Known Issues List 2019 - Updated June 4th


Hello everyone,

Here is a list of known issues we currently are investigating.

Please note that this is not a complete list, as it addresses some of the frequently reported issues our players are seeing.


  • Changing the language settings while on a mobile device can cause text to no longer appear until the application has been restarted.
  • iPad Pro are not using a fullscreen resolution

February 5th, 2019

  • Card Backs earned from completing Heroic Adventures are showing as unearned in Collection Manager.
  • Gral, the Shark will only gain the base stats of a minion.
  • A minion eaten by Gral, the Shark may remain stuck on the screen.
  • [Mobile] There is a rare case where sounds can go missing while on a mobile device.

February 6th, 2019

  • We’re currently working to resolve an issue where using the Good Cheer card back on iphone devices can cause instability. In the meantime, affected players can switch to a different card back via the desktop app to play.

Don't play hearthstone on the mobile app
Gral, The Shark, Preview Bug
Adventure Card Back
Bug with Shark?
Card backs are lost
My Card Back Lost
One Night in Karazhan in heroic mode card back
Apple brands not working with patch for 3 weeks
Game exits itself when certain things are done
Card backs missin
Spirt of the Shark and Gral, the Shark interaction
Grall the shark
iPad bug — blurry screen after new quest pops up
Empty cards after language change
Known Technical Support Issues [Updated June 4, 2019]
[mobile] Hero Music Missing
No card back rewards after completing karazhan heroic mode

March 19th, 2019

  • We are working to resolve an issue where players are stuck at 499 wins with a hero class. There is temporary work claiming any pending Arena rewards and obtaining the 500th win.


April 3rd, 2019

  • Madame Lazul can emote during the Lich King encounter.
  • Madame Lazul Hero Power is not animating in a match.
  • Treant minion is missing its portrait art.

April 4th, 2019

  • Quests that reward both gold and dust have the rewards displayed as a white box on the quest tile.

April 5th, 2019

  • King Rastakhan Hero Power does not animate.
  • Magni Bronzebeard Hero Power animation will play twice.
  • Armor gain animation will play twice.
  • The Quest popup after a match has ended can cause a fullscreen blur to persist.
  • Rumble Run: Shrine can be destroyed from activating Freezing Trap.
  • Twilight’s Call can resurrect minions that gained Deathrattle during the match.
  • Minion health value can disappear in your starting hand.

April 9th, 2019

  • Attacking adjacent minions (Sweeping Strikes, Cave Hydra) will not trigger Lifesteal or Poisonous if the main target has Divine Shield.
  • Bomb cards that are transformed by Arch-Villain Rafaam are shown when drawn to the opponent.
  • Deck completion may display the incorrect number of missing cards.

April 25th, 2019

  • Loading screen tip will reference “Year of the Raven”.
  • “Click to complete” confirmation dialog shows incorrect number of missing cards
  • Mimiron’s Head transformation will display a pink texture background.
  • Vendetta will not count itself for the Mana cost reduction when held by a non-rogue class.
  • Unseen Saboteur can cause Chameleos to remain stuck on the screen.
  • Twilight’s Call checks for minion that had an active Deathrattle effect at the time of death.
  • Waggle Pick does not reduce the cost of minion that was generated from a Deathrattle.
  • Da Undatakah does not return spells if it gains the Deathrattle from Test Subject.

Bombs NOT triggering. Glitch/Bug?
Chapel gone permamently
Bomb draw let me see the next card they drew
Darius Crowley does not work correctly with sweeping strike
Landscaping issue
Rakastans rumble
Bug when u get a new quest
Shrine destroyed and not respawning
Aranasi Broodmother revealing card after being transformed
Ui issue blurry screen
Rumble Run - Shrine permanent death
Auto squelch option
Shuffle a Shrine into deck
Shrine disappears in Rumble run against Hunter
Card interaction,
Da Undatakah interaction with Test Subject
Wrong year title on load screen
Halazzi Hunt // Freezing Trap OP // Rastakan Rumble
"Click to complete" deck inconsistency
Da Undatakah + Test Subject not working
Shrine disappears
Test subject + Undartakah
Rastakhan rumble bug?
Freezing trap makes shrine disappear
Akali Champion + Freezing Trap = Destroyed
Da Undatakah is bugged with Test Subject
Freezing Trap in Rumble Run
Shrine permanently destroyed by Freezing Trap
Rumble Run shrine disappeared
Shrine disappeared
Shrine disappearance during Rumble Run
Rumble Run - Freezing Trap
Beug durant l'aventure les jeux de rastakan
Rastakhan's Rumble, freezing trap + warrior shrine
Shrines Permamently die in final fight
Aranasi Broodmother reveal bug
Rumble din issue
Darius Crowley bug
Armoring/Healing animation triggers twice
Twilight's Call
Auto-complete deck

May 21st, 2019

  • Bartender Bob may sometime display an empty dialog bubble when leaving a Friendly Encounter.
  • When using the “Gangs All Here” effect on a buffed minion in a Friendly Encounter, the animation improperly shows increased stats.
  • Duplatransmogrifier will delete all minions in your deck if you select a minion that was buffed by a Friendly Encounter card.
  • Duplatransmogrifier will modify your deck when played by the AI.
  • Elixir of Vigor causes minions that trigger off a "next" cast to be skipped (Electra Stormsurge).

