Eastern Canada high latency connection troubles

I’ll report it as a bug. First time I ever got an awful Ping like that: constant 290 to 330ms from the beginning of the match. That never happened to me before and I just did about 4 matches before and I had no problem.
I took a picture but can’t upload it…
FPS: 98
Ping: 325ms
Mem: 3233 MB
SITE: Central Unites States

I’m from the East and my ping is usually ~80-90ms in western servers. The others in my team had good pings and somehow I was the only one with this terrible connection.

I have a good PC (~100fps) good internet and my speed test shows good results. No background apps were running.
From Google:
114.7mbits download; 43.3mbits upload; latency 25ms (Montreal)

From Ookla:
Ping: 3ms; 185.5mbits download; 158.18mbits upload

Connection issue are not game bugs.
This is assisted with in Technical Support (as per description of that forum).

There are even pinned threads at the top of Technical Support, eg, Common Connection and Latency Issues

You can move your thread there by editing your thread title.

I’ll followup on what I said, 4 days later and I still have the same issue. Last game it didn’t occur right away, but happened during an ongoing match. Latency spikes to 200+ms ping.

It ALWAYS occurs on Central US server.

Hey there, Hoover!

There is currently a known issue that we are investigating for you current ISP and province. There have been some reports of other ISPs also running into latency issues as well. We have a few topics across our other forums, Overwatch and World of WarCraft. There have been reports across Heroes of the Storm and Starcraft II as well.

Currently, we are gathering WinMTR tests while running the game for 10-15 minutes and a Looking Glass test.

Thanks Caterpepi, I was about to do a WinMTR test myself, since I found out about it.

Hey Caterpepi,

ISP : Bell // Quebec City
~300ms ping

WinMRT and Looking Glass.
Looking Glass seems fine, but in-game, it’s something else.

WinMRT

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| mynetwork - 0 | 265 | 265 | 1 | 3 | 22 | 4 |

| 10.11.16.17 - 0 | 262 | 262 | 3 | 36 | 3731 | 6 |

| 10.178.206.164 - 0 | 265 | 265 | 3 | 5 | 37 | 6 |

| 10.178.206.165 - 0 | 265 | 265 | 3 | 6 | 40 | 6 |

| tcore4x-quebec14_0-4-0-2.net.bell.ca - 0 | 265 | 265 | 7 | 13 | 43 | 12 |

|tcore3-montreal02_hundredgige2-12-0-1.net.bell.ca - 0 | 265 | 265 | 7 | 13 | 46 | 12 |

| bx7-montreal02_ae4.net.bell.ca - 0 | 265 | 265 | 6 | 9 | 46 | 9 |

| lag-107.bear2.Montreal2.Level3 net - 21 | 146 | 116 | 0 | 8 | 22 | 9 |

| 4.69.216.226 - 17 | 161 | 134 | 16 | 28 | 44 | 35 |

| BLIZZARD-EN.ear1.NewYork5.Level3 net - 0 | 265 | 265 | 19 | 24 | 74 | 24 |

| ae1-br01-eqny8.as57976 net - 0 | 265 | 265 | 288 | 322 | 450 | 298 |

| et-0-0-2-br02-eqch2.as57976 net - 2 | 243 | 239 | 286 | 370 | 4420 | 293 |

| be2-pe01-eqch2.as57976 net - 0 | 265 | 265 | 287 | 319 | 361 | 297 |

| chi-eqch2-ia-bons-02.as57976 net - 0 | 265 | 265 | 286 | 319 | 359 | 297 |

| 24.105.62.129 - 0 | 265 | 265 | 286 | 318 | 360 | 297 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Looking Glass

