-4d3c-4187-99f62164e98c9de8} 2 1290257756>
DBG-MODULE<000007FEFD690000 0001A000 "DEVOBJ.dll" "devobj.pdb" 0 {80698d17-ff4b-4b78-90dcc6322480a7f4} 2 1247534817>
DBG-MODULE<000007FEF8160000 00018000 "MSACM32.dll" "msacm32.pdb" 0 {b361fed7-3d08-44be-8b71510dce670862} 2 1247534991>
DBG-MODULE<000007FEFA360000 00071000 "WINHTTP.dll" "winhttp.pdb" 0 {8a02f2de-cbc8-4683-bf03decccf1b5a0d} 2 1462986216>
DBG-MODULE<000007FEFA2F0000 00065000 "webio.dll" "webio.pdb" 0 {04c0c23d-aea1-41c3-b6d63e0eebd6ddc6} 2 1457550054>
DBG-MODULE<000007FEFD440000 00025000 "SspiCli.dll" "sspicli.pdb" 0 {cd96c3cd-0b8e-4c0e-aac394ed2fbba291} 2 1463073356>
DBG-MODULE<000007FEFD5E0000 0000F000 "profapi.dll" "profapi.pdb" 0 {dc86d275-bbb0-437f-94b2cd4b06d4b934} 2 1247535135>
DBG-MODULE<000007FEF92D0000 00020000 "wlanapi.dll" "wlanapi.pdb" 0 {bc79b3a4-5f66-4ba2-83c63184f3d2c5a7} 2 1247535308>
DBG-MODULE<000007FEF98D0000 00007000 "wlanutil.dll" "wlanutil.pdb" 0 {af42e935-3747-46d6-b759ddba3e4eb9aa} 1 1247535322>
DBG-MODULE<000007FEFCF90000 0002D000 "ntmarta.dll" "ntmarta.pdb" 0 {60a5ad5f-c924-461c-bb5a1076a8eccdee} 2 1247535165>
DBG-MODULE<000007FEFD9D0000 00052000 "WLDAP32.dll" "wldap32.pdb" 0 {8b747af7-eb20-4791-b57e0db6d92655bc} 2 1290259030>
DBG-MODULE<000007FEF9CE0000 00018000 "dhcpcsvc.DLL" "dhcpcsvc.pdb" 0 {8dc91c79-9e40-4432-ab6114d4778d8c5d} 2 1247534790>
DBG-MODULE<000007FEFB8B0000 00056000 "uxtheme.dll" "UxTheme.pdb" 0 {b0692f27-b52c-454f-aca7380c075de863} 2 1247535251>
DBG-MODULE<000007FEFD4D0000 0000F000 "CRYPTBASE.dll" "cryptbase.pdb" 0 {edfbb642-6558-4c0a-90599d300df8db15} 2 1463073519>
DBG-MODULE<000007FEFF2E0000 00099000 "CLBCatQ.DLL" "CLBCatQ.pdb" 0 {60b9d310-c472-440b-a13f66bff0fc39e3} 2 1247534778>
DBG-MODULE<000007FEFC200000 000BB000 "FirewallAPI.dll" "FirewallAPI.pdb" 0 {b642a27a-65e7-4f66-882f431b232330b1} 2 1247534845>
DBG-MODULE<000007FEFCFD0000 0000C000 "VERSION.dll" "version.pdb" 0 {f7695888-add1-4d77-93d5425ac6717d01} 2 1247535234>
DBG-MODULE<000007FEFD410000 0000B000 "secur32.dll" "secur32.pdb" 0 {dd442544-3a91-4f88-9e8bfe12ab3db693} 2 1463073355>
DBG-MODULE<000007FEFAD10000 0000F000 "wbemprox.dll" "wbemprox.pdb" 0 {901a9329-4bba-4c14-ab0f531aad0c3c8a} 2 1247535243>
DBG-MODULE<000007FEF5120000 00086000 "wbemcomn.dll" "wbemcomn.pdb" 0 {3a1fa1e9-0abe-49ea-b96cd0ba854b42ff} 2 1290258938>
DBG-MODULE<000007FEFCB70000 00018000 "CRYPTSP.dll" "cryptsp.pdb" 0 {9dd8ff5e-d686-4cda-96d399fd56f86fa9} 1 1422934341>
DBG-MODULE<000007FEFC870000 00047000 "rsaenh.dll" "rsaenh.pdb" 0 {2bfa66bb-f64f-4b12-b0b3e7a78ae54c2d} 2 1247535161>
DBG-MODULE<000007FEFD5C0000 00014000 "RpcRtRemote.dll" "RpcRtRemote.pdb" 0 {eb674539-4d5b-4fcb-88a0adbe1ea17b1c} 2 1290258799>
DBG-MODULE<000007FEE23F0000 00014000 "wbemsvc.dll" "wbemsvc.pdb" 0 {dfe6ffac-97b2-4abb-a9257efb7e775603} 2 1247535244>
DBG-MODULE<000007FEE2820000 000E2000 "fastprox.dll" "fastprox.pdb" 0 {c00ea070-50c6-4879-8cd8a4ab10f81ae2} 2 1247534846>
DBG-MODULE<000007FEE27D0000 00027000 "NTDSAPI.dll" "ntdsapi.pdb" 0 {9e965c81-0277-42fe-aeefad29f7758efe} 2 1247535150>
DBG-MODULE<000007FEFCB10000 00055000 "mswsock.dll" "mswsock.pdb" 0 {e9d5829a-6d29-4676-abe83edeb0fe8bea} 2 1462986216>
DBG-MODULE<000007FEFCDF0000 00007000 "wshtcpip.dll" "wshtcpip.pdb" 0 {cda0b508-b885-4b9a-929b4b8b06a1b385} 2 1247535287>
DBG-MODULE<000007FEFC990000 0005B000 "DNSAPI.dll" "dnsapi.pdb" 0 {94b9dfed-96e6-487e-a1773f4814606dc3} 2 1299132657>
DBG-MODULE<0000000074740000 00026000 "mdnsNSP.dll" "mdnsNSP.pdb" 0 {0782c6bf-9ce5-4b6a-aa0af703d933dfae} 1 1439419621>
DBG-MODULE<000007FEF9D90000 00053000 "fwpuclnt.dll" "fwpuclnt.pdb" 0 {e9841642-4d43-4826-b11b8da035912274} 2 1381544979>
DBG-MODULE<000007FEF8B80000 00008000 "rasadhlp.dll" "rasadhlp.pdb" 0 {c6a5b28b-c3e7-48c4-aab480f6a760d8ba} 2 1247535149>
DBG-MODULE<000007FEFCB00000 00007000 "wship6.dll" "wship6.pdb" 0 {be71ccca-2676-4d10-836e941b34dec9d2} 2 1247535281>
DBG-MODULE<000007FEF9C40000 00011000 "dhcpcsvc6.DLL" "dhcpcsvc6.pdb" 0 {4463cba8-f16f-447c-85d58fe0eca6ee1b} 2 1349806019>
DBG-MODULE<000007FEFAFB0000 00018000 "dwmapi.dll" "dwmapi.pdb" 0 {2eda4ea1-9954-4286-b7bdadb5d2870f48} 2 1436464382>
