I wanted to post back here today and let folks know that after this latest update I’ve run about 4 hours now with no issues. I didn’t change anything and I’ve been ok so far this morning.
Fingers crossed it sticks!
So not going to get my hopes up just yet, but last night I was able to play about 2 hours without a crash. It was the last update 2.0.3b that may have done the trick. After reverting to 561.09, and still having crashes, I gave up and just went to the most current Nvidia driver, and still had crashes…but then 2.0.3b came along and, it was much more stable for me (again, not getting my hopes up)…now I see 2.0.3c is out…so hopefully it doesn’t just break everything again LOL. But yeah, my issues do not seem to be nvidia driver related…but as you mentioned this is a multi-issue problem, and what works for some doesn’t work for all. Just my report haha.
Edit: Got about an hour in with 2.0.3c before a crash. Hard to say if that means it’s less stable now or not. Seems like a roll of the dice 
1 Like
Dude this CRAP is brutal, I cant understand how the servers are this bad. I know its not my internet. I get booted randomly ALL THE TIME NOW! started happening really bad a couple patches ago. FIX THIS CRAP BLIZ!!! OR IM GOING TO A NEW GAME
I can’t understand how they could possibly be that bad either considering they always work great for me. But I get it it’s easy to blame the servers. I’m more apt to say blaming the gaming code than the servers themselves. But that’s me.
yeah i mean im not sure what makes it okay for some and not others but wtf man since a couple patches ago it’s like constant for me. If i had weak or crap internet i would be more likely to believe it was something on my end but it certainly isn’t that.
updated all drivers
updated nvidia drivers
updated ethernet drivers
turned reflex on and off
tried scan and repair several times.
its been since a few patches ago.
TRUST ME I WISH I WAS YOU
1 Like
I know I’m starting to sound like a broken record, but seriously. Go back to 561.09. You may need to use DDU to remove the current one properly. If you use that tool, follow the directions on their website correctly for a successful removal.
This has fixed many that have weird problems including even disconnecting issues.
Just rolling it back may not be sufficient. Hence the tool.
Did it. Tried to play 1h today (hell tide) - 2 crashes, first came in 5 minutes of gameplay, next after 18 minutes:
- “UNHANDLED EXCEPTION: NONCONTINUABLE_EXCEPTION (c0000025)” @ kernel
- “UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005)” @ diablo iv.exe
| E 2024.10.25 04:28:00.617732 77472 | [Game] Out of memory in particle bottom acceleration structure |
|---|---|
| E 2024.10.25 04:28:22.748719 79364 | [Crash] Thread ‘JobWorker0’ handling fatal error |
| E 2024.10.25 04:28:22.749881 79364 | [Crash] UnhandledExceptionFilter |
| E 2024.10.25 04:28:22.749944 79364 | [Crash] Crashed thread: ‘JobWorker0’ (0x3204) |
seem to be fixed for me:
- installed latest nvidia driver (yep, just for test, but it succeeded)
- lowered max fps from 165 to 120
- disabled ray-tracing options in game
seem to be stable for 2 hours.
I changed all of my settings to the point my game looked like the original Diablo and nothing improved.
Are these Fenris Debug entries important? The Game clearly struggled to make sense of itself in the small amount of time I tried to play this morning…
| E 2024.10.25 10:30:48.524610 88829 | [Game] Cinematography unable to find matching scripted key frame controller. |
|---|---|
| E 2024.10.25 10:30:49.174163 88868 | [Game] Cinematography unable to find matching scripted key frame controller. |
| I 2024.10.25 10:30:49.588533 88893 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:30:49.739112 88902 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:30:49.888444 88911 | [Game.Powers] Primary power desync: The server is playing a power that started after our current power. |
| I 2024.10.25 10:30:50.055263 88921 | [Game.Powers] Primary power desync: The server is playing a power that started after our current power. |
| I 2024.10.25 10:30:52.422434 89063 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:30:53.856128 89149 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:30:54.255826 89173 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:31:00.105372 89524 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:31:03.121001 89705 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:31:05.571310 89852 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:31:05.721331 89861 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| E 2024.10.25 10:31:10.004427 90118 | [Game] Cinematography unable to find matching scripted key frame controller. |
