Dya Auction fails to open

Brand: Samsung
Model: A54 5G
Operating System: Android 14
App Version: Diablo Immortal 3.1.5

The Dya Auction fails to open, preventing market access. Despite purchasing “Fortune’s Gift” specifically for this purpose, the issue persists and the product was not delivered.
Actions Taken

Attempts on other devices yielded the same result.
Support tickets opened, with no resolution.

Request
I request assistance resolving this issue and accessing the Dya Auction.