DBG-MODULE<000007FEFADA0000 0005D000 "dxgi.dll" "dxgi.pdb" 0 {d45fa825-fc2e-4840-9308a90e23cb16bd} 1 1358106557>
DBG-MODULE<000007FEFCE00000 0006D000 "Wevtapi.dll" "wevtapi.pdb" 0 {c6f871c3-f576-4951-b2599519004e3315} 2 1247535239>
DBG-MODULE<000007FEF62D0000 001D5000 "d3d11.dll" "d3d11.pdb" 0 {3abf1df9-355c-4ff6-9983bb73d2411e6c} 1 1364440427>
DBG-MODULE<000007FEF1110000 004E6000 "nvapi64.dll" "nvapi64.pdb" 0 {9340b962-42b0-44ca-bb04071e3427ae95} 1 1555533776>
DBG-MODULE<000007FEF36C0000 0009C000 "mscms.dll" "mscms.pdb" 0 {5c4b7f74-93da-4dc9-834b5960fa6e62b5} 2 1290258380>
DBG-MODULE<000007FEFD030000 0001E000 "USERENV.dll" "userenv.pdb" 0 {9279a318-8c07-45e8-8bb89dfbd6b07106} 2 1290258932>
DBG-MODULE<000007FEFD930000 0003B000 "WINTRUST.dll" "wintrust.pdb" 0 {c471296a-022f-458a-895fd66a8de313a6} 2 1430162538>
DBG-MODULE<000007FEFB910000 0012C000 "PROPSYS.dll" "propsys.pdb" 0 {df712cbf-a5ab-4df1-a5d17917b6f8f53f} 2 1290258762>
DBG-MODULE<000007FEC0D70000 024EB000 "nvwgf2umx.dll" "nvwgf2umx.pdb" 0 {3a8f5a33-47fb-4e86-af98e2d61ad4e114} 1 1555535561>
DBG-MODULE<000007FEFCCC0000 00022000 "bcrypt.dll" "bcrypt.pdb" 0 {53750d8d-3979-498e-b4665ec7d45ea001} 2 1247534713>
DBG-MODULE<000007FEFD9B0000 00019000 "imagehlp.dll" "imagehlp.pdb" 0 {c957a42c-302b-48d8-9e02e02622474961} 2 1382149149>
DBG-MODULE<000007FEFCCF0000 00050000 "ncrypt.dll" "ncrypt.pdb" 0 {5ba5e048-0700-483c-bc5ce3db8e6e786e} 2 1463073310>
DBG-MODULE<000007FEFC7B0000 0004C000 "bcryptprimitives.dll" "bcryptprimitives.pdb" 0 {307da6e7-14fb-4c84-ba6ad89c3b56dfc1} 2 1462986164>
DBG-MODULE<000007FED7740000 002AE000 "nvspcap64.dll" "nvspcap64.pdb" 0 {055d61d6-841a-4d49-807422392bf7d8dd} 3 1554216800>
DBG-MODULE<000007FEE8B60000 0018F000 "dbghelp.dll" "dbghelp.pdb" 0 {7287eb19-e5bd-4beb-b3e638a476ffecc6} 1 1414199230>
DBG-MODULE<000007FEFAFD0000 0004B000 "MMDevApi.dll" "MMDevAPI.pdb" 0 {9da7a0ca-9da4-45cf-b6de7711acb9d7d9} 2 1247534952>
DBG-MODULE<000007FEF4740000 0003B000 "wdmaud.drv" "wdmaud.pdb" 0 {bd2eadeb-4b61-4cb1-bab35ee13a7d1be6} 1 1290258936>
DBG-MODULE<0000000074830000 00006000 "ksuser.dll" "ksuser.pdb" 0 {9dfbb91d-9445-4f41-be7251e215651556} 2 1449601639>
DBG-MODULE<000007FEFAC40000 00009000 "AVRT.dll" "avrt.pdb" 0 {440a2c04-82ec-4474-9e7857447b6350b0} 2 1247534742>
DBG-MODULE<000007FEF9F60000 0004F000 "AUDIOSES.DLL" "AudioSes.pdb" 0 {2c098b65-1a06-4a61-971fb98d1e15a434} 2 1422934107>
DBG-MODULE<000007FEF7A80000 0000A000 "msacm32.drv" "msacm32.pdb" 0 {b5e8926b-afd5-4782-85c0a6049a1b783b} 1 1247534992>
DBG-MODULE<000007FEF7540000 00009000 "midimap.dll" "midimap.pdb" 0 {2b256fb8-0aab-4cd6-b52b45c2188da37f} 1 1247535038>
DBG-MODULE<000007FEFC770000 0000A000 "credssp.dll" "credssp.pdb" 0 {05dbc1cc-932d-46ba-96ecca7c41f4201d} 1 1463073515>
DBG-MODULE<000007FEFC900000 00058000 "schannel.DLL" "schannel.pdb" 0 {927c3441-738c-4ba6-9562efda0c9e533e} 2 1463073317>
DBG-MODULE<000007FEFA3E0000 00062000 "RASAPI32.dll" "rasapi32.pdb" 0 {4e3894f2-26af-4196-a7cbccc570f2e54b} 2 1247535150>
DBG-MODULE<000007FEFA600000 0001C000 "rasman.dll" "rasman.pdb" 0 {0661f5ea-f0cb-4c33-974e539fee164f24} 2 1247535158>
DBG-MODULE<000007FEDF830000 00011000 "rtutils.dll" "rtutils.pdb" 0 {72d7f10a-7406-419a-a2b27e14850021b7} 2 1290258814>
DBG-MODULE<000007FEFA500000 00015000 "NLAapi.dll" "nlaapi.pdb" 0 {3edbfa33-d500-4a04-8b47639f392a6e98} 2 1349286261>
DBG-MODULE<000007FEFD470000 00057000 "apphelp.dll" "apphelp.pdb" 0 {aff50676-c6d9-486c-b31d8070ee9055be} 2 1446140821>
DBG-MODULE<000007FEF8730000 00015000 "napinsp.dll" "NapiNSP.pdb" 0 {d77abf6d-8c46-43d6-a4a721aa53347ecb} 2 1247535046>
DBG-MODULE<000007FEF86B0000 00019000 "pnrpnsp.dll" "pnrpnsp.pdb" 0 {7346e3b8-3165-41fe-b959b0787f85cc9a} 2 1247535182>
DBG-MODULE<000007FEF86A0000 0000B000 "winrnr.dll" "winrnr.pdb" 0 {09207717-7dfc-4b37-bd49e938377c8139} 2 1247535283>
DBG-MODULE<000007FEFAE00000 00161000 "WindowsCodecs.dll" "WindowsCodecs.pdb" 0 {6a717624-97af-4eb0-aa61c3dd5edf0740} 1 1460051854>
DBG-MODULE<000007FEFD010000 0001B000 "GPAPI.dll" "gpapi.pdb" 0 {035e96b0-0e04-4db3-86e56e0c4e2b2816} 2 1463073294>
DBG-MODULE<000007FEFA000000 00027000 "cryptnet.dll" "cryptnet.pdb" 0 {c36e29e3-1b4f-4cf3-885ccfeaa2cc046a} 2 1430162470>

