Ysera, Emerald Aspect bug

I do not have a Ysera, Emerald Aspect card in my collection. I found out you get it when you purchase/open an Emerald Dream Pack. I purchased two Emerald Dream packs and received some cards prior to opening but Ysera wasn’t one of them. This appears to be bugged.

A ticket has been created and would like any assistance.

Thank you !

Did you visit the pack opening screen after buying the packs? Just owning the packs is not enough.

“prior to opening” sounds like you did open them, but I wanted to make sure.