Hello, I'm having a problem with my Battle Pass—I can't claim my reward or get the temporary cosmetic item at Level 15! Please fix this issue as soon as possible, because there are only 7 days left!

Hello, I’m having a problem with my Battle Pass—I can’t claim my reward or get the temporary cosmetic item at Level 15! Please fix this issue as soon as possible, because there are only 7 days left!