It is common for you to accumulate prizes before collecting them, but due to some unexpected circumstance (such as power outages, equipment failure, etc.) and you exit the game without collecting them before any reset, be it a pass or event, you cannot enter the game before the reset to collect them. These prizes should be sent to you by mail just like they do with gems or equipment that you forgot along the way.
Hi, I bought the Boon of Bitter cold bundle and never received my masterwork random chest, I have checked inventory, mail and tried re logging and I still have not received it.
The only reason a bought the bundle was for the chest.