I have the same problem, normal mode dalaran heist, empty hero portrait, play button does nothing.
Iāve got a similar problem, but I think I know whatās going on.
The screen between games for me is bugged, showing and rotating between only 2 bosses and showing the default deck with 1 level of upgrades that I chose earlier in the week.
The run seems to function almost as normal beyond this, cards get added to my deck from random buckets between game but I can never see what they are until I draw them, however, no treasures are ever added.
Conceding a run puts me back to the first boss with default mage deck and Hero Power. I can tell as the deck has no extra cards and the boss is 10 HP.
The only screen I see between fights though is the one showing Iām about to fight 1 of 2 bosses. Even if the actual fight is a different boss, I donāt see which one until the fight starts.
One other anomaly is the bartender Bob tavern starts as a normal fight with Mulligan, then discarding the cards. However he also has the 0/3 killable treasure pile from wing 1 of Dalaran.
Bug started after frequent disconnects on data over mobile.
Still stuck since day one of Heist. The bug, as described above is not that I canāt START a run, itās that Iām stuck at one win, the play button does nothing and the hero portrait is missing.
Very disappointed, but the good news is Iāve stopped playing Hearthstone for now.
Currently experiencing this issue myself, post fix
Iām still having this issue on Android
3rd wing is out. really wish i could play it.
Same issue on android. Did a full reinstall 1st day of release to try and fix. Did another yesterday after I read some were fixed to no avail.
Still experiencing this problem. My game has updated on android, Iāve had the nerfs and been told chapter 3 is available but my game is stuck on the character screen where all I can do is press play and nothing happensā¦ All other adventures and game modes work as normal
Just happened to me.
Been waiting for wing 3 all week. Just as I press the play button in a previous run (as there is no āforfeit runā button) so I could try wing 3 aaaand I get this bug.
Would a āforfeit runā button mean people could avoid the bug by starting a fresh one?
Anyway, just a suggestion, I donāt know how hard that would be to implement.
I have the same bug still and can not play the new chapter, that I have paid for, since I can not start or end the current run.
I thought they will fix after the thrid wing is out. Yet its still bugged.
Its pretty clear that its some sort of a corrupt save and if āretireā button is implemented it would be the simplest solution and I hope they bring it soon. Sucks that we canāt enjoy the content we purchased.
I have the same bug. Had it all week
Currently also experiencing this bug. Lots of people frustrated that we canāt play wing 3 after waiting all week.
Same problem here. Play button can be clicked once but then freezes and nothing happens. I can still view the deck and the hero power of the first boss but my hero portrait is bugged and doesnāt show the hero itself only the hero power. So sad that i canāt play over the weekend was really waiting for wing 3.
Still have this bug, if it persist any longer, I could just as well have farmed the Gold instead of buying it to play it as soon as possible! People that purchased this for the $20 better get some compensation. This is ridiculous.
(Link to get it in my original)
When I click on the Heroic Heist it takes me directly to an in progress run and I have similar issue.
I have no hero portrait BUT I have a shaman hero power and deck but at the bottom of the screen it says āBosses defeated as Hunter 3ā. So the game thinks Iām a SHAMAN and a HUNTER at the same time.
When I click on the play button nothing happens. It doensāt crash and I can click leave to go back to the main solo adventures menu.
Iām still faced with this bug despite the update to fix it. Iāve been stuck 1/8 on the first chapter for over a week. I can still play in heroic mode but the normal campaign I am unable to play no matter what I try.
Iām still stuck with this freaking bug,PLEASE DO SOMETHING!!!