<:Exception.DebugModules>
----------------------------------------
  Threads
----------------------------------------

Thread 1/69 (ID:5796 Stack:0x0000000006E40000 + 1,048,576)

DBG-ADDR<00000000771CC0EA>("")
DBG-ADDR<000000007719A317>("")

Thread 2/69 (ID:428 Stack:0x0000000007110000 + 524,288 "Core Exception Handler Thread")

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F464248>("")

Thread 3/69 (ID:7380 Stack:0x0000000006FD0000 + 262,144 "Core MiniDump Thread")

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F46303F>("")

Thread 4/69 (ID:8792 Stack:0x00000000081A0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F41BD95>("")
DBG-ADDR<000000013F41DBE3>("")
DBG-ADDR<000000013F41B7B6>("")
DBG-ADDR<000000013F420EF9>("")

Thread 5/69 (ID:7576 Stack:0x0000000002C10000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEFF0DFB24>("")
DBG-ADDR<000007FEFF0DFB5A>("")

Thread 6/69 (ID:7896 Stack:0x0000000002D70000 + 1,048,576)

DBG-ADDR<00000000771CD43A>("")
DBG-ADDR<000000007719EBED>("")

Thread 7/69 (ID:6056 Stack:0x0000000002FA0000 + 1,048,576)

DBG-ADDR<00000000771CD42A>("")
DBG-ADDR<000000007723FFD4>("")
DBG-ADDR<00000000770AB668>("")
DBG-ADDR<0000000140A9CB37>("")
DBG-ADDR<000000014087A6C5>("")
DBG-ADDR<000000014087B073>("")
DBG-ADDR<0000000140A986A4>("")

Thread 8/69 (ID:7048 Stack:0x00000000031E0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140F6834C>("")
DBG-ADDR<0000000140A986A4>("")

Thread 9/69 (ID:7188 Stack:0x0000000002B10000 + 1,048,576)

DBG-ADDR<00000000771CBBCA>("")
DBG-ADDR<000007FEFCB15711>("")

Thread 10/69 (ID:9108 Stack:0x0000000003300000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<00000001415881A3>("")
DBG-ADDR<00000001415871BE>("")
DBG-ADDR<000000014158528A>("")
DBG-ADDR<00000001415862F3>("")
DBG-ADDR<0000000140A986A4>("")

Thread 11/69 (ID:4424 Stack:0x0000000003CF0000 + 1,048,576)