May 22nd, 2019


  • Triggering a secret that was created from another card can cause the client to freeze (Chameleos, Shifting Scroll).
  • Duel! will not force minions to fight if your minion contains “Can’t Attack”
  • Lady Liadrin mirror match will play the same introduction message for both players.
  • Magic Carpet does not grant Rush to minions generated from Sonya Shadowdancer.

The Dalaran Heist

  • Rakanishu idle voiceover ("Lets be bad guys") does not match with the text ("Mayhem…? Arson? Hm.").
  • Doppelgangster does not retain buffs gained from the Friendly Tavern Encounter.
  • Minions created from Anomaly: Nesting will not gain the stat effect of Captured Flag.
  • Wilfred Fizzlebang does not apply cost reduction to cards drawn from Hero Power: Refresh.
  • Playing Swampqueen’s Call with Illidan Stormrage in play will cause the game to crash.

Monster Hunt

  • Gobbles is incorrectly displaying itself as the next boss for all encounters. (Entering the game will load the correct boss)

May 31st, 2019

  • Khadgar does not copy Rush from minions created from Fel Lord Betrug.
  • The Hand of Rafaam: There is a visual issue where it will apply damage from both Cursed! cards but displays only one damage splat.

Dalaran Heist - Bug Thread
Bug in Dalaran Heist
Dalaran Heist interaction bug
Dalaran Adventure Screen Freeze
Golden Chameleos freeze
Tavern Brawl timer bug
Dalaran Heist: Buffed Doppelgangster
Shifting Scroll Bug
207th Brawl: Game froze mid-attack
Darlaran Bank (Heroic) Freeze because of Shifting Scroll and Imp Master Imp
The "changeable parchment" card interrupts and crashes the game.
Dreamus Match Freeze
Game Frozen during Jepetto Encounter
Dopplegangster not doppling
Dalaran Heist - Doppelgangster not working
Adventure bug with card copies
Endless turn bug
"Duplicate" created by a Shifting Scroll locks the game
Shifting Scroll into Explosive Runes bug (Anomaly Mode!)
Chameleos Bug Crashes game
Grimmer Patron tavern buffs not working
Chameleos game crushing bug
Cards not works as they should work
Mirror Entity Bug
Dalaran Heist - Bug Thread
Dalaran Heist - Refresh/Wilfred Fizzlebang Does Not Work
Chameleos as Secret in Dalaran Heist
Crash on Dalaran Heist
Bob the Bartender Buffs Not Applying to Dopplegangster Copies
Dalaran bartender combo bug
Douplegangster Copies Don't Get Buffed
Dopplegangster bug Dalaran Heist
Solo Adventure "Stories Told" buff vs. Doppelgangster
Dopplegangster + Tell a Story
Dalaran Heist Shifting Scroll Freeze

June 3rd, 2019

  • Reckless Experimenter Changed Card notification does not appear on login. The card will provide the correct amount of dust when disenchanted.
  • Assigning a Favorite Hero while offline will not save your selection.
  • (iOS) The client can sometime become unresponsive for up to a minute when the internet connection is lost.

Dalaran Heist

  • Boss portraits are incorrectly displayed at the adventure menu, it will show the first boss you fought in Chapter 2-5.
  • There is a visual issue with Chapter 2 – 5 showing the crowns for heroes that have beaten chapter 1 instead of the actual progress for chapters 2-5.
  • The Hero Power and Deck selection checkmarks will show the chapter 1 versions instead of the correct chapter 2 – 5 versions. This is a visual issue.

June 4th, 2019

  • Dr. Boom Survival Puzzle: The Hero Power can activate and end your turn when you still have a move available.
  • Whizbang the Wonderful and Zayle, Shadow Cloak does not update your deck art.

Dalaran Heist Completion Crown on all Characters
New bug as of 6/3 update (Dalaran Heist solo adenture victory award without winning)
Dalaran heist bug
Dalaran Heist.Shows completed with heroes I did not
Heist stuck in a loop
Whizbang and Zayle not displaying properly
Not saving progress Dalaran Heist
Boomsday Project - Mal'Ganis and Me
The secret lab survive dr boom bug
Boomsday Project Puzzle Bug
The problem in the adventure of Dalaran
No golden crown on completion of dalaran
No credit for Mr. Chu wins
Can't use zayle deck
Dalaran Heist Heroic completion bug
Dalaran heist bug
Dr Boom Survival Finale Puzzle 4/6
Whizbang and Zayle BUG
Zayl's deck does not display correctly
Whizbang problems
Mystifix / Zayle deck
Whizbang and Zayle bug
Dalaran Heist - Missing Hero completion icon
Bug en La aventura de Dalaran
Dalaran Heist glitches
[PC / Android] The Dalaran Heist - Check missing
Completed Heroic run doesn't show as done
Dalaran heist: Violet hold heroic
Not fighting Dead Banker Lady as promisee
Did not receive credit for successful Dalaran Heist run
Dalaran Hesit Bug Report
Automatic complete of adventure after update
The Dalaran Heist - Hero Selecting Display Bug
Dr. Boom Survival
Dalaran Heist, Always shows Alchemist Wendy
Completed graphics not showing in dalaran heist
Dalaran Heist Completion
Boomsday Project Solo Adventure
Dalaran Heist completion marks bugged