TRACEROUTE:
traceroute to 50.101.212.200 (50.101.212.200), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.316 ms 0.289 ms 0.287 ms
2 37.244.22.2 (37.244.22.2) 0.512 ms 0.577 ms 0.646 ms
3 24.105.30.166 (24.105.30.166) 2.043 ms 2.060 ms 2.062 ms
4 137.221.66.4 (137.221.66.4) 1.515 ms 1.581 ms 1.622 ms
5 137.221.68.72 (137.221.68.72) 1.527 ms 1.529 ms 1.530 ms
6 137.221.68.34 (137.221.68.34) 1.122 ms 1.199 ms 1.201 ms
7 213.248.78.166 (213.248.78.166) 1.316 ms 1.462 ms 1.484 ms
8 dls-b21-link.telia net (62.115.123.136) 32.099 ms 32.117 ms 32.298 ms
9 213.155.130.179 (213.155.130.179) 42.104 ms 42.291 ms 42.351 ms
10 213.155.130.176 (213.155.130.176) 51.606 ms 51.651 ms 51.445 ms
11 213.248.79.222 (213.248.79.222) 73.270 ms 73.385 ms 73.397 ms
12 * * *
13 * * *
14 * * *
15 * * *

19/11/2018 01:37:35 UTC

PING:
PING 50.101.212.200 (50.101.212.200) 56(84) bytes of data.

— 50.101.212.200 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

19/11/2018 01:37:35 UTC

MTR:
Start: Mon Nov 19 01:37:35 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.22.2 0.0% 10 0.5 0.6 0.5 1.2 0.0
3.|-- 24.105.30.166 0.0% 10 1.1 1.3 0.9 3.1 0.6
4.|-- 137.221.66.4 0.0% 10 1.7 1.6 1.4 1.9 0.0
5.|-- 137.221.68.72 0.0% 10 1.6 4.1 1.3 27.9 8.3
6.|-- 137.221.68.34 0.0% 10 12.0 3.3 1.2 12.0 3.9
7.|-- 213.248.78.166 0.0% 10 1.5 1.5 1.4 1.7 0.0
8.|-- dls-b21-link.telia net 0.0% 10 32.2 32.4 31.9 33.5 0.3
9.|-- 213.155.130.179 0.0% 10 43.4 42.3 41.9 43.4 0.3
10.|-- 213.155.130.176 0.0% 10 51.7 51.6 51.3 51.7 0.0
11.|-- 213.248.79.222 0.0% 10 80.6 74.2 73.3 80.6 2.3
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
18.|-- ltvlpq0403w-lp130-04-50-101-212-1.dsl.bell.ca 0.0% 10 80.3 79.5 79.3 80.3 0.0
19.|-- ??? 0.0% 0 0.0 0.0 0.0 0.0 0.0

19/11/2018 01:37:35 UTC

Using Bell in Ontario, Canada. Same issues in HoTS and WoW for past week.

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mynetwork 0 410 410 0 0 8 4
10.11.3.73 0 410 410 5 9 31 6
10.178.206.30 0 410 410 5 7 25 8
10.178.206.31 0 410 410 6 7 21 6
tcore3x-london14_0/4/0/2.net.bell.ca 0 410 410 9 15 31 11
tcore3-toronto47_hundredgige2-8-0-1.net.bell.ca 1 406 405 10 14 34 13
tcore3-toronto01_0-1-0-0.net.bell.ca 0 410 410 9 15 40 11
bx2-toronto01_et5-1-0.net.bell.ca 1 406 405 9 11 31 10
ae55.bar2.Toronto1.Level3.net 0 410 410 19 22 52 21
4.69.216.226 11 287 256 0 25 43 24
BLIZZARD-EN.ear1.NewYork5.Level3.net 0 410 410 28 31 52 29
ae1-br01-eqny8.as57976.net 1 402 400 309 354 464 360
et-0-0-2-br02-eqch2.as57976.net 1 402 400 312 367 1053 362
be2-pe01-eqch2.as57976.net 1 398 395 311 352 383 360
24.105.62.129 2 394 390 312 353 385 361

Hey there,
I have from 40 to 400 ping, depending on the game.

