Battlegrounds - Paid for season pass not getting reroll

I play on an ipad, since the start of the season I paid for the battlepass for 2 reasons, more hero selections and the option to reroll. I could never claim the free game +1 reroll from the pass. A week goes by and there’s an update, thought it fixed it, nope. I contacted support and they told me to report it from the ingame feature (doesnt exist on the ipad), or here. So after I’ve spent all my reroll tokens, I’m here just wondering if I’ll ever get what I paid for? I have managed to collect all free and paid battlepass rewards except the +1 reroll per game. Someone who’s easily played over 100 games without ever getting to use it, feels like a waste of money at this point. Not sure how I can post pictures here.