iOS Crash after 14.2.0.30795 patch

MH0W22LL/A
IOS 9.0.2
Does not make it to login. Crashes at Blizzard logo
Home network

  • iPad 2 Air
  • 9.3.5
  • Don’t make it to login, crashes at the “Blizzard” logo.
  • Home network

So your fix to iPad resolution bug is to merge 2 unrelated topics together so it gets lost in the forums and no one can see it? Is that how you deal with problems? By sweeping them under the carpet?

You are about to loose some customers and revenue if you don’t fix it soon. Tell your superior that.

6 Likes

Model: MGKL2LL/A (iPad Air 2)
iOS version: 9.3.4
Did not make it to login, dies as soon as blizzard splash appears, instantly.
Home network.

iPad Pro native screen size:
Blizzard is not supporting it way past Apple’s deadline, and now the dedicated thread for that failure has been merged to here, under a tangential issue to bury the lead and “justify” fix deprioritation?!?

Or am I wrong?

3 Likes

Device: iPhone 5c
iOS: 8.4
Make it to login: No, crashes after splash screen
Network: Have tried both home and mobile

What is the priority level given to the defect for specifically “Hearthstone support on Apple iPad Pro at native screen resolution” and what is the ETA for the resolving patch?

2 Likes

Model: MGHX2RU/A (iPad Air 2)
iOS version: 9.0.2
Network: Have tried both home and mobile

Device: iPhone 5s
iOS: 8.4
Network: Have tried both home and mobile

Did not make it to login, dies as soon as blizzard splash appears, instantly.

I am seeing the same issue as everyone else. Hearthstone app crashes as soon as blizzard logo appears. Tried multiple connections and reinstalled the app. No luck.

iOS 9.0

I haven’t been able to use this device for this app since the patch. I have heard no responses from GMs on multiple threads. What is going on?

Is anyone from Blizzard reading this? Are you guys pretending there is no issue? When do you plan on fixing this damn iPad Pro screen resolution bug? Adjusting your app that makes you millions to fit a device (that’s 8 months old btw), is it too much of a task for Blizzard? Is it too complicated for you guys? Or you just don’t care because you’re busy counting money?

4 Likes

I have heartstone on my iPad and it crashes All the time ,the first page in comes with lag and decrease framerate and after some minutes in game it stopes and close & jump to the homescreen
I appreciate It if you Guide me

  • The Device model - MR7F2LL/A (iPad 6th Gen)
  • The iOS or OSX build - 12.14 (16D57)
  • Do you make it to login - No
  • Home network or Mobile - Home

Another patch, and the resolution on iPad Pro 11 inch is still not fixed!

4 Likes

This is a joke.

It’s not funny.

But it’s a joke.

2 Likes

Blizzard are you f… serious?? Can someone give us all an updated timeline for iPad Pro resolution issue? Anyone from Blizzard even reading this?

4 Likes

Please Fix it :c

• MacBook Pro
• OSX 10.10.5
• Cant login, just stay in the Heartstone box image and stay like that forever no music played.
• Home Network Conected to modem

1 Like

Anither patch and Ipad Pro resolution bug still not fixed. Your customer support is totally tragic.

5 Likes
  • The Device model - IPhone 8 Plus
  • The iOS or OSX build - 12.3.1
  • Do you make it to login - Do not make it to login
  • Home network or Mobile - Both

iPad Pro 12.3.1
MPF02LL/A
Crashes at the beginning.

cannot get past doors.
Uninstall and reinstall - after reinstall selecting new user or sign in shows doors - eventually it will load a ‘closed’ message

iOS 11.4
iphone 6s
both wifi and cellular network
with and without vpn
tried reinstalling 4x