I’ve been following this thread for a long time now. The old one even, I followed that for months. Didn’t really say anything because it seemed like everything I thought was already being said, but maybe we need more voices.
The fact that promises have been made time and time again about the release of this hero is ridiculous. The deflection and inability to answer and acknowledge a simple question is pure baloney. To look at a large mass of people and wave them off, people the contribute tons of money and promote your product (of course by playing, spending money, and talking with others about it), is bad customer service and bad attention to your fan base. The fact that Blizzard has fallen so far as to not give a clear and dedicated baffles me.
If it is really so difficult to release Tyrande, explain it. Tell the crowd about any deal with Twitch or whatever else may be going on. Even give a simple brief version of the whole story, I’ll accept that. The fan base will accept that.
But whatever this is? The ignoring, the stubbornness to just give this issue any time of day? That’s how you lose loyal players, that how the company loses more and more money, and that’s how you struggle to keep going. The fact that something so simple and small just can’t be given any time of day is just ugh
I grew up playing WoW, I have so many amazing memories playing Blizzard games with my father. I’m kinda a Blizzard fan girl because of it, I just tend to really enjoy almost all games they’ve put a hand into. But this complete lack of customer service over something that could be resolved or helped so easily really has me wondering why I keep playing Hearthstone and many of their other games. If this is how the people at Hearthstone are going to treat my concerns and my questions, what is there to tell me others at the company will treat me any better?