DBG-ADDR<00000000771CD42A>("")
DBG-ADDR<000000007723FFD4>("")
DBG-ADDR<00000000770AB668>("")
DBG-ADDR<000000014096FBDE>("")
DBG-ADDR<000000014096A65C>("")
DBG-ADDR<0000000140A986A4>("")

Thread 12/69 (ID:6644 Stack:0x0000000003E00000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F486D34>("")
DBG-ADDR<0000000140A986A4>("")

Thread 13/69 (ID:7264 Stack:0x0000000004030000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F498DF6>("")
DBG-ADDR<0000000140A986A4>("")

Thread 14/69 (ID:6536 Stack:0x0000000004200000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F498DF6>("")
DBG-ADDR<0000000140A986A4>("")

Thread 15/69 (ID:9192 Stack:0x0000000004310000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F498DF6>("")
DBG-ADDR<0000000140A986A4>("")

Thread 16/69 (ID:6728 Stack:0x0000000003560000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F4C9CE4>("")
DBG-ADDR<0000000140A986A4>("")

Thread 17/69 (ID:8032 Stack:0x0000000004E10000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F4C9CE4>("")
DBG-ADDR<0000000140A986A4>("")

Thread 18/69 (ID:5260 Stack:0x0000000005060000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F4C9CE4>("")
DBG-ADDR<0000000140A986A4>("")

Thread 19/69 (ID:7828 Stack:0x0000000005400000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000014050D773>("")
DBG-ADDR<0000000140A986A4>("")

Thread 20/69 (ID:8336 Stack:0x0000000005560000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000014050D773>("")
DBG-ADDR<0000000140A986A4>("")

Thread 21/69 (ID:4036 Stack:0x00000000056D0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000014050D773>("")
DBG-ADDR<0000000140A986A4>("")

Thread 22/69 (ID:6852 Stack:0x0000000005840000 + 131,072)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC10E4EC3>("")
DBG-ADDR<000007FEC10E3FD0>("")
DBG-ADDR<000007FEC10DB4AD>("")
DBG-ADDR<000007FEC19157AA>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 23/69 (ID:6712 Stack:0x00000000057D0000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 24/69 (ID:8980 Stack:0x0000000005500000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 25/69 (ID:5804 Stack:0x0000000005830000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 26/69 (ID:2184 Stack:0x0000000005A90000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 27/69 (ID:3152 Stack:0x0000000008380000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140808DEE>("")
DBG-ADDR<0000000140808B7D>("")

Thread 28/69 (ID:6200 Stack:0x000000000B3E0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140808DEE>("")
DBG-ADDR<0000000140808B7D>("")

Thread 29/69 (ID:8276 Stack:0x000000000B580000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140808DEE>("")
DBG-ADDR<0000000140808B7D>("")

Thread 30/69 (ID:1700 Stack:0x000000000B870000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140808DEE>("")
DBG-ADDR<0000000140808B7D>("")

Thread 31/69 (ID:7004 Stack:0x000000000B9A0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000141335DF0>("")
DBG-ADDR<000000014133245D>("")
DBG-ADDR<00000001413340A7>("")

Thread 32/69 (ID:6788 Stack:0x000000000D9E0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000141335DF0>("")
DBG-ADDR<000000014133245D>("")
DBG-ADDR<00000001413340A7>("")

Thread 33/69 (ID:5556 Stack:0x000000000DB20000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000141335DF0>("")
DBG-ADDR<000000014133245D>("")
DBG-ADDR<00000001413340A7>("")

Thread 34/69 (ID:6608 Stack:0x000000000DC80000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140E39EDE>("")
DBG-ADDR<0000000140A986A4>("")

Thread 35/69 (ID:8812 Stack:0x000000000BAA0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140A8212A>("")
DBG-ADDR<0000000140A8207E>("")
DBG-ADDR<0000000140A2DBE1>("")

Thread 36/69 (ID:7136 Stack:0x000000000E2B0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140A63B85>("")
DBG-ADDR<0000000140A2BA8A>("")
DBG-ADDR<0000000140A2DBC1>("")

Thread 37/69 (ID:8052 Stack:0x000000000E510000 + 1,048,576)

DBG-ADDR<00000000771CBE7A>("")
DBG-ADDR<000007FEFD6B1203>("")
DBG-ADDR<0000000140A2BC3A>("")
DBG-ADDR<0000000140A2DBFA>("")

Thread 38/69 (ID:6564 Stack:0x0000000010C60000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F497459>("")
DBG-ADDR<0000000140A986A4>("")

Thread 39/69 (ID:5744 Stack:0x0000000010D80000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F497459>("")
DBG-ADDR<0000000140A986A4>("")

Thread 40/69 (ID:7348 Stack:0x0000000010AF0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F497459>("")
DBG-ADDR<0000000140A986A4>("")

Thread 41/69 (ID:4940 Stack:0x0000000010FF0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F497459>("")
DBG-ADDR<0000000140A986A4>("")

Thread 42/69 (ID:6652 Stack:0x0000000019F60000 + 1,048,576)

DBG-ADDR<00000000771CC0EA>("")
DBG-ADDR<000007FEFD6B1430>("")
DBG-ADDR<00000000770816D3>("")
DBG-ADDR<0000000076BF8FBD>("")
DBG-ADDR<0000000076BF62CE>("")
DBG-ADDR<000007FEFAFD35BE>("")

Thread 43/69 (ID:8824 Stack:0x000000001A070000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 44/69 (ID:6872 Stack:0x000000001A160000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140A98A5D>("")
DBG-ADDR<000000013F4B18C7>("")
DBG-ADDR<0000000140A986A4>("")

