I play Hearthstone since 2014. I bought every expansion since BRM, all adventures and plenty more random stuff.
One week ago, right before the launch of FAV, i found myself still one level short at the previous reward track (LvL100). I know i should have had plenty of time getting it, but circumstances weren’t always in my favor. I reckoned reaching out might bring solace.
[quote]"(5 hours before launch) Hi,
@ Hearthstone, i’m at lvl 99 in the current rewards track, which will be renewed in a couple of hours. With only one open quest (spend 500 mana) and no time to finish it, i am affraid of losing the lvl 100 rewards (4 skins) or whether “unclaimed rewards” will be granted after all?
cheers,
Frank"[/quote]
&
[quote]"(Right after launch) Shoot! I tried, but only managed to spend 469 mana. Really sad i couldn’t complete. If i had 10 more minutes, i’d be able to get the final 31 mana. Is there a way to still grant me the Undercover Scabbs Hero skin, the Fauna Friend Guff Hero skin, the Tamsin Triumphant Hero skin and one of the remaining LvL100 skins? I already have Nightslayer Valeera and Fel’Heart Guldan.
I’d be very appreciative.
cheers,
Frank"[/quote]
Great was my disappointment when the day after i got the answer …
[quote]"Hey there Pat! Game Master ********* here!
I understand you’re reaching out for clarification on the rewards track for Hearthstone and the Tavern Pass.
Rewards that have been obtained but not claimed are automatically granted to your account so you don’t miss anything you’ve unlocked! That being said, rewards that wer not unlocked in time, such as the level 100 reward while at 99, are no longer obtainable and are not granted to your account. Customer Support cannot assist with bypassing this as it is designed to be a reward for obtaining the level.
If you have any other questions or concerns, please contact us again in the future!"[/quote]
Somehow i couldn’t believe it. Nothing’s impossible. Is it really so difficult to work some magic and cut your (shrinking) community some slack.
It’s been a week and i haven’t activated the new tavern pass yet. I haven’t even found the craving to actively play any further, for the first time in 7 years.
Apologies, but i needed to vent …
/Frank