Technical Support


Known Technical Support Issues - [Updated May 20, 2019!] (6)

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

Can't buy gems, just shows an empty box (7)
AirPods In Game Audio / Voice Chat Workaround (2)
Computer full reboot when loading into hots or alt+tab (2)
Stuttering up to 1.5k ms on Singapore server (2)
DirectX 11 not available on this machine (6)
Constantly Disconnecting ( 2 ) (28)
An Unexpected Fatal Error Occurred (4)
(Spatial sound)Windows sonic for headphones not working for hots (1)
HotS freezes for about 3.5 sec (1)
Stutter Lag Fixed for ME! (1)
Crashing when launching HotS (4)
Periodic "Stutters" (15)
Unannounced Log-in/Game Stability Issues? (1)
Cant play, disconnected all time (3)
Games disconnections (16)
CPU Performance Error - AMD Ryzen (10)
Spinning Circle - Gem Purchase (19)
Is this how you treat your users?! (6)
Unable to update to 47.1 (1)
Mouse Offset While using nVidia DSR (higher resolution, scaled down to fit monitor) (9)
Hots frame rate issues (7)
Heros of the Storm: Files Damaged (2)
Cannot get rid of leaver status (5)