Stuck at claiming ladder ready deck

[Bam-1224]

I can’t play ladder because I’m stuck on the claim deck screen. I know many others have reported this, just wanted to add my report. Playing on a Windows 11 PC.

Thank you.

[Joachim-22234]

Try to restart your client.

@Tyrskorn-2108

• [Hearthstone] Players are getting stuck in the ladder ready system - our teams are actively investigating reported cases.
• • [Update - October 7] We have identified the cause of the issue and affected accounts, and we’re currently working on a heal-up.
• • • [Update] We’ve started the process of internal testing - please allow us some time to complete this part. We’ll keep you updated.
• • • • [Update] We’re starting the heal-up procedure. Once this step is completed, please restart the game. We’ll be closely monitoring the situation during this process. Note: This heal-up will happen in waves - thank you for your patience.
• • • • • [ Update] First heal-up completed. PLEASE RESTART YOUR CLIENT before trying again.