I have the problem that since last update after I log into the game it keeps reconnecting to battle.net in the background. My friends are getting pop ups every few seconds that I have come online, battle net related features like friend list, block list, pms, market, shop are either not available (it says connection to battle net lost) or extremly slow.
The general gameplay works without any problems. I can do dungeons, play battlegrounds and do my daily stuffs without any issue or disconnection from the game itself. Normal chat works also fine or whisper random people (just can’t whisper friends).
I have done any steps such as reinstall game, update to latest iOS, switching to WiFi/cellular, repair client and nothing helped.
Now the supporter who worked on my ticket told me to come here for further assistance. (Wished they would just check my battle net connection logs and check what the issue is as it’ shouldn’t be an issue from my side. Game worked fine before update for years and there were no other changes from my side.
This topic was discussed in the r/DiabloImmortal discord. Solution was to clear the cache of battle.net on the safari browser and sign in to the game again
I have exactly the same problem. I have also tried everything to no avail.
Character on mobile keeps losing connection to battle.net . game play is fine, but socials are all dead. status is empty and when I try to change status, it tries to connect to battle.net. When I try to private msg a friend, it says battle.net connection lost, please try again later. Buying items in the market place has serious lags, like 1min+ after pressing a button. Shop shows errors when unlocking bundles and requires a restart. It all seems to be a bad auth/connection to bnet that gets dropped. Friends have said that it seems I am constantly logging off and on from their perspective whereas my character did not move. This only happens to ONE single mobile device, connecting to another device with the same account experiences no issues. PC is also ok. Using another account to login to problematic device is also fine. So my guess is that it is something to do with a bad token that is stuck on said device.
i think ive pinned down the issue but not sure how to resolve.
issue: so my bnet connection drops everywhere i go, it can reconnect for a sec and then gets dropped again.
i suddenly recall an incident a day or 2 ago in sharval wilds that I tried to follow a teammate to farm open world but wasnt in the right instance of the zone, but when i tried to follow, there was a really odd error that said something to the lines of team captains are already full, cannot enter the zone. i took that as instance was already full so couldnt enter, and then thought nothing of it. but earlier i went back to sharval wilds and then suddenly i could see my own status, so it occured to me that it might something to do with it and I can also replicate that instance full error message where i couldnt follow a party member OUT of sharval wilds. can we look into this and see if there is a fix to get me out of this bnet drop loop?
maybe im out of sync with a bnet log in that shows i am still in sharval so it drops my login in favor of the server instance? im really just guessing here.
Heyo, good news is we identified this issue, and it is build specific. Some, not all, iOS users received a different build compared to everyone else. This build doesn’t impact any moment to moment experiences and performance for you - it’s part of a larger technical observation we’re trying to accomplish.
What we need from you is 2 very important things:
Client version number
UID
I see that some players have done this as of last week. If you were impacted please share your info here!
Also
For anybody curious about how to get the client version number: That’s the number on the login screen in the top left
The WHOLE STRING, like: Version:5.0.2.3731207.fe19bc36.3735495.E.286.D.iPhone17,1
This is a effing maddening problem and it continues and is getting worse!
I don’t use discord but will leave my info here, using updated iPad, already reinstalled game once. Now I’m getting the prompt to reconnect even if I go into my settings to look up the numbers you’re asking for.
Version 5.0.3.3731207.fe19bc36.3766395.E.371.D.iPad12,2
A patch has been released to Apple to deal with these issues. If you still have problems please reply with your version code and your server UID. Note that payment issues are a separate bug being worked on