Using Bell Canada from Montreal, Quebec, Canada.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
mynetwork - 0 477 477 0 0 9 0
10.11.16.89 - 0 477 477 11 14 41 12
10.178.206.132 - 0 477 477 11 12 27 12
10.178.206.133 - 0 477 477 11 12 32 11
tcore3-montreal02_2-12-0-0.net.bell. ca - 1 473 472 12 16 22 17
bx7-montreal02_ae4.net.bell. ca - 1 473 472 12 12 30 13
lag-107.bear2.Montreal2.Level3. net - 19 274 223 12 13 16 13
4.69.216.226 - 17 286 238 0 34 45 33
BLIZZARD-EN.ear1.NewYork5.Level3. net - 0 477 477 24 27 52 25
ae1-br01-eqny8.as57976. net - 0 477 477 101 259 373 349
et-0-0-2-br02-eqch2.as57976. net - 2 450 445 100 290 2983 741
be2-pe02-eqch2.as57976. net - 0 477 477 101 258 362 351
24.105.62.129 - 0 477 477 100 257 361 349
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

TRACEROUTE:
traceroute to 65.92.217.254 (65.92.217.254), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.297 ms 0.302 ms 0.301 ms
2 37.244.22.130 (37.244.22.130) 0.866 ms 0.879 ms 0.880 ms
3 24.105.30.166 (24.105.30.166) 2.621 ms 2.624 ms 2.626 ms
4 137.221.66.4 (137.221.66.4) 2.608 ms 3.162 ms 3.175 ms
5 137.221.68.72 (137.221.68.72) 2.575 ms 2.590 ms 2.593 ms
6 137.221.68.34 (137.221.68.34) 5.722 ms 3.375 ms 3.341 ms
7 213.248.78.166 (213.248.78.166) 2.687 ms 2.648 ms 2.726 ms
8 dls-b21-link.telia. net (62.115.123.136) 33.531 ms 33.571 ms 33.577 ms
9 213.155.130.179 (213.155.130.179) 42.621 ms 42.636 ms 42.089 ms
10 213.155.130.176 (213.155.130.176) 51.736 ms 51.408 ms 51.473 ms
11 213.248.79.222 (213.248.79.222) 73.649 ms 73.627 ms 73.587 ms
12 * * *
13 * * *
14 * * *
15 * * *

19/11/2018 02:56:24 UTC

PING:
PING 65.92.217.254 (65.92.217.254) 56(84) bytes of data.

— 65.92.217.254 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3008ms

19/11/2018 02:56:24 UTC

MTR:
Start: Mon Nov 19 02:56:24 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.3 0.0
2.|-- 37.244.22.130 0.0% 10 0.6 0.6 0.5 0.6 0.0
3.|-- 24.105.30.166 0.0% 10 1.0 1.2 0.8 2.2 0.3
4.|-- 137.221.66.4 0.0% 10 1.6 1.6 1.5 1.8 0.0
5.|-- 137.221.68.72 0.0% 10 1.4 1.5 1.2 2.1 0.0
6.|-- 137.221.68.34 0.0% 10 1.2 3.5 1.1 23.9 7.1
7.|-- 213.248.78.166 0.0% 10 1.6 1.5 1.3 1.6 0.0
8.|-- dls-b21-link.telia. net 0.0% 10 32.1 32.6 31.6 34.4 0.8
9.|-- 213.155.130.179 0.0% 10 42.1 42.2 42.0 42.4 0.0
10.|-- 213.155.130.176 0.0% 10 51.6 51.5 51.4 51.9 0.0
11.|-- 213.248.79.222 0.0% 10 73.7 73.7 73.6 73.8 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
17.|-- shbtpq2111w-lp130-04-65-92-216-1.dsl.bell.ca 0.0% 10 75.3 75.2 75.1 75.4 0.0
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/11/2018 02:56:24 UTC

High ping every game for the past 2 weeks.

TRACEROUTE:
traceroute to 70.31.90.210 (70.31.90.210), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.303 ms 0.289 ms 0.288 ms
2 37.244.22.2 (37.244.22.2) 0.486 ms 0.555 ms 0.616 ms
3 24.105.30.146 (24.105.30.146) 1.254 ms 1.313 ms 1.403 ms
4 137.221.66.0 (137.221.66.0) 1.446 ms 1.520 ms 1.584 ms
5 137.221.68.66 (137.221.68.66) 1.465 ms 1.468 ms 1.468 ms
6 137.221.68.32 (137.221.68.32) 1.140 ms 1.392 ms 1.346 ms
7 213.248.78.166 (213.248.78.166) 1.493 ms 1.743 ms 1.714 ms
8 dls-b21-link.telianet (62.115.123.136) 34.107 ms 34.118 ms 33.542 ms
9 213.155.130.179 (213.155.130.179) 42.352 ms 42.388 ms 42.088 ms
10 213.155.130.176 (213.155.130.176) 51.794 ms 51.787 ms 51.834 ms
11 213.248.79.222 (213.248.79.222) 73.574 ms 73.415 ms 73.390 ms
12 * * *
13 * * *
14 * * *
15 * * *

