Starting last night my Hearthstone loads to the classic (non Lich King intro screen). Hearthstone button greyed out, mercs and battlegrounds buttons also unclickable. Tried reinstalling Hearthstone, tried reinstalling Battle.net app, no luck.
Swithced region to EU, everything works (tutorial loaded and all buttons work), although it’s still the classic board (no Lich King intro). Switched back to Americas (my primary region) and I now get the Lich King intro screen, but once again the Hearthstone button is greyed out.
Sounds like just a single region is giving a problem with the menu. I don’t think you’re seeing any errors in the corners so I suspect this is just a case of bad information being loaded by the game. There is one area that isn’t removed even with a reinstall. Let’s see if removing it helps:
1) Press Windows Key + R
2) Type in %localappdata% and press enter
3) Go into the Blizzard folder
4) Go into the Hearthstone folder
5) Find the Cache folder here and delete it
Same issue here, but your solution isnt working for me. My Heartstone take ages to load and when its in I cant press anything. My World of Warcraft runs smoothly all the time, but for some reason when it turns round about 8pm (CET) my heartstone does this. Not only on my PC but on my phone too (Which is not on the same network at all)
Recently moved to Vietnam from Europe. Any advice?