Hello, After the July 28/29 maintenance and the end of the Gem Surge event I did not receive the Platinum conversion for my remaining Rift Talismans. **Details:** - Server: Blood Rose - Character name: Reksh - Platform: iOS - Device

Bug Report
1

In addition to a description of the bug you are reporting, please provide:

Device Type: iPhone
Device Model:16pro
Device Operating System: IOS
Diablo Immortal App Version: LAST

2

Would need your UID how much sigils you had and any more info

3

Hi I hope u help

After the July 28/29 maintenance and the end of the Gem Surge event, I did not receive the Platinum conversion for my leftover Rift Talismans.

Account details:

  • Server: Blood Rose
  • Character name: Reksh
  • UID: 1034079011004
  • Platform: iOS

Issue description:
Before the update I had 8 unused Rift Talismans remaining (I did not use them to upgrade any Legendary Gems).

According to the event rules, unused Rift Talismans should automatically convert to 5,000 Platinum each and be sent via in-game mail.

Expected result:
8 × 5,000 = 40,000 Platinum in system mail.

Actual result:
No mail received, no Platinum added.

Steps already taken:

  • Fully logged out and logged back in multiple times
  • Closed the application completely and restarted
  • Checked mailbox repeatedly
  • Submitted a support ticket (#105395427)
  • Support confirmed they cannot manually compensate and advised reporting to the developers

Other players have reported receiving their conversion, so this appears to be an account-specific or partial issue.

Please investigate and resolve this so the missing Platinum can be delivered.

Thank you.