| E 2024.10.25 10:31:17.340819 90558 | [Game] Cinematography unable to find matching scripted key frame controller. |
| E 2024.10.25 10:31:26.523833 91109 | [Game] Cinematography unable to find matching scripted key frame controller. |
| E 2024.10.25 10:31:27.157129 91147 | [Game] Cinematography unable to find matching scripted key frame controller. |
| I 2024.10.25 10:31:27.622011 91175 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:31:30.224198 91331 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:31:30.505256 91348 | [Game] Replacing teleport index 126 with 127 on commandFrame 90654 |
| E 2024.10.25 10:31:31.071430 91382 | [Game] The Actor Mercenary_CursedChild_Reinforcement moving but it has an invalid move rate. |
| I 2024.10.25 10:31:32.589050 91473 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:31:32.722671 91481 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| E 2024.10.25 10:31:38.704453 91840 | [Game] Cinematography unable to find matching scripted key frame controller. |
| E 2024.10.25 10:31:38.704464 91840 | [Game] Cinematography unable to find matching scripted key frame controller. |
| E 2024.10.25 10:31:38.704466 91840 | [Game] Cinematography unable to find matching scripted key frame controller. |
| E 2024.10.25 10:31:38.704467 91840 | [Game] Cinematography unable to find matching scripted key frame controller. |
| E 2024.10.25 10:31:38.704468 91840 | [Game] Cinematography unable to find matching scripted key frame controller. |
| I 2024.10.25 10:31:39.506338 91888 | [Game] Ignored animation Anim\druF_1hs_nav_idle.ani because it has key none |
| I 2024.10.25 10:31:44.955775 92215 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| I 2024.10.25 10:31:45.105721 92224 | [Game.Powers] Primary power desync: The client and server are playing different powers that started at roughly the same time. |
| E 2024.10.25 10:32:09.951432 93715 | [Game] Cinematography unable to find matching scripted key frame controller. |
| I 2024.10.25 10:32:43.702628 95739 | [WarpManager] Intro portal to exterior Subzone ‘Hawe_Bog’ |
| I 2024.10.25 10:32:43.720635 95739 | [WarpManager] Starting intro effect default_warp_effect_intro (239914) |
| I 2024.10.25 10:32:44.719425 95800 | [WarpManager] Setup complete |
| I 2024.10.25 10:32:44.719434 95800 | [WarpManager] Waiting for limbo warp… |
| I 2024.10.25 10:32:44.819420 95804 | [Game] Local player long distance snap (-408.57, -232.24, 6.11 vs 0.00, 0.00, 0.00) |
| I 2024.10.25 10:32:44.852993 95804 | [Game] [Prism] 27436: Purged 257 entries from the render and compute pipeline caches in 0.749ms |
| I 2024.10.25 10:32:44.854626 95804 | [Game] Disposing UI for World |
| I 2024.10.25 10:32:44.958417 95804 | [Game] Client entered world |
| I 2024.10.25 10:32:44.960652 95804 | [WarpManager] Warped into limbo |
| I 2024.10.25 10:32:45.001979 95804 | [WarpManager] Waiting for fast loading time (1.00s)… |
| I 2024.10.25 10:32:45.207334 95812 | [Game] ClientConnect |
| I 2024.10.25 10:32:45.333420 95815 | [Game] Computed solution to server puzzle |
| I 2024.10.25 10:32:45.540817 95822 | [Game] Initializing client world Limbo… |
| I 2024.10.25 10:32:45.540992 95822 | [WarpManager] Transfer prefetch begin (loop) |
| I 2024.10.25 10:32:45.874480 95832 | [WarpManager] Completed loading within the fast loading time |
| I 2024.10.25 10:32:45.874492 95832 | [WarpManager] Waiting for destination warp… |
| I 2024.10.25 10:32:45.908161 95833 | [WarpManager] Prefetch complete |
| W 2024.10.25 10:32:46.242856 95843 | [Game] ‘ClientReceiveHeartbeat’ received out-of-order tick |
| I 2024.10.25 10:32:46.243468 95843 | [Game] Initializing client world Sanctuary_Eastern_Continent… |
| I 2024.10.25 10:32:46.243516 95843 | [Game] Local player long distance snap (0.00, 0.00, 0.00 vs -1306.59, 739.68, 2.17) |
| I 2024.10.25 10:32:46.277309 95843 | [Game] [Prism] 27436: Purged 33 entries from the render and compute pipeline caches in 0.541ms |
| I 2024.10.25 10:32:46.277330 95843 | [Game] Disposing UI for World |
| I 2024.10.25 10:32:46.361874 95843 | [Game] Adjusting world Sanctuary_Eastern_Continent (69068) subzone from Kehj_Ridge (531775) to Hawe_Bog (531245) |
| I 2024.10.25 10:32:46.399538 95843 | [Game] Client entered world |
| I 2024.10.25 10:32:46.429990 95843 | [WarpManager] Warped into destination |
| I 2024.10.25 10:32:46.559277 95843 | [WarpManager] Starting outro effect default_warp_effect_outro (239915) |
| I 2024.10.25 10:32:46.569937 95844 | [Game] Client: sHandleDisconnect |
| I 2024.10.25 10:32:46.570024 95844 | [Game] ClientDisconnect |
| I 2024.10.25 10:32:46.570027 95844 | [Game] ConnectionBase::Disconnect |
| I 2024.10.25 10:32:47.554379 95896 | [WarpManager] Portal completed |
| I 2024.10.25 10:32:54.337434 96303 | [Online.Systems.CRecentPlayers] OnAddedRecentPlayer |
