Closed. You were disconnected from the Blizzard Services

Mac Technical Support
1

I get this screen whenever I try to launch HS.

I can play other Blizzard games no sweat.

macOS Catalina 10.15.7
Eero Mesh network

EDIT: I can play on mobile using the same network. Just not on my Mac.

2

Hey, Parvelous! Just curious, is the Blizzard Application also disconnecting? Do you have any issues connecting to other regions?

If it’s not, could you try the following?

  • Try deleting the hearthstone folder.
    1. Press CMD + Shift + G to open the Go to folder
    2. Navigate to ~/Library/Preferences /Blizzard folder
      • If there is no Blizzard or Hearthstone folder, show hidden files and folders by pressing CMD + SHIFT + .
    3. Delete the Hearthstone folder.
  • Try a new admin account.

If the Blizzard Application is also disconnecting, could you try a wired connection with the Mac? If a wired connection is not possible, does an alternative connection work?

3

Hey Caterpepi,

Yeah it does seem that the app DC’s in-between sessions of other games and has to come back online to load a diff game.

Deleting folder = No change
New Admin = No change
Wired Connection = Was able to open the game and play a match but now getting DC’d after every game (Game Recorded Please reconnect to Hearthstone to Continue or some such)

4

I’ve been having the exact same issue. Multiple Macs (Catalina 10.15.7) and an eero mesh network (which I just updated to the latest firmware), very often I get that screen, or if I do connect, after one game it tells me the game has been recorded and I need to restart Hearthstone.

I have a partial workaround using my phone as a hotspot, but then I tend to get a lot of lag in game and sometimes disconnect mid-turn.

I have a PC and phones all connected to the same router and none seem to have this issue; just the Macs are affected.

I’ve tried everything in the troubleshooting guide except run WinMTR because there doesn’t seem to be a Mac client.