Lost gold purchasing arena tickets. No tickets

[RetroRhett-1997]

“You want to buy this thing? okay pay us right now” -Blizzard
“You need us to pay you back for this thing that we messed up on?
Okay wait a very long time with little or no confirmation” -Also Blizzard

[oops-1432]

where’s the update??

[hotcher-1287]

I lost 300 gold and haven’t tried to buy more arenas yet, waiting for some news before trying again and to see what will happen with what was lost

[dkongIII-1149]

Been over 8 days and still no refund.

My post of when my error occurred is linked below.

Gold taken but no tickets awarded

Around 12:17pm EST, I purchased 2 arena tickets while on the underground arena page. I just unlocked the underground arena. The purchase was loading for around 5-10 seconds before it gave me an error message saying that the purchase was not successful. I was not awarded my 2 arena tickets, but the game still took my gold as if I had successfully made the purchase. I tried relogging in the game but there was no change.

[GirthMASTER-3310]

@ BLIZZARD this is beyond a joke its been like 6 days , , , , , do you want to lose your player base? keep being as useless as you are and you will.

Chumps

[Sp1t-2746]

Absolute and pure cinema. grabs popcorn

[Blapa-11122]

Yeah this happened to me too about a week ago, the game froze while it was processing the transaction, so I closed it and when I logged back in the gold was gone and I had no tickets, I’m not trying to talk down on any devs or employees or anything, but I’m just curious as to if we are going to be able to get our gold and/or tickets back and if not, why?

It just really sucks because I can only usually get around 2 tickets a week which is just one underground run and so it’s a little upsetting to have the time I spent farming the gold wasted, and the very few arena runs I get to do taken away, I’m not sure how difficult it is for you guys to look up transactions with in game gold or to refund gold to people, or if there’s some sort of policy that doesn’t let you guys do that, but to be told “we’re aware of the bug and we’re working on it!” instead of “Hey sorry about that here’s your gold/tickets back” makes me feel worse about the whole thing to be honest, can you at least let us know that you’re working on giving/are going to give us the gold/tickets back?

[Blapa-11122]

Hey, so I just logged in and got 300 gold, thank you for listening and following through, Blizz

[Fonsh-1214]

Yup, same here. Got it all back. Thanks!

[Nacmer-1164]

Finally got it back, it was a long wait

[Tyrskorn-2108]

@Blapa-11122

Hey, so I just logged in and got 300 gold, thank you for listening and following through, Blizz

Glad to hear the gold came through already – known issues thread has been updated here:

@Tyrskorn-2108

• [Shop] We’ve identified and resolved a recent issue affecting gold purchases for players in the US. Transactions should now be processing normally. We are reviewing the impact on affected players and will share an update soon regarding next steps for those who may have lost gold during this time. Thank you for your patience, and we sincerely apologize for the inconvenience.
• • [Update - October 6] We’ve reimbursed missing gold to players that were affected by this bug (it was active from September 26 to September 28).

Thanks everyone who took the time to follow up and for your understanding while we got this sorted!

[DrDiddle-11877]

I ran into this issue last week.