Mac Support
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Known Mac Technical Support Issues
Hey there, everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these s… |
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9 | 3550 | 8 December 2019 |
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Metal Support and System Requirement Changes
In our next patch, Heroes of the Storm will use Metal for rendering on macOS. This change ensures compatibility with macOS Catalina and will continue to be compatible with macOS for a long time to come. As a result, the … |
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3 | 4261 | 10 September 2019 |
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Payment & Purchase Troubleshooting
If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of … |
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3 | 1073 | 11 September 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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6 | 1264 | 11 September 2018 |
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Welcome to Heroes of the Storm Mac Support!
Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb… |
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3 | 1399 | 11 September 2018 |
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Can't run the game on Mac M1 Os Big Sur
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2 | 67 | 29 November 2020 |
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MacBook Pro 13 M1 bugs
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9 | 137 | 29 November 2020 |
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Apple M1 and Rosetta 2 support
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10 | 498 | 29 November 2020 |
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Unable to see ground effect indicators - Apple M1 chip
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2 | 49 | 28 November 2020 |
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[Catalina] Voice Chat not working in Heroes of the Storm
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54 | 3867 | 26 November 2020 |
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Mouse and keyboard not working on MacOS Big Sur
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1 | 55 | 26 November 2020 |
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Visual/Graphic ingame glitches and problems after Big Sur upgrade
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9 | 287 | 24 November 2020 |
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Game become inoperable after macOS Big Sur upgrade
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6 | 277 | 20 November 2020 |
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Game freezes occasionally (With error log)
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1 | 85 | 17 November 2020 |
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More macOS Big Sur Issues
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2 | 170 | 16 November 2020 |
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MacOS Big Sur runs fine
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8 | 788 | 14 November 2020 |
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Visual bugs since latest patch
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234 | 8950 | 13 November 2020 |
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Screen renders half-way down MacBook Pro
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2 | 95 | 9 November 2020 |
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Basically not playable anymore
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1 | 179 | 29 October 2020 |
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"Heroes Quit Unexpectedly" Mac OS Catalina
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2 | 112 | 1 November 2020 |
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Game crashes on Sun Temple while playing on a Mac
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41 | 1698 | 1 November 2020 |
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Game Crashing and rejoining to broken camera control
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1 | 88 | 31 October 2020 |
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Game crashes immediately upon loading Quick Match
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1 | 104 | 23 October 2020 |
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New patch (2.48.1.76517) crashing repeatedly
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77 | 4053 | 19 October 2020 |
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iMac won't add heroes of the storm to my internal microphone allow list
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3 | 121 | 13 October 2020 |
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Can't add Hots to internal microphone Allow list
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3 | 147 | 12 October 2020 |
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How to use an eGPU with HotS
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1 | 173 | 7 October 2020 |
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How to reset detected graphics card
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1 | 126 | 5 October 2020 |
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Game won't launch - Catalina
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2 | 191 | 1 October 2020 |
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How to reset graphics settings to default?
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2 | 144 | 26 September 2020 |