Technical Support


Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

Crashing in loot screen as well as mid game. Laptop crash (1)
Still cannot hear sound in this godforsaken game (8)
Voice Chat not avaiable (5)
Cannot hear game sound (2)
Low FPS and can't play (3)
Getting put in leavers game (1)
Game freezes when logging in (2)
Loot boxes keep crashing the game (3)
After login only overlay shows up, game shop and all game modes are unavailable (7)
Download problem (3)
Game Crashing after new patch on Mac (6)
Your loot boxes keep freezing the game (8)
Settings reset every time on startup (2)
Queue never pops? (4)
ALL Play Modes are currently disabled - File Corruption (9)
AI Bots are seriously broken. Please fix (3)
When can Mac users expect to be able to play Hots again? (3)
Logout account name not being saved (4)
Waiting for game mode download (1)
Unmanagable Game Stuttering (5)
Unexpected Fatal Error and now 4 game penalty (1)
All hotkeys disappeared upon load - reset game (1)
Waiting for game mode download to complete (5)
Graphical Stuttering (3)