They wouldn’t dare do this against europeans or americans, their CM would have notified a fix is coming within 1-2 hours of a widescale bug like this, and posted it all over twitter, reddit and the forums.
Money talks.
Haha so upset. Go have a snickers bud you arent you when your hungry
How has our server been unplayable for over 24 hours now? This isn’t acceptable service.
2 Likes
Just to add to the list, also can’t get into any game mode for HOTS.
Tried doing all suggestions listed above and nothing works. Comes up with the same connection error message every time.
Has been happening for 2 days now.
Yep, they really don’t care. Not even a Tweet or even a reply in these threads to acknowledge the issue. RIP ANZ
Hey there friends,
We have made some changes that should help with the issue for AU and NZ players. Please post back with a WinMTR if there is still a problem.
Please note, this is for AU and NZ customers, if not in these areas, please make a new thread with the WinMTR about your problem.
/Nathardrick
Thanks for communicating. Too early in the morning to test but I am sure many will be itching to play later this afternoon.
Fingers crossed ![:yum:](https://d3rakab8gpdsa3.cloudfront.net/en/heroes/images/emoji/twitter/yum.png?v=6" ":yum:")
#faith-restored
Cannot join quick match games in Oceania, the message reads:
“A player you were matched with has left the game or disconnected from the service”.
I can see the heroes of my team when this happens, and it is usually the same few heroes in a row, meaning that it seems to be an issue where one player is consistently not being able to connect to the server.
Thanks Nathardrick - game connected normally this morning
Can confirm, I also had no issues connecting today. Would have been nice to have had more communication overall, but glad it’s finally fixed.
C:\WINDOWS\system32>tracert 103.4.114.233
Tracing route to 103.4.114.233 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms NF18ACV.Home [192.168.1.1]
2 19 ms 6 ms 6 ms lo1.bng01-a1-adl.home.superloop.com [122.199.18.1]
3 7 ms 7 ms 7 ms TenGigE0-0-0-6.100.bdr01-ipt-274hindl-adl.au.superloop.com [203.153.17.25]
4 15 ms 15 ms 15 ms FortyGigE0-0-1-2.110.bdr01-ipt-826lorim-mel.au.superloop.com [103.200.13.116]
5 26 ms 26 ms 27 ms as58580.vic.ix.asn.au [218.100.78.37]
6 26 ms 26 ms 26 ms 137.221.85.35
7 36 ms 36 ms 36 ms et-0-0-1-pe01-eqsy4.as57976.net [137.221.85.71]
8 50 ms 50 ms 51 ms 137.221.66.145
9 55 ms 52 ms 52 ms 10.106.67.70
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
Tracing route to 103.4.114.233 over a maximum of 30 hops
The 180 game
1 <1 ms <1 ms <1 ms HOME_NETWORK_GA [10.1.1.1]
2 8 ms 9 ms 8 ms 172.22.0.1
3 8 ms 10 ms 9 ms [150.101.34.1]
4 19 ms 20 ms 18 ms [150.101.34.41]
5 18 ms 21 ms 19 ms [150.101.33.36]
6 20 ms 25 ms 19 ms [150.101.41.121]
7 19 ms 26 ms 18 ms [150.101.41.123]
8 19 ms 19 ms 19 ms [45.127.173.41]
9 140 ms 154 ms 196 ms [137.221.85.47]
10 18 ms 22 ms 22 ms [137.221.85.67]
11 19 ms 23 ms 20 ms 137.221.66.145
12 * * * Request timed out.
13 * * * Request timed out.
The 120 game.
1 <1 ms <1 ms <1 ms HOME_NETWORK_GA [10.1.1.1]
2 9 ms 8 ms 7 ms 172.22.0.1
3 9 ms 11 ms 12 ms [150.101.34.1]
4 18 ms 19 ms 19 ms [150.101.34.41]
5 20 ms 19 ms 20 ms [150.101.33.36]
6 18 ms 19 ms 21 ms [150.101.41.121]
7 20 ms 19 ms 22 ms [150.101.41.123]
8 20 ms 20 ms 18 ms [45.127.173.41]
9 96 ms 64 ms 55 ms [137.221.85.47]
10 19 ms 26 ms 18 ms [137.221.85.67]
11 20 ms 20 ms 20 ms 137.221.66.145
12 * * * Request timed out.
