Can't open Heros

can’t open gameon theAmericas region

keep getting Files in your Heros ofthe storminstallation are damaged

report ID
54D1B392-4B80-4F10-A341-07E2E68E7BB3

Game will open on Europe region

have scan for repairs
uninstalled and reinstalled several times
Checked for updates

Hey, Mysticspider! I wasn’t able to find the crash report on our end, but the description of “Files in your Heros ofthe storminstallation are damaged” is definitely sounding like its caused by OneDrive syncing with the Documents folder. Heroes of the Storm stores its variables and other files in the Documents folder, which can cause crashes when it’s synced to OneDrive.

Try unsyncing OneDrive . Please do not uninstall OneDrive as this will not resolve the issue.

If it persists, check on the Documents folder to de-sync the folder. You can do this by right-clicking on the OneDrive icon (Blue Cloud), then under Settings > Account select “Choose folders” to disable the Documents folder syncs or click on Stop Sync.