Several weeks ago I noticed I was disconnecting a lot. I’d join a Quick Match, find party members, go to the loading screen, then it would just hang there for a time. Sometimes a really long time. Eventually I’d see the “reconnecting” screen and I’d be back in the game. If I was lucky my team was still Level 1, but other times my team was already Level 10. It’s becoming more common for me to join the game late then at the start. I’ve restarted my router and modem and also uninstalled and reinstalled the game, but it hasn’t fixed the issue. Other games are fine and have no issues.
15" MacBook Pro (2015)
AMD Radeon R9 M370X
16 GB RAM
macOS Mojave 10.14.4
Here’s a trace route log to US Central server (24.105.62.129) for Heroes.
1 router.asus.com (192.168.1.1) 0.720 ms 0.370 ms 0.342 ms
2 96.120.9.209 (96.120.9.209) 11.152 ms 21.210 ms 11.037 ms
3 96.108.119.177 (96.108.119.177) 14.630 ms 10.043 ms 9.892 ms
4 96.110.25.190 (96.110.25.190) 10.004 ms 10.662 ms 9.902 ms
5 96.110.26.49 (96.110.26.49) 13.013 ms 13.516 ms 12.859 ms
6 be-34-ar01.mckeesport.pa.pitt.comcast.net (69.139.168.141) 34.000 ms 25.409 ms 24.023 ms
7 be-7016-cr02.ashburn.va.ibone.comcast.net (68.86.91.25) 27.939 ms 28.614 ms 29.996 ms
8 be-10142-pe01.ashburn.va.ibone.comcast.net (68.86.86.34) 26.027 ms 27.288 ms 27.784 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
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64 * * *
Edit: Here’s a recent log, seems to be an issue with CPU usage perhaps?
Date/Time: 2019-04-27 14:29:13 -0400
End time: 2019-04-27 14:29:41 -0400
OS Version: Mac OS X 10.14.4 (Build 18E226)
Architecture: x86_64h
Report Version: 28
Incident Identifier: B4609291-0C5A-4EF9-A525-B545006C24D2
Data Source: Microstackshots
Shared Cache: 0x4e28000 0B902216-AEBF-33A3-96C0-6FB5D3FCAC43
Command: Heroes
Path: /Applications/Heroes of the Storm/Versions/Base73493/Heroes.app/Contents/MacOS/Heroes
Identifier: com.blizzard.heroesofthestorm
Version: 2.44.1 (73493) (73493)
PID: 45767
Event: cpu usage
Action taken: none
CPU: 90 seconds cpu time over 106 seconds (85% cpu average), exceeding limit of 50% cpu over 180 seconds
CPU limit: 90s
Limit duration: 180s
CPU used: 90s
Duration: 28.10s
Steps: 28
Hardware model: MacBookPro11,5
Active cpus: 8
Fan speed: 5257 rpm
Heaviest stack for the target process:
16 start + 1 (libdyld.dylib + 91093) [0x7fff5c8c73d5]
16 ??? (Heroes + 63286483) [0x103c5acd3]
16 NSApplicationMain + 777 (AppKit + 13296) [0x7fff2dabd3f0]
16 -[NSApplication run] + 699 (AppKit + 81584) [0x7fff2dacdeb0]
16 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361 (AppKit + 105875) [0x7fff2dad3d93]
16 _DPSNextEvent + 965 (AppKit + 110587) [0x7fff2dad4ffb]
16 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 42150) [0x7fff2f73a4a6]
16 ReceiveNextEventCommon + 603 (HIToolbox + 42773) [0x7fff2f73a715]
16 RunCurrentEventLoopInMode + 292 (HIToolbox + 43483) [0x7fff2f73a9db]
16 CFRunLoopRunSpecific + 455 (CoreFoundation + 237070) [0x7fff3044de0e]
16 __CFRunLoopRun + 2130 (CoreFoundation + 239794) [0x7fff3044e8b2]
16 __CFRunLoopDoTimers + 330 (CoreFoundation + 366258) [0x7fff3046d6b2]
16 __CFRunLoopDoTimer + 851 (CoreFoundation + 367468) [0x7fff3046db6c]
16 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 368576) [0x7fff3046dfc0]
16 __NSFireTimer + 80 (Foundation + 417387) [0x7fff326ede6b]
16 ??? (Heroes + 63278733) [0x103c58e8d]
16 ??? (Heroes + 42055287) [0x10281b677]
15 ??? (Heroes + 42035403) [0x1028168cb]
13 ??? (Heroes + 42026233) [0x1028144f9]
11 ??? (Heroes + 31816839) [0x101e57c87]
11 usleep + 53 (libsystem_c.dylib + 501768) [0x7fff5c98b808]
11 __semwait_signal + 10 (libsystem_kernel.dylib + 20274) [0x7fff5c9fff32]
Powerstats for: Heroes [45767] [unique pid 145346]
UUID: F67653B9-6BA0-3492-AB1E-64B8891DFC55
Path: /Applications/Heroes of the Storm/Versions/Base73493/Heroes.app/Contents/MacOS/Heroes
Architecture: x86_64
Parent: UNKNOWN [1]
UID: 501
Footprint: 1966.93 MB
Start time: 2019-04-27 14:29:13 -0400
End time: 2019-04-27 14:29:41 -0400
Num samples: 28 (100%)
CPU Time: 25.138s
Primary state: 9 samples Frontmost App, Non-Suppressed, Kernel mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive, Override Thread QoS Unspecified
User Activity: 0 samples Idle, 28 samples Active
Power Source: 0 samples on Battery, 28 samples on AC
16 start + 1 (libdyld.dylib + 91093) [0x7fff5c8c73d5]
16 ??? (Heroes + 63286483) [0x103c5acd3]
16 NSApplicationMain + 777 (AppKit + 13296) [0x7fff2dabd3f0]
16 -[NSApplication run] + 699 (AppKit + 81584) [0x7fff2dacdeb0]
16 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361 (AppKit + 105875) [0x7fff2dad3d93]
16 _DPSNextEvent + 965 (AppKit + 110587) [0x7fff2dad4ffb]
16 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 42150) [0x7fff2f73a4a6]
16 ReceiveNextEventCommon + 603 (HIToolbox + 42773) [0x7fff2f73a715]
16 RunCurrentEventLoopInMode + 292 (HIToolbox + 43483) [0x7fff2f73a9db]
16 CFRunLoopRunSpecific + 455 (CoreFoundation + 237070) [0x7fff3044de0e]
16 __CFRunLoopRun + 2130 (CoreFoundation + 239794) [0x7fff3044e8b2]
16 __CFRunLoopDoTimers + 330 (CoreFoundation + 366258) [0x7fff3046d6b2]
16 __CFRunLoopDoTimer + 851 (CoreFoundation + 367468) [0x7fff3046db6c]
16 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 368576) [0x7fff3046dfc0]
16 __NSFireTimer + 80 (Foundation + 417387) [0x7fff326ede6b]
16 ??? (Heroes + 63278733) [0x103c58e8d]
16 ??? (Heroes + 42055287) [0x10281b677]
15 ??? (Heroes + 42035403) [0x1028168cb]
13 ??? (Heroes + 42026233) [0x1028144f9]
11 ??? (Heroes + 31816839) [0x101e57c87]
11 usleep + 53 (libsystem_c.dylib + 501768) [0x7fff5c98b808]
11 __semwait_signal + 10 (libsystem_kernel.dylib + 20274) [0x7fff5c9fff32]
2 <User mode>
1 ??? (Heroes + 31816844) [0x101e57c8c]
1 ??? (Heroes + 14295993) [0x100da23b9]
1 mach_absolute_time + 28 (libsystem_kernel.dylib + 7205) [0x7fff5c9fcc25]
1 <User mode>
1 ??? (Heroes + 14295904) [0x100da2360]
1 <User mode>
1 ??? (Heroes + 42024765) [0x102813f3d]
1 ??? (Heroes + 44425586) [0x102a5e172]
1 ??? (Heroes + 44179490) [0x102a22022]
1 ??? (Heroes + 44179490) [0x102a22022]
1 ??? (Heroes + 44179490) [0x102a22022]
