Thanks, Loop! For the most part we have seen most devices happen with 2GB or less, but it’s definitely possible that 3GB and higher resolutions is tied with the 1st issue. The list isn’t fully exclusive since there’s still a lot of testing that we need to do for all impacted devices, but I’m getting this added to our list to replicate the issue 
You too, Tresio! Editing the post above to reflect potentially other devices impacted.
iPad 5th generation, 2 GB RAM. The unnecessary arena losses (and subsequent loss of gold) have been aggravating to say the least. However, being unable to play the game I mostly use my device for AT ALL is outright frustrating. Hoping this gets resolved soon to play confidently again…
1 Like
Great you’re working on it. And please dont forget to fix the chat crash (2 months now…)
I have an iPad 6th gen. Since the update I’ve been having the same issues as above. I’ve now lost a whole level in ranked without even playing one game. I issued a ticket and they told me they haven’t heard anything about this issue so it must be on my end and to try other internet connections.
1 Like
I have this issue on the US server, but not on the EU server. I haven’t tried the Asia server yet.
Experienced some crashes on iPad Pro 2018, 13.2.2 OS. Playing on EU. Game turns completely off.
Crashed after / while playing cards in ranked. Also repeatedly crashed while browsing collection when clicking on new cards.
Ipad Pro here … crashes the moment I match into a ranked game. So I can’t play ranked at all. Really upset about this because I invested heavily into hearthstone and now I can’t play my favourite game mode during my holiday which is almost over. I hope this gets fixed really soon (the issue has been going on for days now)
1 Like
Seriously, please stop with the lies already. This isn’t gonna be quick. Its only ever quick when it comes to game breaking meta.
Wow…
1 Like
Same here in EU with iPad Air third generation. 3 Games losses so far for this isssue… and without play a single card… 
Just wanted to add that I’m having this exact problem (crashing upon matchmaking and then repeatedly crashing after each reconnect attempt resulting in a game loss each time) with a brand new 7th gen iPad as well as an ancient iPad Air 1.
Was hoping to play a lot of Hearthstone on either of my iPads over the holidays but, as others have said, the game is completely unplayable in its current state on both devices.
Really looking forward to a swift resolution to this issue.
1 Like
Same thing here. Game crashes repeatly and crashes again instantly on reconnect. Sometimes, after a crash, I am unable to connect to the servers for a while. After some time I can play a single game … and then it all starts over again.
Playing on an iPad Air 2, iOS 13.3.
Same issue, not only upon matchmaking, but also when i check my collection
I am using an iPad Pro 2nd generation with 4 gb of RAM. On the latest iOS release. 13.3.2. It started crashing after the last hearthstone update on 10 dec. it crashes going into ranked games, and solo adventures as well. Then I can’t play for a while or I have to restart the iPad and it crashes again. I have uninstalled and reinstalled several times.
Same here. My iPad keeps crashing during games. It happens when looking at or choosing Cards in hand: I have an ipad pro 9.7 updated.I have also offloaded and reinstalled hearthstone.
Same here. iPad 5th gen with 2gb. Start a ranked or casual game. Game crashes and stuck in reconnecting to game and crashes over and over.
iPad 6th generation 2018 here on iOS 13.3. I also have the crashes on startup of a ranked game with crash loop until loss.
iPad 5th generation reporting in. Will frequently crash in ranked play around turn 4, and/or when matchmaking wheel spins. No problems with HS client on iOS until now…
I’m also experiencing excessive, seemingly random disconnects using an iPad. Most of the time, relaunching the game results in a successful reconnect. However, one disconnect happened right upon pressing Play. On relaunch, the game tried to connect, only to immediately disconnect again. I repeated this several times on the iPad οnly to see the same behavior repeated. To resolve this, I relaunched the game on a PC, after which, playing on the iPad was again possible. This behavior strongly suggests this problem is a bug, and not a network issue.
4 Likes
I am too, on IPad, getting disconnected before the game opens on the loading screen in the arena, where I relaunch right into many successive disconnects. I’m losing all my gold this way and my network is definitely fine.
I’m on iPad Pro and am having the same issues. Random disconnects, and about a 50% “able to reconnect to game” success rate. This has only been an issue since the latest patch. Please fix!