I opened up Hearthstone to check out the new expansion and found this old quest called “Plays of the Frozen Throne.” I’ve been playing for a few days now, and I have been unable to reroll or remove this quest.
Now that Knights of the Frozen Throne is no longer in standard rotation, I’m unlikely to complete it in normal play. I contacted Customer Support, and they confirmed they are unable to remove quests from my quest log.
https://imgur.com/a/1AVZMJL
I’m aware that the “work around” in this case would be to build a 100% Frozen Throne deck and play in wild for a few rounds. However, I’m still reporting it as a bug, since I don’t believe this behavior is intended, especially following the start of the new standard year.
Same thing is happening to me, and since I never play Wild, at the start of the year i just disenchant all my old cards so I can’t complete the quest since I don’t have any Frozen Throne cards anymore lmao
I’m scared because a customer service agent just told me to come here and talk about the exact same issue. It’s insane. EA can handle problems like this immediately through their customer support. Really disappointed that in years Hearthstone never created a way to manage their in game quests.
I also have been having this problem. Talked to a support agent and they gave me the same answer of not being able to remove the quest for me. They sent a notice up to the devs, but the biggest thing we can do is keep posting around about it.
Exactly the same problem,
I have 3 frozen throne cards and don’t want to have to buy a load of paks I will otherwise never us just to clear this bloody quest