Constant disconnecting from the game

Technical Support
1

Hi there,

Having issues with game recently where game I am constantly connecting and disconnecting with lots of stuttering in between. Ping sometimes skyrockets into 600-2000 range. I’m playing from Australia and am often connected to the Central US server. This happened all afternoon, with the following log taken around 9:24PM AEST.

Computer specs:
Intel Core i5-4590 CPU @3.30 GHz
8.00GB RAM
64 bit OS
NVIDIA GeForce GTX 970 Graphics card, recently updated driver (Version 452.06)

Would appreciate any help, happy to provide additional info. I ran lots of traceroute, ping test etc. but nothing that seem particularly conclusive.

My WinMTR log during about 10 min of one such game is below:
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mymodem.modem 3 542 527 0 6 131 29
gateway.nb10.sydney.asp.telstra.net 3 542 527 6 13 145 32
ae10.chw-ice301.sydney.telstra.net 3 542 527 5 13 128 45
bundle-ether25.chw-core10.sydney.telstra.net 3 542 527 6 14 244 31
bundle-ether1.oxf-gw11.sydney.telstra.net 3 542 527 7 15 239 37
bundle-ether1.sydo-core03.sydney.reach.com 3 542 527 7 15 150 38
i-10403.sydo-core04.telstraglobal.net 3 542 527 7 15 239 49
i-10604.1wlt-core02.telstraglobal.net 3 542 527 143 152 321 175
i-93.tlot02.bi.telstraglobal.net 3 542 527 148 157 424 188
8-3-2.edge1.LosAngeles6.Level3.net 3 542 527 147 156 387 180
ae-2-3614.ear4.LosAngeles1.Level3.net 19 346 282 148 154 307 212
4.7.26.166 3 542 527 148 160 424 183
ae1-br01-csla1.as57976.net 3 538 522 198 211 422 223
No response from host 100 121 0 0 0 0 0
No response from host 100 121 0 0 0 0 0
No response from host 100 121 0 0 0 0 0
et-0-0-0-pe01-eqch2.as57976.net 3 542 527 198 210 494 228
24.105.62.129 3 542 527 198 207 422 227
2

The big problems I noticed is the 3% packet losss and 131ms latency spikes to the modem. This most likely indicates wireless interference so if you are using wireless, then try testing the game while using an ethernet cable. I know this isn’t always convenient but it can help narrow down the problem. If you already using an ethernet cable then there may be a throttling issue or a problem with the modem. You may want to consider testing another network to see if there’s any difference.