Okay, im at a bit of a loss here.
I have Xfinity 1gbps service, and am connected via ethernet.
My game constantly disconnects resulting in leaver status, rank drops, and extreme frustration.
Things I have tried
- DIfferent router
- new modem
- new router
- new ethernet
- wifi instead of ethernet
- reboot router
- reboot modem
- get xfinity’s preferred modem.
- Update graphics drivers
- update network drivers
- reinstall windows
- reinstall battle.net
- reinstall HOTS
- disable QOS
None of this has resolved my issue. I feel so sad that I cannot play this game anymore.
This happens every 15 minutes or so. (sometimes in Draft) Game goes to reconnect mode, it never reconnects.
IP: 73.71.15.106
Xfinity 1gbps
Pathping:
Tracing route to 24.105.30.129 over a maximum of 30 hops
0 DESKTOP-HFK0PHU.hsd1.ca.comcast.net [10.0.0.183]
1 10.0.0.1
2 96.120.90.109
3 po-305-1239-rur01.fairfield.ca.sfba.comcast.net [96.108.161.17]
4 be-203-rar01.rohnertpr.ca.sfba.comcast.net [68.85.57.97]
5 be-297-ar01.santaclara.ca.sfba.comcast.net [96.108.99.13]
6 be-33651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.93]
7 be-11025-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
8 be-12544-pe01.9greatoaks.ca.ibone.comcast.net [68.86.87.150]
9 66.208.216.238
10 ae1-br02-eqsv5.as57976.net [137.221.70.35]
11 xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
12 be2-pe02-eqla1.as57976.net [137.221.68.73]
13 24.105.30.129
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-HFK0PHU.hsd1.ca.comcast.net [10.0.0.183]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
2 11ms 0/ 100 = 0% 0/ 100 = 0% 96.120.90.109
0/ 100 = 0% |
3 11ms 0/ 100 = 0% 0/ 100 = 0% po-305-1239-rur01.fairfield.ca.sfba.comcast.net [96.108.161.17]
0/ 100 = 0% |
4 13ms 2/ 100 = 2% 2/ 100 = 2% be-203-rar01.rohnertpr.ca.sfba.comcast.net [68.85.57.97]
0/ 100 = 0% |
5 14ms 1/ 100 = 1% 1/ 100 = 1% be-297-ar01.santaclara.ca.sfba.comcast.net [96.108.99.13]
0/ 100 = 0% |
6 17ms 0/ 100 = 0% 0/ 100 = 0% be-33651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.93]
0/ 100 = 0% |
7 17ms 1/ 100 = 1% 1/ 100 = 1% be-11025-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
0/ 100 = 0% |
8 15ms 2/ 100 = 2% 2/ 100 = 2% be-12544-pe01.9greatoaks.ca.ibone.comcast.net [68.86.87.150]
0/ 100 = 0% |
9 20ms 0/ 100 = 0% 0/ 100 = 0% 66.208.216.238
0/ 100 = 0% |
10 17ms 0/ 100 = 0% 0/ 100 = 0% ae1-br02-eqsv5.as57976.net [137.221.70.35]
0/ 100 = 0% |
11 31ms 0/ 100 = 0% 0/ 100 = 0% xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
0/ 100 = 0% |
12 23ms 1/ 100 = 1% 1/ 100 = 1% be2-pe02-eqla1.as57976.net [137.221.68.73]
0/ 100 = 0% |
13 23ms 0/ 100 = 0% 0/ 100 = 0% 24.105.30.129
Trace complete.
WINMTR:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 96.120.90.109 - 0 | 335 | 335 | 8 | 12 | 42 | 11 |
| 96.120.90.109 - 0 | 335 | 335 | 8 | 12 | 44 | 9 |
|po-305-1239-rur01.fairfield.ca.sfba.comcast.net - 0 | 335 | 335 | 8 | 12 | 54 | 15 |
|be-203-rar01.rohnertpr.ca.sfba.comcast.net - 1 | 332 | 331 | 10 | 13 | 39 | 11 |
|be-297-ar01.santaclara.ca.sfba.comcast.net - 4 | 296 | 286 | 13 | 16 | 70 | 14 |
|be-33651-cr02.sunnyvale.ca.ibone.comcast.net - 2 | 320 | 316 | 13 | 17 | 33 | 15 |
|be-11025-cr01.9greatoaks.ca.ibone.comcast.net - 2 | 316 | 311 | 12 | 17 | 46 | 16 |
|be-12544-pe01.9greatoaks.ca.ibone.comcast.net - 2 | 320 | 316 | 12 | 15 | 30 | 21 |
| 66.208.216.238 - 4 | 296 | 286 | 12 | 18 | 82 | 14 |
| ae1-br02-eqsv5.as57976.net - 2 | 316 | 311 | 19 | 24 | 69 | 24 |
| xe-0-0-1-1-br02-eqla1.as57976.net - 4 | 296 | 286 | 19 | 28 | 113 | 22 |
| be2-pe02-eqla1.as57976.net - 2 | 312 | 306 | 19 | 22 | 37 | 19 |
| 24.105.30.129 - 3 | 308 | 301 | 18 | 21 | 36 | 21 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Looking glass:
TRACEROUTE:
traceroute to 73.71.15.106 (73.71.15.106), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.232 ms 0.229 ms 0.228 ms
2 24.105.18.131 (24.105.18.131) 1.092 ms 1.092 ms 1.092 ms
3 137.221.105.12 (137.221.105.12) 0.824 ms 0.832 ms 0.874 ms
4 137.221.66.16 (137.221.66.16) 0.622 ms 0.670 ms 0.676 ms
5 137.221.83.80 (137.221.83.80) 24.721 ms 24.741 ms 24.742 ms
6 137.221.65.68 (137.221.65.68) 5.678 ms 5.772 ms 5.825 ms
7 137.221.68.32 (137.221.68.32) 5.897 ms 6.252 ms 6.299 ms
8 te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net (23.30.206.153) 5.694 ms 5.769 ms 5.766 ms
9 be-11545-cr02.losangeles.ca.ibone.comcast.net (68.86.84.233) 6.014 ms 7.624 ms 7.615 ms
10 be-11525-cr01.9greatoaks.ca.ibone.comcast.net (68.86.84.150) 14.668 ms 13.186 ms 12.962 ms
11 be-7922-ar01.hayward.ca.sfba.comcast.net (68.86.94.154) 14.133 ms 14.188 ms 14.251 ms
12 be-397-rar01.fairfield.ca.sfba.comcast.net (96.108.99.10) 20.685 ms 20.642 ms 20.469 ms
13 po-1-rur02.fairfield.ca.sfba.comcast.net (162.151.79.62) 20.278 ms 20.233 ms 18.144 ms
14 lag-2-240-acr07.fairfield.ca.sfba.comcast.net (96.108.161.22) 18.099 ms 16.328 ms 16.372 ms
15 c-73-71-15-106.hsd1.ca.comcast.net (73.71.15.106) 28.501 ms 33.148 ms 38.273 ms
17/02/2020 23:58:18 UTC
--------------------
PING:
PING 73.71.15.106 (73.71.15.106) 56(84) bytes of data.
