Hello, I purchased the mega package (pre-order sale): The Great Dark Beyond on October 11th, 2024 with the order number: 819506394. The expansion was released this tuesday at 7 p.m. cet in Europe. Unfortunately, I discovered that I did not receive all of the purchased content in the game. For example, I’m missing the random gold legendary card and the signature card . Please check my request and let me know when I can expect it. Thanks for help.
For individual problems such as this one, you should contact the support.
Nobody in this forum has the ability to check your account or fix anything.
You should submit a customer support ticket.
Heh, wouldn’t be surprised if a bot from the ‘support’ sent the guy here in the first place. 
Bureaucrats, wannabes, layabouts from so-called ‘support’ in general and other similar parasites like to play this game — they call it ‘football’, that is, kicking a customer back and forth. Apparently, they find it amusing and feel so good about themselves and so significant while doing it.
Sometimes I think those ‘working’ in so-called ‘support’ (even if it’s only bots, someone must have set them up) deserve to have all their emergency calls re-routed to that very ‘support’ for life.