Thread 45/69 (ID:8344 Stack:0x0000000009600000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEE49F96D2>("")
DBG-ADDR<000007FEE4A14FCC>("")
DBG-ADDR<000007FEE49EB3D8>("")
DBG-ADDR<000007FEE49EAD1C>("")
DBG-ADDR<000007FEE49F473A>("")
DBG-ADDR<000007FEE4A0CBF8>("")
DBG-ADDR<000007FEE49FDC0B>("")
DBG-ADDR<000007FEE49F9694>("")

Thread 46/69 (ID:3328 Stack:0x0000000009860000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEE49F96D2>("")
DBG-ADDR<000007FEE4A14EE6>("")
DBG-ADDR<000007FEE49EB9D0>("")
DBG-ADDR<000007FEE49EBC64>("")
DBG-ADDR<000007FEE49EAD15>("")
DBG-ADDR<000007FEE49F473A>("")
DBG-ADDR<000007FEE4A0CBF8>("")
DBG-ADDR<000007FEE49FDC0B>("")
DBG-ADDR<000007FEE49F9694>("")

Thread 47/69 (ID:6976 Stack:0x0000000009850000 + 65,536)

DBG-ADDR<00000000771CC0EA>("")
DBG-ADDR<000007FEFD6B1430>("")
DBG-ADDR<00000000770706B0>("")
DBG-ADDR<000007FEC18DF7A7>("")
DBG-ADDR<000007FEC19157AA>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 48/69 (ID:6984 Stack:0x0000000022890000 + 1,048,576)

DBG-ADDR<0000000076BF9E9A>("")
DBG-ADDR<0000000076BF616E>("")
DBG-ADDR<000007FEE4A16E2B>("")

Thread 49/69 (ID:6376 Stack:0x0000000009810000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 50/69 (ID:5300 Stack:0x000000000D850000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 51/69 (ID:3120 Stack:0x000000000D830000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 52/69 (ID:1916 Stack:0x000000000D7E0000 + 65,536)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEC12284E6>("")
DBG-ADDR<000007FEC1F6DCAC>("")

Thread 53/69 (ID:4924 Stack:0x000000003A950000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFCB211F5>("")
DBG-ADDR<000007FEFCB212D7>("")
DBG-ADDR<000007FEFED3507C>("")
DBG-ADDR<000007FEFED34FFD>("")
DBG-ADDR<0000000076AA9662>("")

Thread 54/69 (ID:3536 Stack:0x000000003ABF0000 + 1,048,576)

DBG-ADDR<00000000771CD43A>("")
DBG-ADDR<000000007719EBED>("")

Thread 55/69 (ID:8672 Stack:0x000000003AD00000 + 1,048,576)

DBG-ADDR<00000000771CD43A>("")
DBG-ADDR<000000007719EBED>("")

Thread 56/69 (ID:5924 Stack:0x000000003AAF0000 + 1,048,576)

DBG-ADDR<00000000771CC0EA>("")
DBG-ADDR<000007FEFD6B1430>("")
DBG-ADDR<00000000770706B0>("")
DBG-ADDR<000007FEDF83834C>("")

Thread 57/69 (ID:1892 Stack:0x000000003AEF0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEFA601FAE>("")

Thread 58/69 (ID:268 Stack:0x000000004A880000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<0000000140A63B85>("")
DBG-ADDR<0000000140A2BA8A>("")
DBG-ADDR<0000000140A2DBC1>("")

Thread 59/69 (ID:3848 Stack:0x000000004AA10000 + 1,048,576)

DBG-ADDR<00000000771CBE7A>("")
DBG-ADDR<000007FEFD6B1203>("")
DBG-ADDR<0000000140A2BC3A>("")
DBG-ADDR<0000000140A2DBFA>("")

Thread 60/69 (ID:8904 Stack:0x0000000042E60000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEE49F96D2>("")
DBG-ADDR<000007FEE4A14FCC>("")
DBG-ADDR<000007FEE49EB3D8>("")
DBG-ADDR<000007FEE49EAD1C>("")
DBG-ADDR<000007FEE49F473A>("")
DBG-ADDR<000007FEE4A0CBF8>("")
DBG-ADDR<000007FEE49FDC0B>("")
DBG-ADDR<000007FEE49F9694>("")

Thread 61/69 (ID:1500 Stack:0x0000000045EE0000 + 1,048,576)

DBG-ADDR<00000000771CD43A>("")
DBG-ADDR<000000007719EBED>("")

Thread 62/69 (ID:5424 Stack:0x00000000465A0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFCB211F5>("")
DBG-ADDR<000007FEFCB212D7>("")
DBG-ADDR<000007FEFED3507C>("")
DBG-ADDR<000007FEFED34FFD>("")
DBG-ADDR<000007FEE482CEF9>("")
DBG-ADDR<000007FEE481E49D>("")
DBG-ADDR<000007FEE481E725>("")
DBG-ADDR<000007FEE4ADE809>("")

Thread 63/69 (ID:7192 Stack:0x0000000046BA0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEFADA8D32>("")

Thread 64/69 (ID:9124 Stack:0x00000000470A0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000007FEFADA8D32>("")

Thread 65/69 (ID:5700 Stack:0x000000004A6C0000 + 1,048,576)

DBG-ADDR<00000000771CBE7A>("")
DBG-ADDR<000007FEFD6B1203>("")
DBG-ADDR<000007FEFADC3128>("")

Thread 66/69 (ID:9044 Stack:0x000000004BB10000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F497459>("")
DBG-ADDR<0000000140A986A4>("")

Thread 67/69 (ID:404 Stack:0x00000000641B0000 + 1,048,576)

DBG-ADDR<00000000771CBB7A>("")
DBG-ADDR<000007FEFD6B10AC>("")
DBG-ADDR<000000013F497459>("")
DBG-ADDR<0000000140A986A4>("")