64 bytes from 73.71.15.106: icmp_seq=1 ttl=48 time=27.3 ms
64 bytes from 73.71.15.106: icmp_seq=2 ttl=48 time=25.3 ms
64 bytes from 73.71.15.106: icmp_seq=3 ttl=48 time=25.9 ms
64 bytes from 73.71.15.106: icmp_seq=4 ttl=48 time=25.9 ms
--- 73.71.15.106 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 25.306/26.134/27.366/0.755 ms
17/02/2020 23:58:18 UTC
--------------------
MTR:
Start: Mon Feb 17 23:58:18 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.7 0.0
2.|-- 24.105.18.131 0.0% 10 0.6 1.6 0.5 7.4 2.2
3.|-- 137.221.105.12 0.0% 10 0.9 0.9 0.8 1.2 0.0
4.|-- 137.221.66.16 0.0% 10 0.4 0.6 0.4 1.1 0.0
5.|-- 137.221.83.80 0.0% 10 5.9 10.2 5.6 30.1 8.9
6.|-- 137.221.65.68 0.0% 10 6.0 6.5 5.5 10.0 1.2
7.|-- 137.221.68.32 0.0% 10 6.0 9.7 5.9 42.5 11.5
8.|-- te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net 0.0% 10 5.7 5.9 5.7 6.6 0.0
9.|-- be-11545-cr02.losangeles.ca.ibone.comcast.net 0.0% 10 6.2 9.4 6.2 31.5 7.7
10.|-- be-11525-cr01.9greatoaks.ca.ibone.comcast.net 0.0% 10 15.0 14.4 13.3 15.1 0.3
11.|-- be-7922-ar01.hayward.ca.sfba.comcast.net 0.0% 10 14.2 14.7 14.1 18.6 1.2
12.|-- be-397-rar01.fairfield.ca.sfba.comcast.net 0.0% 10 15.8 15.6 15.3 15.8 0.0
13.|-- po-1-rur02.fairfield.ca.sfba.comcast.net 0.0% 10 16.4 16.4 16.3 16.5 0.0
14.|-- lag-2-240-acr07.fairfield.ca.sfba.comcast.net 0.0% 10 16.6 16.5 16.4 16.7 0.0
15.|-- c-73-71-15-106.hsd1.ca.comcast.net 0.0% 10 25.2 30.3 25.2 34.8 2.6
17/02/2020 23:58:18 UTC
--------------------
Another WinMTR during disconnect.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 1007 | 1007 | 0 | 12 | 81 | 9 |
| 96.120.90.109 - 1 | 1004 | 1003 | 8 | 14 | 66 | 15 |
|po-305-1239-rur01.fairfield.ca.sfba.comcast.net - 1 | 1004 | 1003 | 8 | 14 | 37 | 15 |
|be-203-rar01.rohnertpr.ca.sfba.comcast.net - 1 | 1004 | 1003 | 10 | 15 | 40 | 16 |
|be-297-ar01.santaclara.ca.sfba.comcast.net - 1 | 1004 | 1003 | 13 | 20 | 127 | 17 |
|be-33651-cr02.sunnyvale.ca.ibone.comcast.net - 1 | 1004 | 1003 | 13 | 20 | 51 | 18 |
|be-11025-cr01.9greatoaks.ca.ibone.comcast.net - 1 | 1004 | 1003 | 13 | 19 | 49 | 17 |
|be-12544-pe01.9greatoaks.ca.ibone.comcast.net - 1 | 1004 | 1003 | 13 | 17 | 46 | 16 |
| 66.208.216.238 - 1 | 1004 | 1003 | 13 | 21 | 210 | 20 |
| ae1-br02-eqsv5.as57976.net - 1 | 1004 | 1003 | 20 | 27 | 103 | 28 |
| xe-0-0-1-1-br02-eqla1.as57976.net - 1 | 1003 | 1002 | 19 | 30 | 195 | 21 |
| be2-pe02-eqla1.as57976.net - 1 | 1004 | 1003 | 20 | 25 | 58 | 26 |
| 24.105.30.129 - 1 | 1000 | 998 | 18 | 22 | 55 | 23 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider