Mac Support


Topic Replies Activity
Known Mac Technical Support Issues

Hey there, everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these s…

9 8 December 2019
Metal Support and System Requirement Changes

In our next patch, Heroes of the Storm will use Metal for rendering on macOS. This change ensures compatibility with macOS Catalina and will continue to be compatible with macOS for a long time to come. As a result, the …

3 10 September 2019
Payment & Purchase Troubleshooting

If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of …

3 11 September 2018
Common Connection and Latency Issues

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

6 11 September 2018
Welcome to Heroes of the Storm Mac Support!

Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb…

3 11 September 2018
MacOS Catalina 10.15.5 2 28 May 2020
Game crashes on Sun Temple while playing on a Mac 32 27 May 2020
[Catalina] Voice Chat not working in Heroes of the Storm 39 27 May 2020
Visual bugs since latest patch 200 26 May 2020
HotS insane RAM usage, up to 10gb? 15 24 May 2020
Game unplayable on Macbook Pro 2019 7 24 May 2020
OSX tab causes Hard Lock 1 21 May 2020
I can't play the game 3 23 May 2020
Mac user , hots crashes mid "launching" phase 4 18 May 2020
Heroes quit unexpectedly 5 16 May 2020
Charliebos - crashes 2 16 May 2020
New patch (2.48.1.76517) crashing repeatedly 73 5 May 2020
First team fight lag 3 5 May 2020
How to bind Talent Selection panel another key? 1 1 May 2020
Mouse scrolling not working 6 18 April 2020
Super annoying bug 4 18 April 2020
An update on Metal rendering 8 18 April 2020
How can I move my character in the HOTS? 4 15 April 2020
Is 560x not enough to play it on medium settings? 5 18 April 2020
Game keeps freezing randomly 3 14 April 2020
What to do at "DESYNC"? 1 10 April 2020
Can't play the game 4 7 April 2020
Can't launch HOTS 2 5 April 2020
Black screen and game crashing 2 4 April 2020
Starcraft Crash on Launch! 3/29 2 30 March 2020