Ultimate Edition “Lord of Hatred” Not Applied (Steam In-Game Purchase) – Classes Locked / DLC Not Recognised
Ticket Reference: EU104387152
Region: EU
Platform: Steam (PC)
Game: Diablo IV
Description:
I purchased the Ultimate Edition of “Lord of Hatred” on 22/04 via the in-game store while playing through Steam.
Following the purchase:
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Some cosmetic rewards were successfully granted
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However, the core expansion content has not been applied correctly
Current issues:
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Paladin and Warlock classes remain locked
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Game still loads as Vessel of Hatred
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Steam library shows that I do not own the Ultimate Edition DLC
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Expansion content is therefore not playable
Steps Taken:
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Restarted game and Steam client multiple times
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Attempted Steam “refresh” methods (downloading other DLC / forcing updates)
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Verified game files
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Confirmed purchase via transaction history
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Contacted support: Blizzard (reponded) / Steam ticket submitted (as of this post)
Support Interaction:
I raised this under ticket EU104387152 with Blizzard Entertainment support.
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Initial response suggested generic troubleshooting (Steam refresh)
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After confirming the issue persisted, I received a follow-up stating there is nothing they can do, and was redirected to submit a bug report instead
This response felt automated and did not address the underlying issue or provide a resolution path.
Expected Result:
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DLC licence correctly applied to Steam account
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Expansion content available in-game
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Classes unlocked as per Ultimate Edition purchase
Actual Result:
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DLC partially applied (cosmetics only)
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Core expansion content inaccessible
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Steam does not recognise DLC ownership
Impact:
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Unable to access paid content
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Missed launch experience and progression with friends
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Loss of value for purchase due to timing
Additional Notes:
This appears to be a licensing / entitlement sync issue between Blizzard and Steam when purchasing via the in-game store.