I can't pass to main menu while i log in hearthstone us server

  • I can’t pass to main menu while i log in hearthstone america server and only my computer (other computer and mobile phone can common login).
  • Other game don’t have any problem.
  • I uninstall/reinstall hearthstone ,battle.net app and restart my computer all complete but canot solve this issue.
  • This is my video link https://youtu.be/1wQaEOy7VGg when I play America server hearthstone.
  • Sorry I am weak English language.
  • Please help me thank you.

I’m having the same issue, I’m stuck at the title screen. I’m in Canada and connecting to the EU servers. I can connect to NA servers without an issue and I can connect to Overwatch and WOW EU servers too. Tried to use a VPN in the UK but no luck.
Any advice for the both of us would be great

Thanks

Try this:

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