Error in act 12% shadow clan

Hi i dont get act 12% is there a error? Mi ne in game is invocadorPro
All point in excepcional and i did rito

How many weeks did the cycle take? Rite isn’t a garubteed 12% anymore. Did your leader give out the points manually?

7 weeks and yes give me. We think in clan that is a problem with game because many players habe the same problem that rito dont count