Central Realm HotS pings ⑨ day


#1

I’m used to ~30ms for central realm and it’s spiking above ~150ms atm.

Tested a game on Western Realm and was getting my normal ~65ms there.

So figure it’s an issue for just central, I think it started a few hours ago played a few games with the lag.


And fixed, back to the ol’ 30ms. Checked at 11pm central.


#2

Hey, BigMcLrgHuge! Thanks for reporting the issue! Glad to hear it’s back to normal now!

If it happens again, is it happening around the same time here? Could a WinMTR test while in a training match be ran for 10-15 minutes on the Central server?


#3
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
10.0.0.1 0 1562 1562 0 0 2 0
192.168.0.1 0 1562 1562 0 0 9 1
stpl-dsl-gw21.stpl.qwest.net 0 1562 1562 20 22 77 22
stpl-agw1.inet.qwest.net 1 1554 1552 21 26 152 21
216-160-19-2.mpls.qwest.net 1 1554 1552 21 22 61 22
ae-1-3508.ear7.Chicago2.Level3.net 69 420 133 0 30 35 30
BLIZZARD-EN.ear7.Chicago2.Level3.net 1 1546 1542 30 99 356 129
ae1-br02-eqch2.as57976.net 1 1550 1547 30 98 311 128
be2-pe01-eqch2.as57976.net 1 1542 1537 30 94 236 129
chi-eqch2-ia-bons-02.as57976.net 1 1546 1542 31 96 237 131
24.105.62.129 1 1558 1557 31 97 237 131

#4

It looks like the problem is starting here in some qwest ISP nodes. This is what’s called a “Peer Network” that your ISP uses to route your local game client to our online game servers.

My best advice would be to reach out to your ISP and report the issue to them directly. Let them know that it may need to be escalated to a Tier 2 agent due to the problem being related to “Routing” - From there, provide them with this same winMTR test and they should understand the problem.


#5

I got around to doing the WinMTR here is what I got… Same issue just kind of off and on… I imagine this is same thing as the other posters issue since I’m also on qwest. Figure I’ll drop it here before I call them.
> |------------------------------------------------------------------------------------------|
>
> | WinMTR statistics |
>
> | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
>
> |------------------------------------------------|------|------|------|------|------|------|
>
> | modem.Home - 0 | 430 | 430 | 0 | 0 | 16 | 0 |
>
> | cdrr-dsl-gw17.cdrr.qwest. net - 0 | 430 | 430 | 18 | 21 | 66 | 20 |
>
> | 209-181-211-129.cdrr.qwest. net - 0 | 430 | 430 | 18 | 21 | 59 | 19 |
>
> | cer-brdr-02.inet.qwest. net - 0 | 430 | 430 | 24 | 26 | 58 | 25 |
>
> | No response from host - 100 | 87 | 0 | 0 | 0 | 0 | 0 |
>
> | 4.69.142.178 - 99 | 87 | 1 | 36 | 36 | 36 | 36 |
>
> | BLIZZARD-EN.ear7.Chicago2.Level3. net - 3 | 395 | 386 | 194 | 230 | 570 | 214 |
>
> | ae1-br02-eqch2.as57976. net - 3 | 387 | 376 | 194 | 229 | 342 | 216 |
>
> | be2-pe01-eqch2.as57976. net - 3 | 399 | 391 | 191 | 226 | 280 | 217 |
>
> | 24.105.62.129 - 3 | 399 | 391 | 195 | 227 | 264 | 215 |


#6

The main thing I’m seeing on this one is not related to your ISP directly. Instead it is their peer network called “Level 3 Communications” as indicated by the above listed quote.

My advice would be to request a Tier 2 or Tier 3 agent who understands what routing is, and let them know a peer network is loosing data while you are connecting to certain online services. Do not provide them specific information on what service, instead just give them the MTR test to display the packet loss.


#7

Sounds like Level 3 needs to level up.

So if it lags again and new MTR shows lag or packet loss starting inbetween 3rd hop and level3 for my case give the ISP the MTR.

Thanks for helps. Hopefully can get it sorted.


split this topic #8

4 posts were split to a new topic: Goldie - High Latency issues


closed #12