Constant disconnect from game

Technical Support
1

I have been experiencing frequent disconnects from the game recently. I have followed the standard troubleshooting steps and ran WinMTR. Here is what the output was.


|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           96.120.26.237 -  100 | 194115 |  411 |    3 |   16 |  130 |   15 |
|                           96.120.26.237 -  100 | 194167 |  411 |   11 |   16 |  121 |   13 |
|                           68.85.182.105 -  100 | 195114 |  411 |    9 |   15 |  130 |   13 |
|                           162.151.93.93 -  100 | 194140 |  411 |   10 |   16 |  131 |   13 |
|be-160-ar01.area4.il.chicago.comcast.net -  100 | 194084 |  411 |   12 |   20 |  256 |   15 |
|be-32221-cs02.350ecermak.il.ibone.comcast.net -  100 | 193979 |  411 |   11 |   18 |  121 |   17 |
|be-2201-pe01.350ecermak.il.ibone.comcast.net -  100 | 194137 |  411 |   12 |   17 |  115 |   14 |
|                          50.208.232.158 -  100 | 194051 |  411 |   12 |   22 |  120 |   15 |
|              ae1-br01-eqch2.as57976.net -  100 | 153565 |  184 |   13 | 1301 | 4671 | 3040 |
|         et-0-0-0-pe01-eqch2.as57976.net -  100 | 194155 |  411 |   12 |   19 |  123 |   14 |
|                           24.105.62.129 -  100 | 194499 |  411 |   12 |   16 |  124 |   13 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2

Hey, Spaceman! Thank you for including a WinMTR test, it looks like the test fully disconnected as well when the disconnection occurred. It’s showing 100% loss throughout the test. This makes it a bit difficult to pinpoint where the problem is occurring, could you run a new WinMTR test for 10-15 minutes before the disconnection occurs to see if anything might be happening before the disconnection fully occurs?

Oddly enough, the connection test here starts at the comcast peering network. It may be a firewall or security setting on the home network that could be causing the issues with the connection test. Could you try troubleshooting the home network device? Also, would you happen to be wired (ethernet) or wireless (Wifi)?

3

I have restarted modem and contacted ISP, ran a repair on the game and still only get disconnected in ranked games. Full game of Quick Play

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 1298 1298 1 2 54 6
96.120.50.153 - 0 1298 1298 9 14 138 11
68.85.238.173 - 1 1291 1289 8 13 125 12
ae-7-ar03.bonitasprngs .fl.naples.comcast.net - 0 1298 1298 10 17 96 21
be-33661-cr02.miami.fl. ibone .comcast.net - 0 1299 1299 15 20 184 16
be-12297-pe03.nota.fl.ibone. comcast .net - 0 1299 1299 14 19 134 19
50.208.232.146 - 0 1298 1298 14 25 143 81
ae1-br01-eqmi2.as57976 .net - 0 1298 1298 44 53 261 47
xe-0-0-0-1-br01-eqat2.as57976 .net - 0 1298 1298 44 53 161 78
et-0-0-4-br02-eqch2.as57976 . net - 0 1293 1293 44 97 2012 45
et-0-0-1-pe01-eqch2.as57976 .net - 0 1298 1298 44 52 164 78
24.105.62.129 - 0 1298 1298 44 51 141 78
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Full game of ranked play pick and bans
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 239 239 1 2 26 2
96.120.50.153 - 0 239 239 9 13 34 11
68.85.238.173 - 1 231 229 9 14 123 12
ae-7-ar03.bonitasprngs.fl.naples.comcast .net - 0 239 239 10 17 83 11
be-33661-cr02.miami.fl.ibone.comcast .net - 0 239 239 15 19 36 19
be-12297-pe03.nota.fl.ibone.comcast .net - 0 239 239 15 18 39 19
50.208.232.146 - 0 239 239 15 25 129 21
ae1-br01-eqmi2.as57976 .net - 0 239 239 45 53 125 47
xe-0-0-0-1-br01-eqat2.as57976 .net - 0 239 239 44 52 125 47
et-0-0-4-br02-eqch2.as57976 .net - 0 239 239 44 65 762 47
et-0-0-1-pe01-eqch2.as57976 .net - 0 239 239 45 54 152 47
24.105.62.129 - 0 239 239 45 51 125 47
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Load and in game
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 1427 1427 1 2 60 2
96.120.50.153 - 0 1427 1427 9 13 163 13
68.85.238.173 - 1 1423 1422 9 13 129 12
ae-7-ar03.bonitasprngs.fl.naples.comcast .net - 1 1423 1422 9 16 85 14
be-33661-cr02.miami.fl.ibone.comcast .net - 1 1423 1422 14 19 85 17
be-12297-pe03.nota.fl.ibone.comcast .net - 1 1423 1422 14 18 79 16
50.208.232.146 - 1 1423 1422 14 24 233 21
ae1-br01-eqmi2.as57976 .net - 0 1427 1427 43 51 165 46
xe-0-0-0-1-br01-eqat2.as57976 .net - 1 1423 1422 44 52 195 50
et-0-0-4-br02-eqch2.as57976. net - 0 1414 1414 44 110 2858 48
et-0-0-1-pe01-eqch2.as57976. net - 1 1423 1422 44 53 269 46
24.105.62.129 - 0 1427 1427 44 51 115 47
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

A post was split to a new topic: [Megstra] crash