Thread 68/69 (ID:8992 Stack:0x0000000067710000 + 1,048,576)

DBG-ADDR<00000000771CD37A>("")
DBG-ADDR<0000000077275A30>("")

Thread 69/69 (ID:7656 Stack:0x00000000691B0000 + 1,048,576)

DBG-ADDR<00000000771CD43A>("")
DBG-ADDR<000000007719EBED>("")


Memory Usage                                             Startup                          Error                        Current

    Summary
        Total                                        250,499,072                  2,726,379,520                  2,726,379,520
        Committed                                    191,275,008                  2,615,279,616                  2,615,279,616
        Reserved                                      59,224,064                    111,099,904                    111,099,904

        Process Commit Free                       12,320,227,328                  9,877,311,488                  9,877,307,392
        System Commit Free                        12,320,227,328                  9,877,311,488                  9,877,307,392
        VM Available                           8,795,842,457,600              8,793,366,577,152              8,793,366,577,152
        VM Unusable                                    7,229,440                     12,517,376                     12,517,376
        Max Contigous Free                     8,785,872,781,312              8,785,312,317,440              8,785,312,317,440

    Committed Memory Breakdown
        Total                                        191,275,008                  2,615,279,616                  2,615,279,616
        MemAlloc                                      23,199,744                  1,478,688,768                  1,478,688,768
        Loaded Modules                                70,594,560                    130,613,248                    130,613,248
        Thread Stacks                                  1,888,256                     13,205,504                     13,205,504
        Mystery                                       95,592,448                    992,772,096                    992,772,096

    Reserved Memory Breakdown
        Total                                         59,224,064                    111,099,904                    111,099,904
        MemAlloc                                               0                              0                              0
        Loaded Modules                                         0                              0                              0
        Thread Stacks                                 14,626,816                     55,476,224                     55,476,224
        Mystery                                       44,597,248                     55,623,680                     55,623,680

    CRT malloc
        Bytes                                                  0                              0                              0
        Peak                                                   0                              0                              0

    MemAlloc
        Committed                                     23,199,744                  1,478,688,768                  1,478,688,768
        Allocated                                     22,907,136                  1,452,490,496                  1,452,490,496
        Overhead                                               0                              0                              0
        Header+Footer                                          0                              0                              0
        # Blocks                                          35,754                      2,523,786                      2,523,786

    Global Allocator Committed
        Heap index0                                   23,199,744                  1,478,688,768                  1,478,688,768

    Sound
        Allocated                                              0                    306,589,903                    306,589,903

    Resource Estimation
        Total                                                  0                    859,261,648                    859,261,648
        invalid                                                0                              0                              0
        texture                                                0                    174,696,648                    174,696,648
        model                                                  0                    376,377,529                    376,377,529
        sound                                                  0                    308,178,753                    308,178,753
        movie                                                  0                              0                              0
        facial animation set                                   0                          8,718                          8,718
        light #UNUSED#                                         0                              0                              0

    Pagefile Textures
        Allocated                                              0                              0                              0
        Consumed                                               0                              0                              0

    Process Memory
        Pagefile Usage                                44,171,264                  2,253,758,464                  2,253,758,464
        Pagefile Usage Peak                           94,240,768                  2,263,662,592                  2,263,662,592

        Working Set                                   77,697,024                  2,074,263,552                  2,075,623,424
        Working Set Peak                             147,378,176                  2,082,566,144                  2,082,566,144

        Paged Pool                                       353,208                      1,060,040                      1,060,040
        Paged Pool Peak                                  503,456                      1,112,872                      1,112,872

        Nonpaged Pool                                     43,152                      1,280,476                      1,288,972
        Nonpaged Pool Peak                                43,392                      1,281,916                      1,289,212
        Global Paged Pool                            550,236,160                    552,022,016                    552,022,016
        Global Nonpaged Pool                         195,330,048                    196,378,624                    196,378,624

    VirtualQuery Pages
        Committed-Total                              191,275,008                  2,615,279,616                  2,615,279,616
        Committed-Private                             40,640,512                  2,230,173,696                  2,230,173,696
        Committed-Mapped                              80,039,936                    254,492,672                    254,492,672
        Committed-Image                               70,594,560                    130,613,248                    130,613,248

        Reserved                                      59,224,064                    111,099,904                    111,099,904
        Reserved-Private                              36,614,144                     88,489,984                     88,489,984
        Reserved-Mapped                               22,609,920                     22,609,920                     22,609,920
        Reserved-Image                                         0                              0                              0

        Unusable                                       7,229,440                     12,517,376                     12,517,376
        Available                              8,795,842,457,600              8,793,366,577,152              8,793,366,577,152
        Max Contigous Free                     8,785,872,781,312              8,785,312,317,440              8,785,312,317,440

    Main Stack Size
        Peak                                             536,576                      1,163,264                      1,163,264
        Limit                                          8,388,608                      8,388,608                      8,388,608

    System Memory
        Physical Mem Limit                        12,574,363,648                 12,574,363,648                 12,574,363,648
        Physical Mem Used                          4,719,677,440                  6,788,972,544                  6,789,603,328
        Physical Mem Free                          7,854,686,208                  5,785,391,104                  5,784,760,320

        Process Commit Limit                      17,857,081,344                 17,857,081,344                 17,857,081,344
        Process Commit Used                        5,536,854,016                  7,979,769,856                  7,979,773,952
        Process Commit Free                       12,320,227,328                  9,877,311,488                  9,877,307,392

        System Commit Limit                       17,857,081,344                 17,857,081,344                 17,857,081,344
        System Commit Used                         5,536,854,016                  7,979,769,856                  7,979,773,952
        System Commit Free                        12,320,227,328                  9,877,311,488                  9,877,307,392

        Process VM Limit                       8,796,092,891,136              8,796,092,891,136              8,796,092,891,136
        Process VM Used                              233,496,576                  2,708,885,504                  2,708,885,504
        Process VM Free                        8,795,859,394,560              8,793,384,005,632              8,793,384,005,632

Mem.RAM                 12574363648
Mem.MemAllocCommitted   1478688768
Mem.ThreadStacks        68681728
Mem.Modules             130613248
Mem.Resources           859261648
Mem.VM.Committed        2615279616
Mem.VM.Reserved         111099904
Mem.VM.Free             8793366577152
Mem.VM.MaxContiguous    8785312317440
Mem.VM.Total            8796092891136
Mem.MysteryCommitted    992772096
Mem.MysteryReserved     55623680
SystemInfo
     TotalPhysicalMemory             12574363648
     TotalVirtualMemory              8796092891136
     MemoryPageSize                  4096
     MemoryReserveGranularity        65536

     Is64BitOpSys                    1
     Is64BitBuild                    1

     UserName                        root
     ComputerName                    HOME
     OsVersion                       Windows 7
     OsVersionMajor                  6
     OsVersionMinor                  1
     ExePath                         D:\Heroes of the Storm\Versions\Base73493\HeroesOfTheStorm_x64.exe
     ExeDirectory                    D:\Heroes of the Storm\Versions\Base73493\
     ExeName                         HeroesOfTheStorm_x64.exe
     ParentExePath                   \Device\HarddiskVolume4\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
     GrandparentExePath              \Device\HarddiskVolume3\Program Files (x86)\Battle.net\Battle.net.exe

     UserDocRootDirectory            C:\Users\root\Documents\
     SharedDocRootDirectory          C:\Users\Public\Documents\
     UserAppDataRootDirectory        C:\Users\root\AppData\Local\
     UserRoamingAppDataRootDirectory C:\Users\root\AppData\Roaming\
     SharedAppDataRootDirectory      C:\ProgramData\
     SystemFontRootDirectory         C:\Windows\Fonts\
     TempRootDirectory               C:\Temp\
     HomeRootDirectory               
     CommandLine                     "D:\Heroes of the Storm\Versions\Base73493\HeroesOfTheStorm_x64.exe" -sso=1 -dx9 -launch -uid heroes

     OsDirFreeDiskSpace              9345396736

Processor
     CPU.Vendor                      GenuineIntel
     CPU.Hz                          3401000000
     CPU.MHz.Grouping                3.30 - 3.69 GHz
     CPU.Features                    0b00000000000000000000000000001101
     CPU.Cores                       4
     CPU.Threads                     4

    CPUID (00000000/00000000): 0000000D 756E6547 6C65746E 49656E69  ....GenuntelineI


Video card
    GPU.VendorID        4318
    GPU.DeviceID        7171
    <GPU.DeviceDesc>    NVIDIA GeForce GTX 1060 6GB
    <GPU.DriverVersion> 0.43039.0.0
    <GPU.VideoMemory>   6,330,056,704
    GPU.AGPMemory       6,018,746,368
    <GPU.VertexShader>  VS4.0
    <GPU.PixelShader>   PS4.0
    <GPU.Temperature>   53
2

Could you list out the steps you’ve gone through so far? If you’re able to I’d like to look into testing on the Intel graphics on the computer. For this we’d need to connect the monitor to the motherboard and grab the drivers here. Performance may not be ideal but it can help narrow down where the issue is.

3

Hey, thanks for a quick turnaround!
Ok, so far I did following:

  1. Win Update was turned on to load all the possible fixes and packages.
  2. DirectX upgraded to the latest possible version
DxDiag Details 
------------------
System Information
------------------
Time of this report: 4/28/2019, 16:15:37
       Machine name: HOME
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
           Language: Russian (Regional Setting: Russian)
System Manufacturer: To Be Filled By O.E.M.
       System Model: To Be Filled By O.E.M.
               BIOS: BIOS Date: 06/29/12 19:02:25 Ver: 04.06.05
          Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
             Memory: 12288MB RAM
Available OS Memory: 11992MB RAM
          Page File: 5572MB used, 11457MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: The file rdwm1117.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 2: The file rdwm1117.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 1060 6GB
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 1060 6GB
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_85AC1043&REV_A1
     Display Memory: 3584 MB
   Dedicated Memory: 1940 MB
      Shared Memory: 1643 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Универсальный монитор PnP
      Monitor Model: HP 27er
         Monitor Id: HWP3325
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 26.21.0014.3039 (English)
     Driver Version: 26.21.14.3039
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/18/2019 09:57:06, 21646816 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71E3E-5F43-11CF-2C78-A2A51BC2D735}
          Vendor ID: 0x10DE
          Device ID: 0x1C03
          SubSys ID: 0x85AC1043
        Revision ID: 0x00A1
 Driver Strong Name: oem5.inf:NVIDIA_Devices.NTamd64.6.1:Section110:26.21.14.3039:pci\ven_10de&dev_1c03
     Rank Of Driver: 00E62001
        Video Accel: 

   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
  1. nVidia drivers were always up2date, the latest one is 4 days old (v430.39) - but it does not make a difference in any case.
  2. GeForce EXP for HotS (and other games) is turned off - i.e froced to use Application settings.
  3. Clean Uninstall/Install was performed 2 times.
  4. Unbearably-ultra-low (everything is off/low) graphic settings do not give an effect.
  5. I was using HeroesSwitcher_x64.exe directly - no effect too.
  6. Added -dx9 to additional parameters.
  7. Threw my mouse out of the window and smashed my keyboard.
    Feels like my wife really thinks about divorce.

