Eligible for the new deck as a returning player, but not getting the quest line to receive it

Bug Report
1

I recently submitted a ticket to Blizzard Support, because I wasn’t getting the “Legendary Quest line” promised to returning players as a way to get my free deck.

According to all information in this official post: https://us.forums.blizzard.com/en/hearthstone/t/a-few-notes-on-the-returning-player-experience/27240
I meet all eligible requirements to be receiving a free deck through the Legendary Quest line.

Support concluded that I was, in fact eligible to receive the deck, but told me to go to the Bug Report forums, as it isn’t anything they are able to help with, or fix.

Here is the link to the ticket I submitted: https://us.battle.net/support/en/case/detail/72953904
Here you should be able to find any information you might need in figuring out what might have happened.

Let me know if you need any further information to fix this problem. Thank you!

2

That blue post was slightly outdated and a new rank system was put in place as part of the requirement. Others have mentioned the deck appears after completing it or skipping it.

Can you check that you are not in the new player rank? It should be under Options > Misc > Skip