Missing "Portals" from Season 44 Premium Enhanced Battle Pass Purchase

Technical Support
1

Dear Support Team,

I purchased the Season 44 Premium Enhanced Battle Pass on September 26, 2025, but did not receive the “Portals” that were supposed to be included with the pass.

Despite sending multiple messages regarding this issue, I have yet to receive a resolution.
This is extremely frustrating and unacceptable for a paid product.

Please investigate and resolve this issue immediately. I expect the missing item to be delivered and the technical issue to be addressed without further delay.

Thank you for your prompt attention.

Best regards,

2

The only portal you receive when buying the Collector’s Empowered Battle Pass is this:

Then, when you level up the Battle Pass, you will unlock “Battle Archive Coins” that can be spent in the Battle Archive Shop:

That’s how you can get 3 more portal cosmetics. You don’t receive them straight away, they are something that you can get (or not) by using the “Empowered” rewards from the Battle Pass: