I first noticed the issue when I was returned to Hearthstone after a long hiatus and opened some packs. The issue is now repeating itself during my Arena draft. It seems that whenever there is a golden card reveal (or it may specifically be golden legendary cards), my game will freeze during that animation.
I have tried lowering the graphics quality, using full screen and windowed mode, reinstalling the game, reset in-game options, turning off general use of browser hardware acceleration, attempting with and without an active VPN, and perhaps some other things that I’ve forgotten.
Is there a way to simply turn off such card reveal effects for golden [legendary] cards? I believe that will be a sufficient solution to my problem.
[Note] Again, I am unsure whether it is specifically golden cards of higher rarity or all golden cards causing the crash since I’ve never been able to see the actual card; only the beginning of the card reveal animation. You may be able to see the cards for yourself if you can visually access my current Arena draft selections.
Update Nov. 27: I’m still waiting for support in this matter if there is any to be provided.