Frustration is immense, it is not fair, been with this game for 10 years, no respect, gold gone, issue not solved, no refund…support replied as if it was only my problem advising restart the game and clean the cache…disgusting
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That is true, no reaction whatsoever,
It got so much worse with time, that purchase pushing, too much monetization, but now…this is a huge issue - no response
Wouldve been aksing too much i guess.
I mean writing a short message like: “Sorry guys, we know the issue and are working on it, everyone who spend money/gold on stuff will be refunded as soon as we fixed the issue” seems obviously entirely impossible for them. But god forbid i write an anry text, iam banned within minutes.
Guess that says it all…
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Phahahahaha classic!!!
If only Wizzards of the coast would buy out Hs from Blizzard, i guess they cant do a worse job so it can only get better.
We probably better off all together if we delete HS and play some MTG after all.
This bug has been reported many times, still no response no refund from blizzard
Yep me too. Raised a ticket and got told to post here.
Lost 300 gold also
S hit game
I bought two sand tickets and I got a purchase error, and they haven’t refunded me the gold (300 gold) nor have I received the tickets.
The support said they were aware of the issue and are looking in to it or something to that effect. Guess we’ll have to wait a bit longer.
Hello and thanks for the reports everyone!
As added in the known issues topic:
[Shop] We’ve identified and resolved a recent issue affecting gold purchases for players in the US. Transactions should now be processing normally. We are reviewing the impact on affected players and will share an update soon regarding next steps for those who may have lost gold during this time. Thank you for your patience, and we sincerely apologize for the inconvenience.
I understand those who are missing gold are eager to hear more, and please rest assured we will share updates with more information as soon as we can, just hang tight for now!
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Bought two tickets 9/27, failed to make purchase. Gold was taken. I still have no tickets or gold refund. Anyone know what to do about this?
you guys said i was a lier… so stupid… learn to apologizes first.
Purchase 4 Arena Tickets missing 600 gold been 2 days now. Submitted a ticket no reply currently.
I am out 300 gold as well. I think it’s been 72 hours too…
I think I’m out about 1800 ish gold (submitted a ticket 3 days ago finally got a response linking me to this update today) hopefully they figure out a way to get everyone the gold back or what we purchased quickly.
Same thing happened to me
same here, spent 600 gold and nothing
Now thats a classic! I mean i knew that they dont really care, but them lying is just another step.
I encourage everyonw who does not get his gold refunded to boycott the game.
I most likely get banned again for saying this but blizzard does not speak any other language.
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I’m in New Zealand, not the US. The issue is more widespread than you think
it’s not in US only. Please resolve this ASAP.