Rerolled wings over 30 times, no new unlock

I rerolled my wings over 30 times to not unlock a single thing during those rerolls. The info provided in this interface implies that a new material should be unlocked every 10 rerolls. Am I just misunderstanding the wording on this, or did I get scammed out of my pearls? I opened a ticket with Blizzard support and several people responded on the ticket saying it sounds like I got scammed & but they couldn’t do anything to help me. Rip over 4800 pearls? Nice job Blizzard

Device Type: PC
Device Model: PC
Device Operating System: Windows 11
Diablo Immortal App Version: 5.0.4.3766396 (likely wasn’t the version when I was rerolling)

What’s your current reso sitting at? The size of your wings I believe is also affected by that.

Currently @ 3785 reso, highest wing score 6116. Seems like something that should be made clear before people waste loads of money, but I suppose that would cost the developers money.

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