| E 2024.10.25 10:32:55.470253 96371 | [Game.UI] GameAccountOnlineStatusChangeCallback: Not a global game account! |
| I 2024.10.25 10:32:56.270456 96419 | [Online.Systems.CRecentPlayers] OnAddedRecentPlayer |
| I 2024.10.25 10:33:01.188408 96714 | [Online.Systems.CRecentPlayers] OnAddedRecentPlayer |
| I 2024.10.25 10:33:06.404938 97027 | [Online.Systems.CRecentPlayers] OnAddedRecentPlayer |
| I 2024.10.25 10:33:07.405182 97087 | [Online.Systems.CRecentPlayers] OnAddedRecentPlayer |
| I 2024.10.25 10:33:07.405196 97087 | [Online.Systems.CRecentPlayers] OnRemoveRecentPlayer |
| E 2024.10.25 10:33:07.755284 97108 | [Game.UI] GameAccountOnlineStatusChangeCallback: Not a global game account! |
| I 2024.10.25 10:33:23.030115 98024 | [Sigma] [bsSocket] [:0]: Closing socket due to error 10054 in read. |
| I 2024.10.25 10:33:23.038604 98025 | [Game] Client: sHandleDisconnect |
| I 2024.10.25 10:33:23.041116 98025 | [Game] Client Disposed world 1572864. |
| I 2024.10.25 10:33:23.067831 98025 | [Game] [Prism] 27436: Purged 181 entries from the render and compute pipeline caches in 0.614ms |
| I 2024.10.25 10:33:23.069873 98025 | [Game] Disposing UI for World |
| I 2024.10.25 10:33:23.160192 98025 | [Game] Client Disposed world 1048580. |
| I 2024.10.25 10:33:23.161340 98025 | [Game] HandleDisconnect: SpawnMarker preload data is not empty on disconnect! |
| I 2024.10.25 10:33:23.161389 98025 | [Game] UICommon::OnGameDisconnected msg=The game connection has been lost: your client has been disconnected from the server. |
| I 2024.10.25 10:33:23.161398 98025 | [Game] ---------------- UIModalNotificationManager::ShowModal 0: The game connection has been lost: your client has been disconnected |
2 Likes
And that is what fixed yours apparently. The error is directly related to ray tracing.
I have no idea what that means outside of video playback keyframes that keep the video and audio in sync I think.
But it looks like it just lost connection to the server at the end, and was probably having trouble during your play multiple times generating these errors. I’m assuming you had higher than normal latency.
You can monitor your internet latency in-game. Hit CTRL-R two times. The first time gives you FPS. The second time gives you latency. A third time turns it back off. These show up in the lower left-hand corner of the screen.
1 Like
I wish I could share the screen shot. 81MS consistent, instant disconnect. No lag. Cannot log back in again. Plus my work computer is still running queries and has no latency or connection issues to the same router.
This is not my network.
Round 9 of 10 in hordes. I cannot finish any event.
1 Like
Yeah thats the exact same symptoms I have, it will go from perfect connection that boom. knocks me off and takes me a few minutes to log back in. It used to happen at the end of NMD’s and Pit levels and now it even happens in town.
1 Like
There are some tests that can be ran, you can find them here:
-For everyone having connection issues of various types: UPDATE 6-9-24
These tests can potentially point us into what might be going on.
Its broken, just request a refund.
Since you seem to be asking people to just submit a refund, have you done that? And has that been successful? I’m just curious.
Crashes every 1-5 minutes still happening. Still no support of acknowledgement from Blizzard other than some useless generic solutions page that doesn’t work or directing people to the forums which they continue to ignore.
By the way, asking for a refund to the expansion won’t even be enough since however they broke the code affects the game regardless of the expansion - they’ve retroactively made the entire game unplayable for the lot of us.
Yes, I have and a have a refund.
unfotunately, not entirely… game is still leaking memory (I think), as it takes 20++ physical and 30++ virtual and … crashing. both 4080 and 3080ti. at least once in couple hours for sure, 4080 is like once in 3 hours, though.
@ 32 gb setup (4080)
E 2024.10.26 10:33:06.760687 1593206 [Game] pmAftermath::CheckCmdListStatus: (null): GPU unknown error on marker PostFXMotionBlurDilater
- Error : Invalid, SystemCode : 0x00000000 (S_OK)
…
I 2024.10.26 10:33:06.764025 1593206 [Sigma] Virtual Mem Used: 42580.22 MB
I 2024.10.26 10:33:06.764161 1593206 [Sigma] Phys Mem Used: 22428.56 MB
If you haven’t yet, set a 32GB swap file for your system. (32768) set for both Min and Max.
That should correct the issue. The usage WILL flatten out. I’m running that value on mine at the moment and its been fine for hours at a time.
Make sure you are not running web browsers while playing though, those also eat up virtual memory.
Hopefully at some point they will address the large amount of virtual memory usage… Kinda annoying.