Windows Blue Screen after Hearthstone Backside Patch

Technical Support
1

Hey Team,

I got a CRTICIAL_PROCESS_DIED error after a game, and it makes it so my computer crashes whenever Hearthstone is started.

I have isolated the problem to Hearthstone, but after deleting/uninstalling everything, it does the same thing while Downloading/Installing the game again.

  1. In Windows go to Start → Settings
  2. Click on Apps
  3. Uninstall the Battle.net app (If you get an error, continue on to the next steps)
  4. Press Windows key + R
  5. Type the following into the Run window and hit Enter: %APPDATA%
  6. Delete the Battle.net and Blizzard folders inside the appdata folder if they exist.
  7. Repeat steps 4-6 with %LOCALAPPDATA% and %PROGRAMDATA%
  8. Empty the recycle bin.

Ive also re-ran driver updates/windows updates, disabled AV/FW, as well as repair tools, and nothing is showing up on that end.

I want to note that Overwatch, Diablo, etc, all work fine without issues, as its just something on Hearthstone. (Random Blue screen during a game, and hasn’t worked since)

Overall, I’m a loss on what to try next.

Regards

2

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