Game can't load, frozen on logo screen? this fixed it for me

Technical Support
1

i’m on pc/laptop ,windows8 and 2 days ago since the patch, i couldn’t open the game. it would freezze at the tavern’s doors with the “flashing” hearthstone

i’ve read plenty of players aare experiencing the same. i did the following, and it fixed everything. if you can reproduce this procedure on your device/OS , hopefully it will fix it for you too

Windows

  1. Make sure that Hearthstone is closed on all platforms.
  2. Delete the Hearthstone option files.
  3. Press Windows Key + R to open the Run diaglogue
  4. Type %LocalAppData% into the Run field and click OK
  5. Open the Blizzard folder.
    * If there is no Blizzard folder, ensure to [show hidden files and folders].
  6. Delete the Hearthstone folder.

and this just to be sure

Windows

  1. Close open Blizzard programs.
  2. Press Ctrl+Shift+Esc to open the Task Manager.
  3. Click the Processes tab.
  4. If agent.exe is running—or Blizzard Update Agent in Windows 10—select it and click End Process.
  5. Navigate to the folder containing the cache directory:
  6. Press Windows Key+R to open the Run dialogue.
  7. Type %ProgramData% into the Run field and press Enter.
  8. If a Blizzard Entertainment folder exists in the directory, right-click it and select Delete.

hope this helps you