19/11/2018 03:13:13 UTC

PING:
PING 70.31.90.210 (70.31.90.210) 56(84) bytes of data.

— 70.31.90.210 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

19/11/2018 03:13:13 UTC

MTR:
Start: Mon Nov 19 03:13:13 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.22.130 0.0% 10 0.9 0.7 0.4 1.0 0.0
3.|-- 24.105.30.146 0.0% 10 0.9 1.2 0.9 1.4 0.0
4.|-- 137.221.66.0 0.0% 10 1.6 1.6 1.4 1.8 0.0
5.|-- 137.221.68.66 0.0% 10 1.4 6.5 1.3 50.7 15.5
6.|-- 137.221.68.32 0.0% 10 1.9 1.4 1.1 1.9 0.0
7.|-- 213.248.78.166 0.0% 10 1.5 1.5 1.4 1.8 0.0
8.|-- dls-b21-link.telianet 0.0% 10 32.4 31.9 31.5 32.4 0.0
9.|-- 213.155.130.179 0.0% 10 42.1 42.1 41.9 42.3 0.0
10.|-- 213.155.130.176 0.0% 10 51.5 51.6 51.3 51.9 0.0
11.|-- 213.248.79.222 0.0% 10 73.8 75.7 73.7 90.9 5.3
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- toroon4836w-lp140-01-70-31-88-1.dsl.bell.ca 0.0% 10 76.3 76.3 76.2 76.7 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/11/2018 03:13:13 UTC

Thank you, all for the connection tests provided! We’ve made some modifications on our end, and a few more tweaks to make as soon as possible.

How are things looking for Heroes of the Storm for those on Bell Canada? Any improvements? Anyone still experiencing issues? Where and when are you seeing issues?

For those still experiencing the high latency, please post additional WinMTR tests! Please use the ` (above the ~) to post the WInMTR tests.

Bell. Ontario, Canada.
Still Unplayable. Ping Climbs to 250-300+ms over the first few mins of a game.

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mynetwork 0 338 338 0 0 6 0
10.11.3.73 1 330 328 5 12 42 13
10.178.206.30 0 338 338 5 9 29 9
10.178.206.31 0 338 338 6 9 29 6
tcore3x-london14_0/4/0/2.net.bell.ca 1 334 333 10 16 37 17
tcore3-toronto47_hundredgige2-8-0-1.net.bell.ca 1 330 328 10 17 39 25
tcore3-toronto01_0-1-0-0.net.bell.ca 1 330 328 10 17 36 31
bx2-toronto01_et5-1-0.net.bell.ca 0 338 338 9 13 42 11
ae55.bar2.Toronto1.Level3.net 1 326 323 20 26 49 20
4.69.216.226 23 178 138 0 47 66 45
BLIZZARD-EN.ear1.NewYork5.Level3.net 1 326 323 28 34 71 29
ae1-br01-eqny8.as57976.net 1 330 328 43 185 355 355
et-0-0-2-br02-eqch2.as57976.net 4 286 275 44 266 3740 322
be2-pe01-eqch2.as57976.net 2 322 318 46 185 330 322
24.105.62.129 2 318 313 44 179 331 323

