Possible Glitch? Didn't receive rewards/ Adventure

I pre-purchased all the chapters some time in August (just checked my account and it was in fact debited), and i still have to “Unlock” it by spending $6.99. I also just completed chapter 1 and didn’t receive my 3 free packs. Anyone else?

Did you purchase it through the Blizzard shop? There is a transaction history that details exactly what you purchased under “Account Settings”.

In any case, the easiest thing to do is to open a customer support ticket for a CS to look into your account.

I can’t explain the lack of packs awarded. Except to try to log out and log back in.