I’m also currently having this issue. Did you have a custom town portal (something purchased) used on those characters? From what I’ve noticed on my own account, I somehow lost the extra town portals I bought in the past, which is disabling my use of the town portal. I managed to change the animation to a separate unlocked one (from the season passes) and that fixed it for now, but seems to be an issue using an old portal that I somehow no longer have available. It seems to be a temporary fix for me at least but something on blizzard’s end must’ve broken the game and removed some purchases from others as well, from what I’ve read online
2 Likes