1 ??? (Heroes + 44179490) [0x102a22022]
1 ??? (Heroes + 44179490) [0x102a22022]
1 ??? (Heroes + 44179490) [0x102a22022]
1 ??? (Heroes + 44179319) [0x102a21f77]
1 ??? (Heroes + 35127618) [0x102180142]
1 ??? (Heroes + 35126890) [0x10217fe6a]
1 ??? (Heroes + 35127273) [0x10217ffe9]
1 ??? (Heroes + 35129844) [0x1021809f4]
1 ??? (Heroes + 38495480) [0x1024b64f8]
1 ??? (Heroes + 38496574) [0x1024b693e]
1 ??? (Heroes + 38502950) [0x1024b8226]
1 ??? (Heroes + 39654276) [0x1025d1384]
1 <User mode>
1 ??? (Heroes + 42024679) [0x102813ee7]
1 ??? (Heroes + 38891837) [0x10251713d]
1 ??? (Heroes + 38892298) [0x10251730a]
1 <User mode>
1 ??? (Heroes + 42034999) [0x102816737]
1 ??? (Heroes + 44424467) [0x102a5dd13]
1 ??? (Heroes + 14350877) [0x100dafa1d]
1 ??? (Heroes + 44082315) [0x102a0a48b]
1 <User mode>
12 thread_start + 13 (libsystem_pthread.dylib + 9229) [0x7fff5cab440d]
12 _pthread_start + 66 (libsystem_pthread.dylib + 25161) [0x7fff5cab8249]
12 _pthread_body + 126 (libsystem_pthread.dylib + 13035) [0x7fff5cab52eb]
6 ??? (Heroes + 1575945) [0x100180c09]
6 ??? (Heroes + 1580779) [0x100181eeb]
2 glDrawElements_ACC_Exec + 244 (GLEngine + 783174) [0x7fff3a144346]
2 gleDoDrawDispatchCore + 630 (GLEngine + 1042006) [0x7fff3a183656]
2 gldUpdateDispatch + 2687 (AMDRadeonX4000GLDriver + 5784) [0x124b9b698]
2 glrATI_SI_UpdateHardwareState + 727 (AMDRadeonX4000GLDriver + 27482) [0x124ba0b5a]
1 glrATI_SI_ValidatePipelinePrograms + 3658 (AMDRadeonX4000GLDriver + 401704) [0x124bfc128]
1 glrATI_SI_LoadHwVertexShader + 42 (AMDRadeonX4000GLDriver + 87517) [0x124baf5dd]
1 glrATI_SI_LoadHwShaderCommon + 45 (AMDRadeonX4000GLDriver + 410232) [0x124bfe278]
1 glrATI_SI_SetShaderScratchSize + 17 (AMDRadeonX4000GLDriver + 411470) [0x124bfe74e]
1 <User mode, Effective Thread QoS Default, Requested Thread QoS Default>
1 glrATI_SI_ValidatePipelinePrograms + 3175 (AMDRadeonX4000GLDriver + 401221) [0x124bfbf45]
1 glrAMD_LoadConstants + 658 (AMDRadeonX4000GLDriver + 175685) [0x124bc4e45]
1 gpusPPParameterOffset + 40 (libGPUSupportMercury.dylib + 24975) [0x7fff4b97d18f]
1 <User mode, Effective Thread QoS Default, Requested Thread QoS Default>
2 ??? (Heroes + 1055890) [0x100101c92]
2 -[NSOpenGLContext flushBuffer] + 27 (AppKit + 4027512) [0x7fff2de91478]
2 CGLFlushDrawable + 59 (OpenGL + 55119) [0x7fff3a08274f]
2 glSwap_Exec + 97 (GLEngine + 113137) [0x7fff3a0a09f1]
2 gldPresentFramebufferData + 83 (AMDRadeonX4000GLDriver + 409743) [0x124bfe08f]
2 glrATI_Hwl_SubmitPacketsWithToken + 110 (AMDRadeonX4000GLDriver + 43242) [0x124ba48ea]
2 gpusSubmitDataBuffers + 136 (libGPUSupportMercury.dylib + 13774) [0x7fff4b97a5ce]
2 IOAccelContextSubmitDataBuffersExt2 + 258 (IOAccelerator + 11449) [0x7fff4dc49cb9]
2 IOConnectCallStructMethod + 38 (IOKit + 34467) [0x7fff32d456a3]
2 IOConnectCallMethod + 244 (IOKit + 32365) [0x7fff32d44e6d]
2 io_connect_method + 374 (IOKit + 32779) [0x7fff32d4500b]
2 mach_msg_trap + 10 (libsystem_kernel.dylib + 4650) [0x7fff5c9fc22a]
2 <Effective Thread QoS Default, Requested Thread QoS Default>
1 ??? (Heroes + 1053619) [0x1001013b3]
1 glProgramEnvParameters4fvEXT_Exec + 207 (GLEngine + 434231) [0x7fff3a0ef037]
1 <User mode, Effective Thread QoS Default, Requested Thread QoS Default>
1 ??? (Heroes + 1001898) [0x1000f49aa]
1 glVertexAttribPointerARB_Exec + 314 (GLEngine + 187232) [0x7fff3a0b2b60]
1 <User mode, Effective Thread QoS Default, Requested Thread QoS Default>
2 HALB_IOThread::Entry(void*) + 72 (CoreAudio + 207190) [0x7fff2fec4956]
2 HALC_ProxyIOContext::IOThreadEntry(void*) + 122 (CoreAudio + 208372) [0x7fff2fec4df4]
2 HALC_ProxyIOContext::IOWorkLoop() + 4908 (CoreAudio + 213714) [0x7fff2fec62d2]
2 AUHAL::AUIOProc(unsigned int, AudioTimeStamp const*, AudioBufferList const*, AudioTimeStamp const*, AudioBufferList*, AudioTimeStamp const*, void*) + 1704 (CoreAudio + 60566) [0x12a15ac96]
2 AUBase::DoRender(unsigned int&, AudioTimeStamp const&, unsigned int, unsigned int, AudioBufferList&) + 601 (CoreAudio + 1211815) [0x12a273da7]
2 AUBase::DoRenderBus(unsigned int&, AudioTimeStamp const&, unsigned int, AUOutputElement*, unsigned int, AudioBufferList&) + 169 (CoreAudio + 1214023) [0x12a274647]
2 AUConverterBase::RenderBus(unsigned int&, AudioTimeStamp const&, unsigned int, unsigned int) + 729 (CoreAudio + 51983) [0x12a158b0f]
2 ??? (Heroes + 62989554) [0x103c124f2]
2 ??? (Heroes + 62983023) [0x103c10b6f]
2 ??? (Heroes + 62877946) [0x103bf70fa]
2 ??? (Heroes + 62756356) [0x103bd9604]
2 ??? (Heroes + 62756356) [0x103bd9604]
2 ??? (Heroes + 62756356) [0x103bd9604]
2 ??? (Heroes + 62757290) [0x103bd99aa]
1 ??? (Heroes + 62714792) [0x103bcf3a8]
1 <User mode, Effective Thread QoS Unspecified, Requested Thread QoS Unspecified>
1 ??? (Heroes + 62714526) [0x103bcf29e]
1 <User mode, Effective Thread QoS Unspecified, Requested Thread QoS Unspecified>
2 ??? (Heroes + 63508353) [0x103c90f81]
1 ??? (Heroes + 14640804) [0x100df66a4]
1 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 4710) [0x7fff5c9fc266]
1 <Effective Thread QoS Default, Requested Thread QoS Default>
1 ??? (Heroes + 14640782) [0x100df668e]
1 ??? (Heroes + 14636548) [0x100df5604]
1 ??? (Heroes + 40039644) [0x10262f4dc]
1 ??? (Heroes + 39636005) [0x1025ccc25]
1 ??? (Heroes + 39352038) [0x1025876e6]
1 ??? (Heroes + 39265375) [0x10257245f]
1 ??? (Heroes + 39099257) [0x102549b79]
1 ??? (Heroes + 39279077) [0x1025759e5]
1 <User mode, Effective Thread QoS Default, Requested Thread QoS Default>
2 ??? (Heroes + 62975104) [0x103c0ec80]
1 ??? (Heroes + 63158525) [0x103c3b8fd]
1 ??? (Heroes + 63088483) [0x103c2a763]
1 ??? (Heroes + 62555098) [0x103ba83da]
1 ??? (Heroes + 63050211) [0x103c211e3]
1 ??? (Heroes + 63059163) [0x103c234db]
1 ??? (Heroes + 63071167) [0x103c263bf]
1 ??? (Heroes + 62610115) [0x103bb5ac3]
1 ??? (Heroes + 62670845) [0x103bc47fd]
1 ??? (Heroes + 63209812) [0x103c48154]
1 ??? (Heroes + 63209007) [0x103c47e2f]
1 ??? (Heroes + 63206893) [0x103c475ed]
1 ??? (Heroes + 63169814) [0x103c3e516]
1 ??? (Heroes + 63188048) [0x103c42c50]
1 ??? (Heroes + 62479532) [0x103b95cac]
1 ??? (Heroes + 62477664) [0x103b95560]
1 <User mode, Effective Thread QoS Unspecified, Requested Thread QoS Unspecified>
1 ??? (Heroes + 63158469) [0x103c3b8c5]
1 ??? (Heroes + 62974495) [0x103c0ea1f]
1 usleep + 53 (libsystem_c.dylib + 501768) [0x7fff5c98b808]
1 __semwait_signal + 10 (libsystem_kernel.dylib + 20274) [0x7fff5c9fff32]
1 <Effective Thread QoS Unspecified, Requested Thread QoS Unspecified>
Binary Images:
0x100000000 - 0x10473ffff com.blizzard.heroesofthestorm 2.44.1 (73493) (73493) <F67653B9-6BA0-3492-AB1E-64B8891DFC55> /Applications/Heroes of the Storm/Versions/Base73493/Heroes.app/Contents/MacOS/Heroes
0x124b9a000 - 0x124c61fff com.apple.AMDRadeonX4000GLDriver 2.8.38 (2.0.8) <3976657A-45C8-3165-9551-48C2158D7940> /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/AMDRadeonX4000GLDriver
0x12a14c000 - 0x12a2e1fff com.apple.audio.units.Components 1.14 (1.14) <37B4FB18-3557-332A-834B-8187B8F6E32A> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x7fff2daba000 - 0x7fff2e86ffff com.apple.AppKit 6.9 (1671.40.119) <0A857684-99C7-30A9-8E23-D3015C6B24A3> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff2f730000 - 0x7fff2fa26fff com.apple.HIToolbox 2.1.1 (918.4) <CBD6613A-C5A5-3CF3-866A-B8A8C6FD64B5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff2fe92000 - 0x7fff2ff18fff com.apple.audio.CoreAudio 4.3.0 (4.3.0) <7D8A5C9A-3F58-38C2-A1DC-20765150C742> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff30414000 - 0x7fff30857fff com.apple.CoreFoundation 6.9 (1570.16) <F3DFF269-6705-35AD-9F01-66D77DD1B518> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff32688000 - 0x7fff32a35fff com.apple.Foundation 6.9 (1570.16) <84055403-9921-3EFC-B593-8F0600EBEE80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff32d3d000 - 0x7fff32dccfff com.apple.framework.IOKit 2.0.2 (1483.250.15) <1170EC49-1912-3657-9C71-991653959191> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff3a075000 - 0x7fff3a084fff com.apple.opengl 17.5.4 (17.5.4) <34FA5E8C-0FAF-3708-836B-E8ACB67EF4F4> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff3a085000 - 0x7fff3a21afff GLEngine (17.5.4) <F008AD68-59DF-337B-BE0D-4117BFFCC3E8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundle/GLEngine
0x7fff4b977000 - 0x7fff4b982fff libGPUSupportMercury.dylib (17.5.4) <1B76D376-781A-3631-B00B-30EC27E5EDAC> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupportMercury.dylib
0x7fff4dc47000 - 0x7fff4dc4efff com.apple.IOAccelerator 404.8 (404.8) <FB11472D-74D7-31D4-8DF6-9A668BB08D4F> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
0x7fff5c8b1000 - 0x7fff5c8ddfff libdyld.dylib (655.1.1) <54C6B494-4A3D-3EEC-B083-636A76AAD649> /usr/lib/system/libdyld.dylib
0x7fff5c911000 - 0x7fff5c998fff libsystem_c.dylib (1272.250.1) <F3AA9047-EEDD-3D80-8CC1-023FB312EC8B> /usr/lib/system/libsystem_c.dylib
0x7fff5c9fb000 - 0x7fff5ca23fff libsystem_kernel.dylib (4903.251.3) <84EF0290-6CB5-36E5-A273-692A7E437B36> /usr/lib/system/libsystem_kernel.dylib
0x7fff5cab2000 - 0x7fff5cabcfff libsystem_pthread.dylib (330.250.2) <4344198A-A1A3-3C52-97B4-F168D56E9789> /usr/lib/system/libsystem_pthread.dylib