21.4 Live Known Issues

  • Some of the tasks (use X move Y times) doesn’t correspond to a move from that merc (were the names changed before launch?)

  • “Ability menu” sometimes stays open during combat and won’t close until you reopen the menu (from that specific merc). Menu can’t be closed if merc dies, forcing the player to concede.

I wouldn’t say nice work yet as I still have the same issue where I can’t build the merchant cart.

I haven’t seen any information on this other that the vague update that it was resolved. If there are any steps that are needed can someone please pos, otherwise this is still an issue.

Is there a plan to compensate those who paid money and got ripped out by getting duplicate heroes of one of the three given heroes from those prelaunch bundles? Customer Support was worthless w/ their response. Those duplicate heroes meant one loss legendary hero, and I received neither a single coin nor portrait when i received the duplicate. I know ya’ll are well aware of this issue, yet don’t reference it in the known bugs. I have pretty much gathered that ya’ll do not care.

you can get a refund through your credit card company.

Mine was reset last night.

If you are still having issues with one of the resolved problems, then please reach out to customer service so they can take a look at your specific situation.

That’s a really poor response when support isn’t resolving anything to this point. If the issue wasn’t fixed then you need to keep looking into it.

i was wondering if you fixed the problem where Chromebook users mercenaries button is not working?

terrible response imo. considering the support team has been playing volleyball with you guys.

Hey Grex, the Chromebooks seem to be the types of devices that are having trouble going through tutorials for any new modes. Right now we don’t have a fix, just a workaround: enter the mode on another device and finish the tutorial. Once you’re done with the tutorial, you should be able to enter normally on your Chromebook.

All Customer Support did on my initial bug submission and my reply to their generic ‘we can’t do anything’ email is point me to here. Here I am noticing people have already made this complaint, yet it is not being tracked as a known issue. Therefore, all I can do in conclusion is assume y’all don’t care to make things right for your paying customers.

Thank you for all the updates! I haven’t seen any mention of the Achievement Point bug that many players are experiencing (points all reset to 0% with no progress displayed). Do you know if this is something in the works of being fixed? I know Mercenaries is a big priority at the moment. Thank you for any insight you might have!

-Valas

So again, the merchant cart issue still isn’t resolved for everyone and logging to different devices isn’t a solution. How long is it going to take support to get back to individual cases that still have the game breaking issue?

For task 17 of Sylvanas, gain 90 attack using banshee bolt ???
Shouldn’t it be reclaim soul ?

Am I the only person who had their Battlegrounds rating completely reset? I just started playing for the first time a couple of days ago, was grinding MMR. Queued up for my first game of the day at 4444 rating yesterday, and ended the game with 214. My stats show all of my 1st/top 4 wins, and my rating is still gone. Played another game, at 234 rating now, so I just have to start the grind over?

Merchant cart issue is still not resolved for me and I am not hearing back from support. I guess I just have a broken game…

Why was Gul’dan’s Staff of Chaos “fixed”? It’s useless now.

Task 12: Glory for the Warsong for Grommash Hellscream is bugged. It sais Deathblow 75 times, but activating deathblow doesn’t contribute to the quest, it just stays 0/75 whatever I do.

5 Likes

is Task 5 fixed ?
seems it does not work for Cariele Roame, or am I missing smth ?

tried today with Xyrella and Roame - both fixed. Tasks 5 were complited.

Same here. I’ve upgraded the ability, ive used multiple times in various runs and even 10 times in the same run but i am still at 0/10. Assistance/an update/confirmation on this bug would be helpful…