All my collection is gone

I had almost every hero in the game, and countless skins, mounts, portraits, etc.
I played an hour ago and everything was fine.
But now when I log on all my heroes and skins are gone as if I don’t own them.

Just logged in, having the same problem. What the hell is going on, Blizz?

  • resolved as well

Same here. Tech support please look into this.

*resolved. thanks

the typical cause of this is logging into the wrong region or account. if region is the issue you can check by going to the launcher and switching the region.

if you may have been playing on a different account then that is something you will just have to remember.