In addition to a description of the bug you are reporting, please provide:
Device Type: iOS - phone
Device Model:iPhone Air 17
Device Operating System: IOS
Diablo Immortal App Version: most up to date version
my UID: 4657113011002
What issue are you having? Your post didn’t have details
see this thread: Critical Bug – Rank 3 Colossus Engine Legendary Gem Disappeared from Inventory After Successful Upgrade - #2 by GarnMcGaughn-1559 I haven’t had any response yet.
Opening a new ticket does nothing to help the older one.
Blizzard doesn’t respond to every ticket. If will find many tickets like yours (my gem is missing from my inventory).
It’s not a bug, while it may have been erased by a glitch in the game. Many of the people here are players like yourself. We help were we can, and can’t where we can’t.
You provided details and your UID in the original ticket, that’s as far as we can go. Wish I had better insight