Upgraded gem disappeared

Bug Report
1

In addition to a description of the bug you are reporting, please provide:

Device Type: PC
Device Model: Desktop
Device Operating System: Windows 11 Pro
Diablo Immortal App Version: 4.3.0.3480350

2

From the thread title…

Upgraded gem disappeared

When?
Which gem?
Which hero?
Which server / cluster / region?

3

We’ll need much more info to go off of this.

Bug Description:

  • Reproduction Steps: (Very Important! Add bullet points using ‘-’)

  • When/Where the Bug Occurred:

  • Device Type:

  • Device Model:

  • Device Operating System:

  • Diablo Immortal App Version:

  • UID:

  • Server Name:

4

게임내 추전빌드중 커뮤니트빌드에 선택사항저장을 클릭했는데 보석이 휴먼중 또는 사라졌습니다
확인후 복구 부탁드립니다
시간은 5월7일 오전11시 35분경입니다

5

Bug occurred on 07.15.2026 within Diablo Immortal
Iphone 17 Air
iOS26.5.2
Server - Highheavens
4657113011002

I bought 2 colossus engine gems from market, then use 40 pearls to get another one. I upgraded one of colossus engines to rank 3. I am now missing my rank 3 colossus engine gem. This gem has never been socketed, nor used to upgrade anything. I need this returned and I have grinded platinum and pearls!