Actually, you gave me a little clue. I’ll try to:

  • Disable Intel graphics in the BIOS settings.
  • Rollback to DirectX 9

Thanks!

4

just a fact to consider at this point now but DX9 as well as 32bit is no longer supported. they both were closed out last year.

edit:
basically, this was just them making development easier by only having to support what a majority of users have anyway. it removed support for pretty much Win98, Vista, XP which used the DirectX 9 and 32bit systems primarily.

In the coming months, we’re planning to end support for DirectX9 and the 32-bit version of the Heroes of the Storm client. DirectX has had several major releases since DX9, and the vast majority of players in the Heroes community are now running the 64-bit version of the game, along with DirectX11 or higher.

Once support ends, Heroes of the Storm will no longer run for players who are attempting to use the 32-bit game client or DirectX9. Please also note that while the 64-bit Heroes client might still be playable on some machines using DirectX10, this may not be the case for all configurations, which is why we recommend that all our players upgrade to at least DirectX11.

We apologize for any inconvenience this may cause. If you‘re not already using the 64-bit Heroes of the Storm client and DX11 or higher, we encourage you to consider making the switch prior to July of this year, which is when we aim to go live with the planned changes.

5

Ok, thanks! I’ll try to switch off on-board graphics then.

6

something else i see is that you say you are using the most recent driver and that you have tried reinstalling.

i suggest trying an older driver and see how it works. i have seen many times where this has solved issues. this is how i recommend doing things.

completely uninstall all of your NVIDIA Software and Drivers. then use DDU to ensure the drivers are uninstalled.

follow this up by reinstalling one of the following older drivers. then do not install Geforce Experience.

Display Driver Uninstaller (DDU):

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Display Drivers:

388.13 – http://us.download.nvidia.com/Windows/388.13/388.13-desktop-win8-win7-64bit-international-whql.exe
391.24 –  http://us.download.nvidia.com/Windows/391.24/391.24-desktop-win8-win7-64bit-international-whql.exe
419.67 – http://us.download.nvidia.com/Windows/419.67/419.67-desktop-win8-win7-64bit-international-whql.exe
7

Thanks dude. Also was thinking about to rollback to the older version.
Will keep the track.

Thanks for your help!

8

Just to note, I wanted to test with the Intel graphics rather than disable it. If you’re able to give both a try though let’s go with that and see how it goes :slight_smile:

9

Yep, I got you. Just want to have it as one of the latest options as it definitely gonna be low and slow in terms of performance :slight_smile:

Recent updates:

  • Turn off Intel graphicas didn’t help
  • Drivers were removed, 388.13 driver was installed. Worked fine for about 10-12 games, than error came back. After it happened during the game, it does not allow to continue normally, i.e crashes in 2-3 sec right after reconnect =(((
10

iddqd,

Replying back so you can reply again once you’ve done that test. Keep in mind that we don’t consider this a ‘fix’. It’s a diagnostic step to help us find out what’s going on here. Once you get a chance, just go ahead and try using the intel card exclusively. We’re looking to see if it stops the crashes, even if it slows things down. If it does reply back and we’ll go from there. ^^

11

Surely, I do understand. When dealing with such things - it’s hard to say what causes this and what fixes, this is why I describe all the steps - basically to help people who could suddenly face same problem at their end.

So, my latest news:

  • I’ve rolled back to the very-latest-up-to-date driver
  • None of nVidia or GeForce software were installed - only video driver
  • At nVidia settings (system tray -> nVidia sign -> right click) every place where ‘Auto’ was set by default I did set “GeForce 1060” (of course, were it was possible to set). BTW, I did play with shader caching before and it didn’t help in my case (enabled/disabled). Just as a notice)

So for now… It works! After I set “GeForce 1060” explicitly in my nVidia settings - 15 games so far.

I’ll keep you posted, assume we’ll need 1-2 weeks more for testing.
Thanks and have a good weekend,
Kir

12

One more reply for you then, let us know if the problems return! Until then you’ll want to leave my post as the last one so you can reply back. (It’s a forum limitation.)

13

Unfortunately, it’s back after about 35 games. Same behavior - right after first crash, each following reconnection crashes almost immediately. Next several games could be ok, then circle repeats. I don’t see a good reason to try with Intel card, as it could take several months to test (given last stable period).
I really lost any hope to fix it (

14

Howdy!

If you goto Options -> Graphics -> Set Shaders to “Low” does the issue occurrence change in frequency at all?

Thank you!

15

Aloha,

Nope, as I mentioned - I’ve tried to play with ‘everything is super low’ settings for some time, it didn’t change the frequency. BTW, I always had Ultra settings, since HotS beta and never had an issue.

Actually, i did some extra search for ‘e_gfxErrorShaderCompileFailed’ and found out that it also happens with Star Craft II, when running on Wine. Though I’m playing on Windows, the problem in their case was somehow related to d3dcompiler DLL.

Can you please check on your side, how Hots actually works with this library?
I mean, from which places it loads it and which versions are supported? There’s a small chance, that some time ago I’ve manually replaced some DLLs in system32 folder, and d3dcompiler probably was a part of this replacement.

UPDATE:
Ok,so both Support and Support64 HotS folders contain d3dcompiler_47.dll which is a part of DirectX (as far as I know). I’ve checked my system32 and systemWOW64 folders and the latest dll I have it’s d3dcompiler_43.dll. Ok, definately hots is using the dll’s from its Support folders, but could that happen that accidently it locates the wrong/old one? I have a feeling that somehow it might be related.