13 * * * Request timed out.
Getting 180ms on oce server randomly since the fix. One game it’ll be my usual 20-30, the next right after wont go under 180.
Literally just did the brawl. First game, 180 ping, 2nd game, 30 ping, 3rd game, 120 ping.
Also lol “can’t post links” so have to edit the tracert lol bnet forums.
no you don’t. lol, read the instructions when you go to paste it ![:wink:](https://d3rakab8gpdsa3.cloudfront.net/en/heroes/images/emoji/twitter/wink.png?v=6" ":wink:")
There’s something wrong here, as Whisper pointed out. We’re seeing some games with up to 200ms pings, meaning it’s either not hosted in Australia, or is going via some weird routing.
Can we get this fixed once and for all?!
Still happening @ Nathardrick
" We have made some changes that should help with the issue for AU and NZ players. Please post back with a WinMTR if there is still a problem."
Well, here’s your WinMTR, can I get a response now?
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| HOME_NETWORK_GA - 0 | 308 | 308 | 0 | 0 | 4 | 0 |
| 172.22.0.1 - 0 | 308 | 308 | 7 | 11 | 75 | 33 |
| be21.450.cr2.mel10.on.ii.net - 0 | 308 | 308 | 8 | 12 | 79 | 40 |
| be51.cr2.mel11.on.ii.net - 0 | 308 | 308 | 18 | 22 | 79 | 23 |
| be55.cr3.syd2.on.ii.net - 0 | 308 | 308 | 18 | 22 | 79 | 27 |
| ae15.cr1.syd4.on.ii.net - 0 | 308 | 308 | 18 | 23 | 69 | 28 |
| ae3.cr2.syd4.on.ii.net - 0 | 308 | 308 | 17 | 22 | 97 | 61 |
| 57976.syd.equinix.com - 0 | 308 | 308 | 18 | 27 | 99 | 81 |
| et-0-0-49-br01-eqsy4.as57976.net - 7 | 249 | 234 | 101 | 164 | 259 | 143 |
| et-0-0-0-pe01-eqsy4.as57976.net - 0 | 308 | 308 | 17 | 24 | 102 | 28 |
| 137.221.66.145 - 0 | 308 | 308 | 17 | 22 | 95 | 61 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |
|____________|||||||
Greetings,
This is Game Master Ascadalrik at your service! (￣^￣)ゞ
You can call me Asca for short and it rolls off the tongue better ![:stuck_out_tongue:](https://d3rakab8gpdsa3.cloudfront.net/en/heroes/images/emoji/twitter/stuck_out_tongue.png?v=6" ":stuck_out_tongue:")
I’m sorry to hear this frustrating issue I’m sure you are facing. The Blue poster is still investigating into this issue and is looking hard into this problem right now. While he may have gone silent, this issue is still on-going and being investigated by our team. I’m afraid that at this stage, we aren’t ready to announce anything; hence, the lack of replies. Please do continue posting on the forums for your findings regarding this issue to help us work through this problem;
Best, GM Ascadalrik
You know why I love GMs, because I got this response in less than 35 mins from me opening a ticket. So somehow, they were able to open my ticket, find the blue poster in this thread, contact them, get an update, then write a response all in less than 35 mins.
Man I sure do wish blue posters were that efficient
Or you know, it’s copy pasted bs.
Still a problem, getting some games with up to nearly 300ms pings. WTF have you done, blizzard?!
Another day, another day of complete silence from Blizzard CS. Thanks for the update guys…
I know it must be difficult to take the time out of posting in other threads to tell us what’s happening to our server…
9 days of still getting 200ms connections to Australian servers for no reason with no update. Can we make it to two full weeks?