Technical Support

Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

Latency/lag spikes while playing (12)
SSD load faster then logging in profile :( (2)
Disconnected in the draft (3)
Can't update or install (4)
Crashing on Authentication B69C6C09-AA50-4D61-B787-13F1012EDD97 (3)
Battlenet will not update (3)
Game picture is ghosting and discolored (4)
Game Freezes For 5 seconds every few minutes (14)
While playing game crashes (4)
MSVCP120.DLL error when opening game (2)
I figured out the reason for all the Crashes, Lags, failed Login, etc (17)
Left Click hold and drag problem (2)
Game modes not downloading, unable to play (3)
Random crashes during match (8)
No in game sound while in voice chat (2)
Buggie hud i think (3)
Ridiculous point loss for bad netcode (4)
Screen almost completely whited out, can't reverse! (12)
Waiting for game mode download to complete (8)
Mouse clicks off by an inch to left (3)
Mouse clicks are off (8)
High ping in Singapore server (2)
Game won't start (5)
Forum issues, please help (7)