Got one good game at 30 ping, thought it was fixed, then 300-400 ping every other game, completely unplayable. Here’s my WinMTR log after the tweaks.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
mynetwork - 0 1559 1559 0 0 11 0
10.11.16.89 - 0 1559 1559 11 14 54 12
10.178.206.132 - 0 1559 1559 11 11 28 12
10.178.206.133 - 0 1559 1559 11 12 37 12
tcore3-montreal02_2-12-0-0.net.bell.ca - 1 1551 1549 12 16 31 14
bx7-montreal02_ae4.net.bell. ca - 0 1559 1559 12 12 36 13
lag-107.bear2.Montreal2.Level3. net - 19 894 726 0 13 17 12
4.69.216.226 - 22 850 671 29 41 55 42
BLIZZARD-EN.ear1.NewYork5.Level3. net - 0 1559 1559 24 28 78 47
ae1-br01-eqny8.as57976. net - 6 1287 1218 55 311 1316 62
et-0-0-2-br02-eqch2.as57976. net - 7 1228 1147 0 326 4207 90
be2-pe02-eqch2.as57976. net - 6 1295 1228 49 308 409 68
24.105.62.129 - 5 1336 1279 59 311 478 69
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

My best game was about 100ms, worst game, about 300ms. I’ll keep checking out tomorrow night and will post additional WinMTR soon as possible.

Thank you !

I didn’t get a bad latency lately. I think the problem is fixed for me. I’m on Bell Canada.

This problem isn’t confined to Bell. It’s all of Eastern Canada at the moment I believe. Here’s a report that was run using a Rogers connection

TRACEROUTE:
traceroute to 24.114.71.235 (24.114.71.235), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.321 ms 0.319 ms 0.317 ms
2 37.244.22.130 (37.244.22.130) 0.834 ms 0.840 ms 0.840 ms
3 24.105.30.150 (24.105.30.150) 1.162 ms 1.163 ms 2.248 ms
4 137.221.66.6 (137.221.66.6) 2.257 ms 2.258 ms 2.259 ms
5 137.221.68.72 (137.221.68.72) 48.034 ms 48.061 ms 48.078 ms
6 137.221.65.5 (137.221.65.5) 47.881 ms 48.019 ms 48.012 ms
7 137.221.69.34 (137.221.69.34) 47.819 ms 47.675 ms 47.697 ms
8 * * *
9 46-cgw01.ym.rmgt.net.rogers. com (209.148.235.94) 58.395 ms 58.336 ms 58.333 ms
10 9403-cgw01.bloor.rmgt.net.rogers. com (209.148.235.229) 67.103 ms 67.236 ms 67.539 ms
11 209.148.233.150 (209.148.233.150) 67.619 ms 67.560 ms 67.390 ms
12 209.148.232.70 (209.148.232.70) 67.403 ms 67.428 ms 67.429 ms
13 24.156.157.118 (24.156.157.118) 67.031 ms 67.154 ms 67.056 ms
14 * * *
15 * * *

22/11/2018 19:38:33 UTC

PING:
PING 24.114.71.235 (24.114.71.235) 56(84) bytes of data.

— 24.114.71.235 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

22/11/2018 19:38:33 UTC

MTR:
Start: Thu Nov 22 19:38:33 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.22.2 0.0% 10 0.5 0.7 0.5 1.8 0.0
3.|-- 24.105.30.150 0.0% 10 1.2 1.1 1.0 1.3 0.0
4.|-- 137.221.66.6 0.0% 10 1.5 1.6 1.5 1.7 0.0
5.|-- 137.221.68.72 0.0% 10 47.7 47.8 47.7 47.9 0.0
6.|-- 137.221.65.5 0.0% 10 47.8 50.2 47.8 67.1 6.1
7.|-- 137.221.69.34 0.0% 10 48.0 49.6 47.5 54.5 2.8
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 209.148.237.14 0.0% 10 57.9 57.9 57.8 58.0 0.0
10.|-- 9403-cgw01.bloor.rmgt.net.rogers. com 0.0% 10 67.2 67.2 67.1 67.3 0.0
11.|-- 209.148.231.2 0.0% 10 67.5 67.4 67.2 67.6 0.0
12.|-- 209.148.232.70 0.0% 10 67.7 67.5 67.2 67.8 0.0
13.|-- 24.156.157.118 0.0% 10 67.1 67.9 67.1 73.7 1.9
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

22/11/2018 19:38:33 UTC