Technical Support


Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

Random Disconnects (3)
Reconnecting/disconnecting pt 2 (1)
Frequent FPS spikes every 10 seconds (1)
Good lord the LAG (1)
Infinite queue in ranked (3)
Crashin' during Teamfights (1)
An unexpected fatal error occurred (9)
Storm league -No match found (more than 1000sec waiting time) (4)
Game bug. Unfair rank reduction (1)
Can't post to General Discussion (1)
Reconnecting/connecting issue - unplayable (1)
Microlag during HOTS and SC2 (1)
ALL ANZ players can't get a game today! (2)
Connecting problems (1)
Disconnect during Draft (1)
Cannot find a storm league game (disconnected at draft)) (2)
The game cant load my profile (2)
Game Crashes on "Authentication" Loading Screen (1)
ERROR e_gfxErrorShaderCompileFailed (15)
I want to get rid of the shadow (2)
Loosing points in ranked (7)
A Nightmare of a Problem! (3)
Have already tried all the other methods, winMTR detects packet loss (2)
Mouse doesn't respond correctly at the main menu (3)