Customer Service sent me here. So here is the issue in brief:
600 initial pulls ($1,250) on my primary set of wings (I love the Custom wings and have 4 sets going). I unlocked wing traits through Burnished Cobalt (color) (at least?), Swirling Nebula (material) and Hawkmoth (shape).
600 additional pulls (an additional $1,250) (I am trying to advance towards a high score of 8650 and unlock the hover perk) and nothing. Not a single additional color or material was unlocked, not even one (was not expecting shape). As a result, no appreciable improvement in wing score and no value received in exchange for $1,250.
Bug? Intended pricing? I can not proceed unless I have this information.
Please advise.
Best,
Hemingwey
P.S. Love this game.
Edit: 4/23/26 Since no one on the Dev side or CS has responded at all to a concerned customer who has spent 10’s of thousands of dollars on your game, I am going to assume my experience is not the result of a bug, but is the intended pricing. I will rely on this silence as confirmation that there is no bug in spending more in an effort to obtain the product I wish to buy. Thank you all so much for being so very helpful! Not.
Edit 04/27/26: After more thought, since I still feel like this is a bug and y’all won’t provide any feedback, or disclose the price/rules, I have decided not to attempt to purchase the product.
In addition to a description of the bug you are reporting, please provide:
Device Type: Apple
Device Model: iPad Pro 13”
Device Operating System: iOS
Diablo Immortal App Version: most recent NA East
After another $1200 and no new wings is hard. I would love to see if players can make refund request on this. If not, we should plan on spending money together in 1 lawyer instead to sue Blizzard. In Europe, this wings scam/gamble scheme in their DI server is banned for this reason.
1 Like
I don’t wish to sue Blizzard. Just felt like a bug with the huge gap in progress. I do question whether that is a good design for Blizzard/Netease with respect to the wings and maximizing revenue from these beautiful creations.
As a follow up, though I am highly displeased with the lack of disclosure and refusal to respond to me as a concerned customer, after several weeks of delay, I decided to move forward. Wouldn’t you know it… 15 additinal pulls in and additional wing traits began to unlock once more and I was able to progress. However, several hundred pulls further on and I have now hit another long (hopefully not quite so long) gap in any further value being provided for my money. At least I am prepared this time for what I consider a Draconian pricing scheme. lol!
Thank you!
The guide in the link appears to be accurate based on my experience (I went through the Hovering perk last night and don’t intend to go further unless they increase the number of saves you get in a set).
1. I wish I had found the linked guide when I was searching for answers (and search and search I did).
2. Why won’t the Devs just disclose the odds/cost? They have detailed odds and cost information on the Elder Rift, as an example.
3. The number of saves in a set is too small. Three is simply not enough (IMHO, 10 saves would be appropriate and I suspect increase revenue as well as customer interest and satisfaction). Especially when the Hawkmoth wings that now fill up my top ten scores are pitiful looking compared to the lower score compound wings shape (at least on Sader) and many of high score colors/designs are garish and/or unattractive. Like me, many of my friends in game are not using their ‘high score’ or top ten wings at all. Having experienced almost the whole thing… THIS IS MY BIGGEST ISSUE WITH THE CUSTOM WINGS SYSTEM — NEEDS SEVERAL MORE SAVES PER SET.
But, love the game, and like the wings overall.
Best,
Hem
1 Like
I agree, we need at least 10 saves
1 Like
Appreciate you bumping this topic. lol!
Perhaps a Dev will read it and comprehend how frustrating and off putting the current ‘wing journey’ can be for the paying customer. >.<
They wont respond and they dont care, they got your money allready. Friends with a dev they are told to ignore this stuff they were not expecting the game to last more then 2 years, so they overpriced everything, expecting to rake in the money then shut server down, this is how most games are built now.. they make way more from selling power, multiple servers so everyone race for power then get mashed together with other servers so the top spenders have to keep spending to keep up with new server.
1 Like
They’re told to ignore it now? 
2 Likes
Shhhh… You forgot rule 2!
1 Like
I opened a ticket in support, and was sent to note my bug here. I seem to be experiencing something similar to what the OP stated. I unlocked onto hawkmoth, and now, 300+ rolls later, the “next unlocked” has remained unattainable. Something seems very off as I have spoken to other players with high ranking wings and none of them encountered this aside from the original poster of this bug report.
Please help!